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Palmen Buick GMC - Service Center

Kenosha, WI

4.6
2,729 Reviews

2,729 Reviews of Palmen Buick GMC - Service Center

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December 23, 2020

The service department helped me get the best price on new tires after diagnosing the problem with my Buick. The service was prompt and friendly. More

by VALIDGUITARIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Nagy
December 23, 2020

Great customer service price could’ve been better but all in all great experience I’ll keep coming there Jason was very helpful and knowledgeable about my buy More

by Teecann312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2020

The staff were very knowledgeable and any Questions were answered. The power of palmen as they say. People, pricing,and passion were very evident with anyone I spoke to More

by MARKERJ7
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
December 20, 2020

Very unprofessional to charge me $72 to look at the car, even if it had been your error. Your service department will no longer my first choice for my car repair needs. More

by pattyqstew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Hoffman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Garon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Nagy, Tony Wojciechowski
Dec 26, 2020 -

Palmen Buick GMC responded

I apologize that the diagnostic charge was not discussed prior to looking into the issue. Thank you for bringing that to my attention.

December 17, 2020

Great service. Everything was completed on time. I used the shuttle service and that was great as well! Everyone did a fine job Thank you! More

by thechandlerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

Outstanding work done. I had a oil pan leak. Repair done with professionalism and pride. I will return for any more work that needs to be done. More

by RichieRich$60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Nagy, Tony Wojciechowski
December 16, 2020

Only had the oil changed. Jason from Kenosha is a cool and straightforward guy. They did good job and great price for an oil change. More

by Joe K
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2020

Great customer service with a very professional staff. This was my first time there and this is by far the best auto-service dept that I have been affiliated with. I am a Military man and I have been to More

by Duck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Wojciechowski
December 15, 2020

I brought my car in a yr ago for noise. It cost me over $200 because the spark plugs were coming out. This time he tells me I've never changed the spark plugs. More

by Verysad1
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Palmen Buick GMC responded

Please call Tim and verify that they were changed a year ago and not just adjusted. I will discuss with him as well. Thank you for bringing the issue to our attention.

December 11, 2020

Over all the service was ok, but the wait time was why to long. I waited over 3 hrs. I was told my car would be ready in about 1/2 hr it took another hr and a half. My appointment time was 10 am and I check More

by Cheryldoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Garon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Palmen Buick GMC responded

I am so sorry for the wait. We will do our best to have better communication moving forward. Thank you for bringing it to our attention.

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