Palmen Buick GMC - Service Center

Took almost 2 hours to do an oil change, engine air filter and tire rotation. If they were waiting for parts to arrive or didn’t have them at the time I walked in, you would think they would say it wil filter and tire rotation. If they were waiting for parts to arrive or didn’t have them at the time I walked in, you would think they would say it will be a longer wait. For someone who’s waiting at the dealership for their vehicle to be done and have other things going on in their lives, it seems that they don’t care about other people’s time More

Took almost 3 hours to do a service I was told would take an hour. Had 9:30 appointment got car back at 12:20, with a sorry for the wait no other explanation. an hour. Had 9:30 appointment got car back at 12:20, with a sorry for the wait no other explanation. More

Good to get work done with out pressure of doing more work. I will definitely go back for my next oil change slash tier rotation. work. I will definitely go back for my next oil change slash tier rotation. More

Very kind and genuine. Dan First is the best and class act. Tim and Jason are awesome and take their time in addressing customer needs. Dan First is the best and class act. Tim and Jason are awesome and take their time in addressing customer needs. More

Process was straight forward and simple — also seemed fair. Had to wait a little, but that happens… fair. Had to wait a little, but that happens… More

Was a good experience. Set my appointment on line. Showed up, received great help from my service writer. Had a 1 1/2 hour job done within 45 minutes. Friendly, will be bac Set my appointment on line. Showed up, received great help from my service writer. Had a 1 1/2 hour job done within 45 minutes. Friendly, will be back. More

Good experience. Satisfied with the work done. Great that there is a person to pick up and drop off while vehicle gets fixed Satisfied with the work done. Great that there is a person to pick up and drop off while vehicle gets fixed More

Took vehicle in to fix intermittant service stabiltrak warning. Paid for the repair and the warning still comes on daily now in lieu of intermittant. Returned it and was told this time they couldt find a warning. Paid for the repair and the warning still comes on daily now in lieu of intermittant. Returned it and was told this time they couldt find a problem with it. More

Randy was an absolute pleasure to deal with. He kept me informed with what was going on with my truck. It was truly appreciated. He kept me informed with what was going on with my truck. It was truly appreciated. More

Waited 2 hours for an oil change and a car wash. 2nd time this happened, definitely will not be returning. Customer service did not go over well either. 2nd time this happened, definitely will not be returning. Customer service did not go over well either. More