Palmen Buick GMC

EXTREMELY DISAPPOINTED The service dept has absolutely no "customer first" service ethic. They take phone calls while talking to a person in front of them. Extremely RUDE. The service dept has absolutely no "customer first" service ethic. They take phone calls while talking to a person in front of them. Extremely RUDE. The salesperson was initially good to deal with until we found out from another dealer that the vehicle we bought 4 months earlier had a branded title and that is why we could not get a better trade in on it. That was never told to us or I wouldn't have purchased the vehicle. This dealership is fraudulant. The falsify their DOT inspections. More

Would recommend It was a pleasure working w.Roberto. He was honest w.me from the start and it seemed he had my best interest at heart. It was a pleasure working w.Roberto. He was honest w.me from the start and it seemed he had my best interest at heart. More

Painless Roberto was a pleasure to work with. My wife and I enjoyed his patience and honosty. It is so nice to see that customer service isnt just talked about Roberto was a pleasure to work with. My wife and I enjoyed his patience and honosty. It is so nice to see that customer service isnt just talked about, Roberto genuinely cares! We will be back when we are looking for another car. More

Excellent Service I had a great salesman he worked hard to get me the price I wanted. He treated the whole family with respect overall great dealer would recommend to a I had a great salesman he worked hard to get me the price I wanted. He treated the whole family with respect overall great dealer would recommend to anyone looking for new or used vehicles. More

Azealea Seward Roberto Sandoval was awesome, he is a motivated Salesman with integrity and persistent he will get the job done. Great job Roberto and will be going f Roberto Sandoval was awesome, he is a motivated Salesman with integrity and persistent he will get the job done. Great job Roberto and will be going fishing soon, God bless you. More

Palmen is aweful Called here about a used car. They informed me it was there and that if we set a "VIP appointment"(their terms) they would have it washed and ready Called here about a used car. They informed me it was there and that if we set a "VIP appointment"(their terms) they would have it washed and ready for us to see. They were a little over an hour away from our home. We made an appointment and set off to see the car. On our way there we received a follow up to confirm our appointment. When we arrived we went to the reception desk to check in. They didn't have any information on who we were, what car to see etc. Obviously a appointment doesn't mean anything to them. A random salesman was dispatched to help us - he had no idea what car we had came to see. After informing him what car we wanted to see and showing him an email - he set off to find the keys. 10min later he returned and said the vehicle was not there - that it was sold. We asked if he was sure as we just talked to someone, set up an appt. and drove over an hour to see it. He told us -" what do you want me do - we sell cars all the time". I said it would have been nice to know that before we wasted two hours on a wild goose chase. He never offered an apology, to show us something else, to speak to a manager...nothing. We left and will go out of our way to tell everyone not to give them any business. Further we have received several follow up emails from different people in the company asking about our experience, etc etc. I sent each a reply as to what happened and not a single one even took the time to respond. More

Brian Ambrogio Brian was a pleasure to speak and work with. I usually hate the whole dealership experience, but Brian changed my thoughts on this. I will absolutely Brian was a pleasure to speak and work with. I usually hate the whole dealership experience, but Brian changed my thoughts on this. I will absolutely recommend him and the dealership to any friends or family in the future who are in need of a vehicle. More

A pleasure to deal with. A super deal with no pressure. Outstanding delivery and after sale customer service. This dealership realy cares about its customers. Outstanding delivery and after sale customer service. This dealership realy cares about its customers. More