Palm Springs Motors Ford

Excellent customer service For me, customer service is the most important factor with the companies I choose to do business with. Scott at Palm Sorings went above and beyond to For me, customer service is the most important factor with the companies I choose to do business with. Scott at Palm Sorings went above and beyond to provide me an excellent experience, even for a simple oil change. I’m new to the area, but no longer looking for my go to for my car service. Thanks Scott More

Those darn nails Went to P.S Motors on a Saturday because my left tire was losing air. I went to the facility across the street from the main shop. I was greeted and m Went to P.S Motors on a Saturday because my left tire was losing air. I went to the facility across the street from the main shop. I was greeted and my 'problem' was discussed. Within minutes, the car was on the rack. A small nail had worked it's way in the tire, but it was located in an area of the tire that made it safe to patch. The patch was installed and checked for leaks. I was at the repair shop for less than one hour and the job was done for FREE. Have not had another problem with the tire.. Friendly , courteous and professional. More

warranty repair on sunroof & other misc. The warranty repair on the sunroof track was excellent. We were provided a loaner MKX which was fantastic. There was a "wind" leak on the passenger The warranty repair on the sunroof track was excellent. We were provided a loaner MKX which was fantastic. There was a "wind" leak on the passenger door that I asked to have repaired. The recommended solution was new weather stripping, which was about $350.00. We ok'd that, however, it did not solve the "wind" leak...we looked at the door a few days later to discover the door was out of alignment. I called Ignacio and he said to bring it back and he would have his body guy look at it to see if it can be adjusted. We just have not had a chance to do that yet, but it's on record, so I don't think it will be a problem. More

They left me stranded My truck was rear ended on I-10 and my inertia fuel cutoff was activated, causing my 1999 Ford F350 to shut down. I managed to get it started , but it My truck was rear ended on I-10 and my inertia fuel cutoff was activated, causing my 1999 Ford F350 to shut down. I managed to get it started , but it ran horribly and finally quit. I called Palm Springs Motors and asked them if they could help. I had an insurance claim number, they towed me in, and I was led to believe they could work on it right away (Thursday). I called back the next day for status. The body shop directed me to the service department. Nothing had been done, but they committed to work on it on Monday or Tuesday. I called on Tuesday and they said the shop foreman elected not to work on the vehicle because it was a 1999 model. They also told me the insurance company had not yet committed to pay, and I told them that I would pay. They said "sorry, not interested". I escalated to Jeff, the director of service, and he shamefully said that it was the shop foreman's call. So here I was, I am disabled, they had my truck for over a week, and then they blew me off, after originally committing to repair my vehicle. I called a mobile diesel mechanic who got it going in less than 1 hour. While there, I saw several trucks that were identical to my vintage being worked on. This company need to be reported to FOMOCO. I have never been treated so shabbily by a dealer in my life. Oh, and by the way, the customer service interaction was decent, but the management decision was final. Thanks for nothing Palm Springs Ford. More

They are not men of their words have flat tire, ford did not fix it.said there was no hole in tire. Flat in driveway now bought road hazard should have bought service Hazard have flat tire, ford did not fix it.said there was no hole in tire. Flat in driveway now bought road hazard should have bought service Hazard More

Great Service Experience I just love Palm Springs Motors. The sales department and the Quick lube side of the service department are the best. The gentlemen behind the counter I just love Palm Springs Motors. The sales department and the Quick lube side of the service department are the best. The gentlemen behind the counter are so helpful and thorough. More

Service Experience My service technician was very friendly and thorough. He called me as soon as the car was finished. The service was completed in less time than quote My service technician was very friendly and thorough. He called me as soon as the car was finished. The service was completed in less time than quoted and the price was very reasonable. T More

Palm Springs Ford tops in service for your vehicle. Quick Lube service on my 2016 Explorer Sport was the best in the Coachella Valley. Would recommend to anyone that needs service on their vehicle. Quick Lube service on my 2016 Explorer Sport was the best in the Coachella Valley. Would recommend to anyone that needs service on their vehicle. More

Good, timely service. I didn't buy my Lincoln here, but always make it a point to come for service each winter during our stay. Service was done correctly and in a timely I didn't buy my Lincoln here, but always make it a point to come for service each winter during our stay. Service was done correctly and in a timely manner. They have discovered potential issues and made appropriate repairs before they became problems. We believe in this dealership and in the Lincoln brand. More

Service on my Fusion The service was done correct the first time, they were fast and a pleasant customer lounge where I could work while I waited. Everyone was very frien The service was done correct the first time, they were fast and a pleasant customer lounge where I could work while I waited. Everyone was very friendly. More