Palm Springs Motors Ford

It was great We highly recommend and the staff was absolutely amazing. Bilal Zafar is honest and made sure we left with a good deal and he was honeat. He wasnt pus We highly recommend and the staff was absolutely amazing. Bilal Zafar is honest and made sure we left with a good deal and he was honeat. He wasnt pushy and he made sure it was all about us. More

Everyone was great! The excellent treatment given by all who helped me purchase my Lincoln MKC was incredible. They were so patient and understanding. They explained ever The excellent treatment given by all who helped me purchase my Lincoln MKC was incredible. They were so patient and understanding. They explained everything to me step by step. More

Reasonable service for most requested items Prior to my drive across the country to return home this week, I brought my Lincoln MKZ Hybrid in for a multi-point check-up, oil change and to deal w Prior to my drive across the country to return home this week, I brought my Lincoln MKZ Hybrid in for a multi-point check-up, oil change and to deal with the problem associated with an unusual dashboard warning light. The basic service was provided while I waited in a very reasonable time period. However, after leaving, I found that, apparently, nothing was done about the dashboard warning light. Will take automobile into Lincoln dealer in hometown when I get home. This is the first time I've not had 100% positive service at Palm Springs Motors. More

Great salesperson Very happy with my new truck, love all the upgrades, very comfortable and easy to drive, great buying experience, top notch salesperson, I would defin Very happy with my new truck, love all the upgrades, very comfortable and easy to drive, great buying experience, top notch salesperson, I would definitely recommend this dealership More

Excellent customer service For me, customer service is the most important factor with the companies I choose to do business with. Scott at Palm Sorings went above and beyond to For me, customer service is the most important factor with the companies I choose to do business with. Scott at Palm Sorings went above and beyond to provide me an excellent experience, even for a simple oil change. I’m new to the area, but no longer looking for my go to for my car service. Thanks Scott More

Those darn nails Went to P.S Motors on a Saturday because my left tire was losing air. I went to the facility across the street from the main shop. I was greeted and m Went to P.S Motors on a Saturday because my left tire was losing air. I went to the facility across the street from the main shop. I was greeted and my 'problem' was discussed. Within minutes, the car was on the rack. A small nail had worked it's way in the tire, but it was located in an area of the tire that made it safe to patch. The patch was installed and checked for leaks. I was at the repair shop for less than one hour and the job was done for FREE. Have not had another problem with the tire.. Friendly , courteous and professional. More

warranty repair on sunroof & other misc. The warranty repair on the sunroof track was excellent. We were provided a loaner MKX which was fantastic. There was a "wind" leak on the passenger The warranty repair on the sunroof track was excellent. We were provided a loaner MKX which was fantastic. There was a "wind" leak on the passenger door that I asked to have repaired. The recommended solution was new weather stripping, which was about $350.00. We ok'd that, however, it did not solve the "wind" leak...we looked at the door a few days later to discover the door was out of alignment. I called Ignacio and he said to bring it back and he would have his body guy look at it to see if it can be adjusted. We just have not had a chance to do that yet, but it's on record, so I don't think it will be a problem. More

They left me stranded My truck was rear ended on I-10 and my inertia fuel cutoff was activated, causing my 1999 Ford F350 to shut down. I managed to get it started , but it My truck was rear ended on I-10 and my inertia fuel cutoff was activated, causing my 1999 Ford F350 to shut down. I managed to get it started , but it ran horribly and finally quit. I called Palm Springs Motors and asked them if they could help. I had an insurance claim number, they towed me in, and I was led to believe they could work on it right away (Thursday). I called back the next day for status. The body shop directed me to the service department. Nothing had been done, but they committed to work on it on Monday or Tuesday. I called on Tuesday and they said the shop foreman elected not to work on the vehicle because it was a 1999 model. They also told me the insurance company had not yet committed to pay, and I told them that I would pay. They said "sorry, not interested". I escalated to Jeff, the director of service, and he shamefully said that it was the shop foreman's call. So here I was, I am disabled, they had my truck for over a week, and then they blew me off, after originally committing to repair my vehicle. I called a mobile diesel mechanic who got it going in less than 1 hour. While there, I saw several trucks that were identical to my vintage being worked on. This company need to be reported to FOMOCO. I have never been treated so shabbily by a dealer in my life. Oh, and by the way, the customer service interaction was decent, but the management decision was final. Thanks for nothing Palm Springs Ford. More

They are not men of their words have flat tire, ford did not fix it.said there was no hole in tire. Flat in driveway now bought road hazard should have bought service Hazard have flat tire, ford did not fix it.said there was no hole in tire. Flat in driveway now bought road hazard should have bought service Hazard More

Great Service Experience I just love Palm Springs Motors. The sales department and the Quick lube side of the service department are the best. The gentlemen behind the counter I just love Palm Springs Motors. The sales department and the Quick lube side of the service department are the best. The gentlemen behind the counter are so helpful and thorough. More