Palm Springs Kia

This was my 1st time at this dealer location in Palm Springs. The service manager was amazing. I went in for an oil change and since I told him it was my 1st time there since I had purchased a pre-owned Springs. The service manager was amazing. I went in for an oil change and since I told him it was my 1st time there since I had purchased a pre-owned Optima he quickly looked up any recalls. Which to my surprise my car had one that I had no idea about. He assured me they would take care of it which they did. More

Great quick service. They greeted me as soon as I drove my car into the area. I was greeted with friendly service associate. I was finished in 1 hour. my car into the area. I was greeted with friendly service associate. I was finished in 1 hour. More

They did a fantastic job. Very clean, efficient and friendly. I would highly recommend them. Keep up the good work Palm Springs KIA. Satisfied customer friendly. I would highly recommend them. Keep up the good work Palm Springs KIA. Satisfied customer More

I took my 2016 Kia Optima into this dealer because the Smart Cruise Control was intermittently working on the Freeway. I had noticed that it could register when a semi or large pickup was in front of me Smart Cruise Control was intermittently working on the Freeway. I had noticed that it could register when a semi or large pickup was in front of me but not a regular car. First I was told that there was nothing wrong with the Cruise control so I told them to test drive it on the freeway. After thed did that they also experienced the problem. The service manager actually took it out on the freeway. I approved allowing them to take of the front bumber cover to diagnose the problem. They removed the front bumper cover and told me that the bumper was damaged and the Smart Cruise radar box was broken. They then informed me that this was obviously the result of some kind of impact and was therefore an accident and was not covered by my warranty. They quoted me on the repair at north of $3,500. I had no recall of such an impact but figured it might have been a high curb or maybe a car backing into me in a parking lot. I called my insurance company who then sent out an adjuster adnt they covered the repair less my deductible. I told the dealer that I wanted the old parts. After two and a haof weeks of going around and around with the Service department i finally got the car repaired and picked it up. Upon examination of the old parts I discovered what I originally suspected, The bumber was not damaged at all only the bracekt that holds on to the Smart Cruise radar box was slightly bent causing the box to point slightly upward thereby causing it not to read the smaller sedans. The Smart Cruise Box is a $2,000 dollar ticket item and there was nothing wrong with mine. the bracket nearly need to be bent back slightly to original position which I was able to do with two or three hits of a rubber mallet. The dealer ripped me and the insurance company off!! I could have fixed this myself for nothing. The Dealer's service department should not have charged me or my insurance for anything more than the removal and replacement of the plastic bumper cover and I would have had my car back the same day rather than wait 3 weeks. This dealer is nice and friendly but I will never take my car to them for a repair again because they cannot be trusted. More

I will never take my business here again they have poor customer service an offer nothing when I went in a money in hand an bought my car no bank loan not even oil changes customer service an offer nothing when I went in a money in hand an bought my car no bank loan not even oil changes More

Erasmo was very helpful and listened to my need and got me into a new 2021’ Kia Sportgage. I’m excited by my new purchase. me into a new 2021’ Kia Sportgage. I’m excited by my new purchase. More

I was happy to be able to come in first thing in the morning to get my oil changed and still be able to get to work in Indio by 9am. I love the video they send to my phone. Didn’t appreciate the $82.00 morning to get my oil changed and still be able to get to work in Indio by 9am. I love the video they send to my phone. Didn’t appreciate the $82.00 charge for the cabin filter. Which only cost $30. They already had the old one out so why the labor fee. More

Exceptional customer service and very attentive with any questions we had. Steve helped us really decide on a car and I highly recommend his exceptional customer service questions we had. Steve helped us really decide on a car and I highly recommend his exceptional customer service More

We received a text message stating that the preferred vehicle that we were looking for is in the stock. We went there on time and we were able to see the car we were looking for. The process of purchasin vehicle that we were looking for is in the stock. We went there on time and we were able to see the car we were looking for. The process of purchasing was very smooth and friendly. They were able to work with our budget and less than two hours, the car was ours. Great appreciation to Hector and Randy. Excellent customer service. We were very pleased how Hector took time for more than an hour to explain all the features of a very excellent car. Thank you. Shout out to all Palm Springs Kia staff. Mehran and Celia More

In for warranty. Able squeeze it in before I was to take a trip. Very pleasant and delivered everything they said they would do. This survey is very cumbersome. a trip. Very pleasant and delivered everything they said they would do. This survey is very cumbersome. More