Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,372 Reviews of Palm Coast Ford - Service Center
Sort by
May 13, 2013
I just had a very unpleasant experience with your sales manager today. I stopped to get a car wash on my new car. I was told that this must be arranged by my salesmen. I went to the sales desk and asked manager today. I stopped to get a car wash on my new car. I was told that this must be arranged by my salesmen. I went to the sales desk and asked for assistance. One of the salesmen went looking for the salesmen that sold me the car. In the mean time I talked to Ron the sales manager. I told him that this new arrangement was less convenient for me the customer. Ron was dismissive and indeed insulting in his response. He then informed me that the dealership was not obligated to provide the car wash because the salesmen made the commitment. Disappointing response and it did nothing to cause my faith in the dealership to be maintained. It felt like the sales department had made their sale and now could care less about their customer relationship. I must say that this behavior was evident only with Ron and not the other salesmen. To bad. I guess I will be looking for a different dealership for future purchases. But if Ron is any indication you really don't care. More
by GOsmond
Employees Worked With
Sales manager Ron
Helpful April 05, 2013
Customer service with the Service Department is not a top priority. In fact, it does not even enter into the picutre at all when dealing with the Service Department. Not focused, totally disorganized and wor priority. In fact, it does not even enter into the picutre at all when dealing with the Service Department. Not focused, totally disorganized and worse yet, nasty and belligerent and condescending. I would have thought that the department often known as the front line with customer in a dealership would have been much more polished and professional. On the flip side, the Sales Department was fantastic. More
by JS27
Employees Worked With
John L'Heureux
December 19, 2012
Went to Palm Coast Ford to have my expedition serviced and low and behold I walked out with a brand new leased focus. On my return to learn to work the phone and radio Sean tought a dummy a little more s and low and behold I walked out with a brand new leased focus. On my return to learn to work the phone and radio Sean tought a dummy a little more still it's something new and I need to get use to it. Thanks to all. More
by LPURDY
August 20, 2012
I have a 2010 F150XLT Super Cab was in for my 30,000 mile service and they did a great job like always . Palm Coast Ford always makes sure that my truck is 100% at all times . I call them for anything and service and they did a great job like always . Palm Coast Ford always makes sure that my truck is 100% at all times . I call them for anything and they tell me bring it in and most times they get it back in the same day. I have be on Vac out of state and called them and they fixed me up with a ford dealership out of state. Want to thank you all . Warren Canfield St Augustine FL 32086 (904) 501-5379 More
by im2coolwlc
Employees Worked With
Other Employees :
Kerry Hope Service Advisor, Jeff Moore
December 02, 2011
I went into the dealership thinking my credit was notvery good. And looking at the prices I was sure I would not be able to finance a car. Chris however made me feel so confident my faith came alive notvery good. And looking at the prices I was sure I would not be able to finance a car. Chris however made me feel so confident my faith came alive. I started to believe I might just ride home today in car. To my amazement, I not only rode home in a car, but I rode home in such a beautiful car. I felt it was made just for me. Thank you Chris and Palm Coast Ford. You made a difference. More
by ziongirl great
July 11, 2011
i stopped in about my toyotas key fob.the battery was dead.i recognized Mike.he walked us over to the parts counter and the battery was in stock. they replaced it for me complimentary and with a smile g dead.i recognized Mike.he walked us over to the parts counter and the battery was in stock. they replaced it for me complimentary and with a smile great service and good will. thanks again. More
by pscorsone
Employees Worked With
Mike Diedell
April 18, 2011
I had to bring my car (1994) into ford for repairs. I was told that my car would be done by 430 that afternoon, this was a Friday April 15,20011 unforseen problems made the repairs imposible. I had plans was told that my car would be done by 430 that afternoon, this was a Friday April 15,20011 unforseen problems made the repairs imposible. I had plans for the next day to take my son to Universal for his birthday, a husband that need to be picked up at 130am from work and another son that needed to be picked up from school. I do not no the last names of the employees but the first names were John and Randy,they both went out of their way to make sure that I was able to do all the things that needed to be done, they made my weekend a very good one. I thank them very much for going ABOVE AND BEYOND any customer sevice I have ever had they are both amazing. When I returned for my car on Monday I was greated by Randy and later by John they asked how my trip was, rechecked my car and went out of their way to make sure that my family and I were safe in my car. Ford should be "PROUD"to have these two men working for them thanks again for going out of your way so I did not have to disapoint the boys you guys are the best!!! More
by lynnkulka
Employees Worked With
Randy and John, John L'Heureux
April 05, 2011
My husband and I were traveling from Massachusetts through Florida towing our 5th wheel camping trailer when our 10+ year old Ford F250 diesel pickup had a sudden catastrophic breakdown of the clutch. through Florida towing our 5th wheel camping trailer when our 10+ year old Ford F250 diesel pickup had a sudden catastrophic breakdown of the clutch. We were strangers in FL and had never known about Palm Coast Ford but "limped" our ailing truck into their lot where Kevin Tone in the service dept. greeted us and welcomed us to stay overnight in our camper in their parking lot while our truck was being repaired by senior master tech Jim Allen and his crew. Kevin was excellent with his knowledgeable, positive, caring, attentive attitude and Jim was brilliant in dealing with the lengthy, complicated repair. Jim explained every detail about the project and treated us with respect, warmth and friendship. His mechanical AND people skills are unsurpassed. By the 3rd day of RV life in the parking lot, we got to know many of the employees at Palm Coast Ford, and every one was genuinely kind and concerned about our comfort + satisfaction. Then, Sales manager Paul Summa informed us about the option to buy a new pickup rather than paying the great expense of the repair of our old one. Although we hadn't even considered buying a new truck, we listened to Paul's offers. We were initially very reluctant to make a deal, but eventually did decide to buy a new 2011 F250 diesel for which we are very pleased. Chris Smith helped to finalize the deal and familiarize us with all the bells and whistles of the new high-tech truck. He and Paul did a fine job in making us comfortable during the sale of the truck and getting it set up with the 5th wheel hitch necessary to pull our camping trailer back up north. During our 4 days of unexpected "vacation" at Palm Coast Ford we met many wonderful staff and talked to General Manager Don York several times. He runs a fine business and has an exceptional staff from Service to Sales. We highly recommend this dealership to everyone for service AND sales! :-) Linda + Brain More
by brialin
Employees Worked With
Other Employees :
Kevin Tone, Jim Allen, Paul Summa, Chris Smith, Don York, Kevin Tone
March 09, 2011
I would highly recommend Palm Coast ford to friends and family. This was our first car buying experience without experiencing stress. They are truly dedicated to the customer and will go the extra yard to family. This was our first car buying experience without experiencing stress. They are truly dedicated to the customer and will go the extra yard to make their experience positive. I never felt pressure from anyone there. My visit was centered around service for my '99 Explorer. They took me right in, no appointment, served me donuts and coffee, and ultimately made it so easy for me to make the decision to upgrade we drove off in a 2010 Escape a day later. These guys are the best I have ever encountered in 66 years on the planet, so be prepared to be won over. Thanks Fellas.......... More
by rockster44
Employees Worked With
Other Employees :
Jeff, Don, Joe, Paul,Scott, Jeff Moore, Scott Andersen
January 28, 2011
We were staying at the Hammock Beach Resort and last Monday night, January 24, as I approached the entrance I hit the curb on the left side of my car damaging both tires. Next day called AAA and suggest Monday night, January 24, as I approached the entrance I hit the curb on the left side of my car damaging both tires. Next day called AAA and suggested the nearest Ford Dealer which fortunately was Palm Coast. Called Service and I spoke with Joe Ammirati. I told him that AAA would be bringing my car, which was Fusion rental, with tire damage. He called me shortly after the car was delivered and informed me that both tires needed replaced. After we discussed the matter he suggested that it probably would need alignment and I agreed.The repair work was finished by Noon and he called me. All this to say that it was a stressful situation. I had a rental car, I had to return it the next day and leave for Detroit. Joe was very helpful and I am grateful for his professional manner by helping me solve an emotional situation. My Daughter owns a unit at the Resort and I will recommend Palm Coast Ford for any automobile service she may need. Thanks Joe for a job well done! Dave Lyke More
by Dave Lyke
Employees Worked With
Joe Ammirati, Service Advisor
