Palm Coast Ford

My overall experience with the staff was excellent. I was greeted very quickly and taken care of with expert knowledge of the buying experience of a new vehicle. The service staff was helpful and taken care greeted very quickly and taken care of with expert knowledge of the buying experience of a new vehicle. The service staff was helpful and taken care of quickly. All of the staff were friendly and courteous. I would purchase a vehicle again from Palm Coast Ford. More

My review will be a mixed review of both good and BAD! I will start with the BAD. We were sold a bad vehicle that has had nothing but problems since we bought it. I was in the service department every week will start with the BAD. We were sold a bad vehicle that has had nothing but problems since we bought it. I was in the service department every week since September 11th for repairs.On day 31 of having it, I had to get a tow for a leak. This made for a third repair in 31 days. We requested our money back and were basically told in a not so nice manner, we were out of luck and it wasn't going to happen. We spoke to 2 different managers and got no where. The final offer was a 50/50 split of the cost of the repair. This was a nice offer considering they didn't have to do that because it wasn't covered under the warranty (mind you NONE of the 3 repairs were covered under my warranty.) We were not happy with this offer as we thought it shouldn't have happened being we had the car 31 days and had 3 repairs already. Made us think, we were being taken advantage of and sold a bad car. Miraculousy, we show up on property with my Father in Law and were offered a different deal. One that was made up that day because they knew we were coming back with a ticked off father in law. We still are not happy with this car and are constantly worried something else will go wrong with it. It's a 2006 with 63K miles on it. It shouldn't be having the issues that it has had and been fixed. We still feel as though we should have been given our money back and the situation would have been rectified and PC Ford would have made the situation right. However, they did not. We will never buy again from PC Ford. Now, for the positive review. John L and Kevin T are the ONLY two people who never lied to us (yes, one of the managers lied to our faces). These two men, went out of their way to try and make us happy. I can not say enough good about these two men. I can not be mad at them for our situation, and we aren't. These two deserve a raise! We tried to get a hold of Don York to express our unhappiness and unprofessional-ism by his staff when trying to deal with this situation but of course, he was unavailable. Mr York if you are reading this, we would REALLY love to talk to you regarding all this mess. We still would like our $2k deposit and $1900 for our trade in back. This should have been offered even though it was 31 days and not 30. One day past, and we are refused our money...sad in my opinion. Our sales guy was Chris Smith. He should be able to tell you our last name if he reads this. More

We were lied to the whole time. When we arrived at the dealer, the agreed upon monthly payment was exceeded by $180 and there was absolutely no budging. The vehicle we were trying to finance was sold righ dealer, the agreed upon monthly payment was exceeded by $180 and there was absolutely no budging. The vehicle we were trying to finance was sold right from under us to someone with cash. The sales manager, Paul, said "as a dealer, what do you expect I'd do." By far, worst dealership experience we've ever had!!! More

At first , I said over and over again to salesman I need a truck or other to pull my trailer for business. That was agreed upon. Salesman sold me a Dodge Dakota. Was suppose to be trailer ready. It was not. a truck or other to pull my trailer for business. That was agreed upon. Salesman sold me a Dodge Dakota. Was suppose to be trailer ready. It was not. I had the sleeve put on at the cost of 246.00 . I went back and asked do I go to court or will you take care of this... They did, I was cut a check 3 days later. Salesman was attempting to say I bought the truck as is, but changed his mind. At the time of signing the final contracts, they take you in a room that is recorded and put on video. I stated in this room when they were telling me about my free oil changes car washes and loaners for life. I stated over and over again...."As long as I can pull a trailer with it , Okay" they said no problem we will make it work. I signed. twenty eight days later the truck broke down. I went for loaner. I was told all six were out. The next day I went for loaner, they had an f150 waiting for me. Nice huh? Was no good for me my business was already 2 days behind, The f15 WAS NOT TRAILER READY , as we agreed during signing. Finally I was able to speak to Don York ( GM).I told him of the situation. He said we cant give you anything to pull your trailer. Don't have the insurance. I said rent me one that can. He said NO. I said what about the income I am losing because of this.... HE SAID " ITS NOT MY PROBLEM. When he saw me getting angry outside the door he came to me and said I will get something from Enterprise. Instead he called the sheriff and had me trespassed. Then stated (even though I paid) he revoked my contract and I will not get oil changes, washes or loaners. He said Palm Coast Ford will not do business with me no more. The man who Referred me, told me he was sorry. Now get this. They refused to send him the check for referring me to them, even though they got the money from the bank. When I called the corporate office they said ( get this) we cant help you," you didn't buy a Ford Product". I laughed and said. Who owned it before me, who's paperwork states the company name where I got it. Who received payment for the truck....FORD DID. More

I just had a very unpleasant experience with your sales manager today. I stopped to get a car wash on my new car. I was told that this must be arranged by my salesmen. I went to the sales desk and asked manager today. I stopped to get a car wash on my new car. I was told that this must be arranged by my salesmen. I went to the sales desk and asked for assistance. One of the salesmen went looking for the salesmen that sold me the car. In the mean time I talked to Ron the sales manager. I told him that this new arrangement was less convenient for me the customer. Ron was dismissive and indeed insulting in his response. He then informed me that the dealership was not obligated to provide the car wash because the salesmen made the commitment. Disappointing response and it did nothing to cause my faith in the dealership to be maintained. It felt like the sales department had made their sale and now could care less about their customer relationship. I must say that this behavior was evident only with Ron and not the other salesmen. To bad. I guess I will be looking for a different dealership for future purchases. But if Ron is any indication you really don't care. More