Palm Coast Ford

I took my 2019 Edge in for a transmission service at 94,000 miles. The recommended service interval is 150,000 miles. I stay ahead of service to ensure my vehicles are in top working condition. Palm Coa 94,000 miles. The recommended service interval is 150,000 miles. I stay ahead of service to ensure my vehicles are in top working condition. Palm Coast Ford refused to perform the service stating my transmission was slipping and that changing the fluid could result in failure. I looked this condition up on Google and found a Technical Service bulletin that recommended reprogramming the PCM to address this concern. When I questioned the service advisor about reprogramming he stated my vehicle was not one of the ones this TSB pertained to( it is by build date). I stated I would pay for the reprogram and service. He tried to transfer me to the person that schedules this for them. I hung up. I had already waited 3 weeks for this appointment and decided I was not willing to reschedule. Additionally, I ran into a similar situation with an F150. I just traded it in for a Toyota. I guess I might be forced to do it with the Edge also. Terrible service and lack of concern for my patronage. More

This is the second time that I take my car to be serviced at the Palm Coast dealer, and both times I’ve been disappointed by the sloppy and disarrayed state that my car was in when picking it up. This raises at the Palm Coast dealer, and both times I’ve been disappointed by the sloppy and disarrayed state that my car was in when picking it up. This raises serious concerns about a supervisor MAKING SURE that the customer is treated with respect. I had high hopes about this time, but unfortunately my experience was as disappointing as the first time. The first thing I noticed when picking up my car was a big mess on the floor ( dust and debris from the job they performed), my seat covers were removed( I don’t know why) and were put back in a VERY SLOPPY way, the passenger’s seat and headrest were moved (again, I don’t see why they did that) and left disarrayed. I was extremely upset about careless job and decided to leave BUT as I was driving I noticed that the piece that had been replaced was falling off ( literally) and had to turn back and let Josh Polo know about it. He apologized for the lack of quality control on his part and took the car to the shop for them to FINISH the job. I expected better job for the price I was charged which by the way, went from $418 to $506. I REALLY hope that any of the big guys addresses this issue to prevent other customers from encountering the same lack of care they show when working on the cars. I appreciate the friendly and polite service when you talk to the guys in the office, BUT I can’t recommend this dealership as a place for a good experience when talking your car to be serviced. More

Josh was great but warranty is a joke and doesn't cover half of what they say it did when up charging you 4k for it at time of sale half of what they say it did when up charging you 4k for it at time of sale More

BRIAN WAS AMAZING. IT WAS THE BEST EXPERIENCE I EVER HAD WHEN BUYING A NEW VEHICLE AT A DEALERSHIP IT WAS THE BEST EXPERIENCE I EVER HAD WHEN BUYING A NEW VEHICLE AT A DEALERSHIP More

Great service - it was on time and work completed in a timely manor. The waiting area was also very nice and clean. timely manor. The waiting area was also very nice and clean. More

We went to sell our truck to the dealership, buy they wouldn't give us a straight answer about whether or not they would buy it straight out. However, after some back and forth, they said they would tak wouldn't give us a straight answer about whether or not they would buy it straight out. However, after some back and forth, they said they would take it as a trade if we bought a new vehicle (which we eventually did.) I didn't really appreciate that they kind of held the answer hostage until we got into a discussion about buying a new vehicle. All that being said, everyone there was very nice and answered all my questions about the new vehicle. Jeremiah and Sean were very helpful. More

Palm Coast Ford goes the extra mile to make sure you are satisfied and salesman Alex Barksdale is pleasant, professional and efficient. I highly recommend. satisfied and salesman Alex Barksdale is pleasant, professional and efficient. I highly recommend. More

Knowledgeable, friendly, efficient. All the folks at Palm Coast made me feel comfortable. Answered all my questions. All the folks at Palm Coast made me feel comfortable. Answered all my questions. More

Don Gress outstanding mechanic did a great job would highly recommend!! Ford’s mobile service is simply the best!! highly recommend!! Ford’s mobile service is simply the best!! More

Melissa and the rest of her team were super helpful in my repair experience. The team was able to identify the issue, suggest a path forward, and get the repair completed quickly. Waiting area had Coffee, Wi repair experience. The team was able to identify the issue, suggest a path forward, and get the repair completed quickly. Waiting area had Coffee, Wifi, and comfortable seating while the repair was completed. All around a great experience. More