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Palm Chevrolet - Service Center

Ocala, FL

4.3
477 Reviews
Call Service Center (352) 433-4105

477 Reviews of Palm Chevrolet - Service Center

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August 14, 2024

My preferred agent (Scott) was not there The team who helped me definitely did not deliver anything near what a bare minimum in customer service of what I would expect. More

by rpmroland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was 2 females who helped me but definitely would never hire them for any operation I would manage.
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Aug 15, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the level of customer service you received at Palm Chevrolet. I appreciate your feedback as it helps us improve. Please feel free to reach out directly if you'd like to discuss this further. We hope to better serve you in the future. Sincerely, Wayne Bogle Parts and Service Director

August 14, 2024

Scott did excellent went above and beyond I will definitely recommend him for any services More

by kinghooya84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McMichael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sanabria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
IL Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Palm Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Scott at Palm Chevrolet. We truly appreciate your recommendation and look forward to serving you again in the future! Best, The Palm Chevrolet Team

August 13, 2024

I brought my vehicle in for quick lube service at the time of my appointment and my car was done in about an hour and a half. They checked everything and refilled all resorvoirs, bummer that they didn't More

by dougtheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Palm Chevrolet responded

Thank you for your feedback! We're glad to hear that your lube service was completed promptly and that our team took care of your vehicle. I appreciate your suggestion regarding a car wash. Please feel free to reach out to Palm Chevrolet if you have any further concerns or if there's anything else we can assist you with. We hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

August 12, 2024

Very good customer service at palm chevy would recommend other to service vehicles at location More

by elliottnelson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our customer service at Palm Chevrolet. I truly appreciate your recommendation and look forward to serving you and others in the future. Thank you again for choosing us! Sincerely, Wayne Bogle Parts and Service Director

August 12, 2024

Everything went perfect and didn't have to wait long. Everyone was courteous and took care of the car More

by ESFONTI
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Aug 13, 2024 -

Palm Chevrolet responded

Thank you for your feedback! I'm glad to hear that everything went perfectly and that you received courteous service at Palm Chevrolet. I strive to ensure timely and attentive care for all our customers. If you need anything else, please don’t hesitate to reach out. I look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

August 12, 2024

I'm a little frustrated with this dealership. As my paperwork was wrong and they could not correct it. As they said it was already closed out, they had my mileage twenty six thousand miles off if More

by CATFISH1592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand how frustrating it can be when paperwork issues arise, especially with mileage discrepancies. Your feedback is valuable, and I encourage you to reach out to me directly so I can address your concerns and find a resolution. I appreciate your insight as I strive to improve our services. Sincerely, Wayne Bogle Parts and Service Director

August 12, 2024

Service department and the mechanic do not listen to the customer. They mechanic also did not put on of my log nut cover back on so I'm missing on. More

by hsracing64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember the guys name it's on my paperwork
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Aug 13, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand how important it is for our service department to listen to our customers and to ensure that all vehicle components are properly addressed. I appreciate your feedback regarding the log nut cover issue. Please contact me at Palm Chevrolet so I can assist you further and resolve this matter. Your satisfaction is important to me. Sincerely, Wayne Bogle Parts and Service Director

August 11, 2024

Chamaly Negron was the sales professional that sold me a new Chevy 1500 turbomax. It was a pleasant buying experience and she did a great job negotiating the sale and walking me through the sale. I have b More

by SMIROSPKG
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chamaly Negron-sales
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Aug 13, 2024 -

Palm Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant buying experience with Chamaly and appreciate her efforts in negotiating the sale of your new Chevy 1500 Turbomax. At Palm Chevrolet, we strive to provide the best service, and it’s great to know that your experience reflected that. We look forward to assisting you again in the future! Best, The Palm Chevrolet Team

August 10, 2024

Great service experience. My vehicle warranty work was completed within the promised window time. A plus More

by HAZARD230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pierce
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Aug 12, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that your vehicle warranty work was completed within the promised time frame. At Palm Chevrolet, we strive to provide excellent service, and it’s always rewarding to know when we meet our customers' expectations. We look forward to seeing you again for any future needs! Sincerely, Wayne Bogle Parts and Service Director

August 09, 2024

Craig makes me feel very comfortable. He calls me back promptly and answers all of my questions. More

by MonicaW0478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Aug 09, 2024 -

Palm Chevrolet responded

Thank you for your wonderful feedback! I'm thrilled to hear that Craig has made you feel comfortable and has been prompt in addressing your questions. At Palm Chevrolet, I strive to provide excellent service. I look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

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