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Palm Chevrolet - Service Center

Ocala, FL

4.4
597 Reviews

597 Reviews of Palm Chevrolet - Service Center

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November 08, 2024

I made an appoint for 8 AM on 11/6. Dropped my vehicle off and left it. Called around 3:30 pm and was told that they did not get to it. I cleared my business schedule for the day just f More

by William.phillips
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby sue
Nov 11, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback and would like to encourage you to contact Palm Chevrolet directly so we can address your concerns and see how we can improve your experience. Your satisfaction is important to us, and we hope to have the opportunity to make things right. Sincerely, Wayne Bogle Parts and Service Director

November 08, 2024

Service took too long to complete. It was for an oil change, tire rotation, and fluid top off. Three hours is just too long for service. Wasn't very satisfied with that. More

by KIRBYDARLENE0@HMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Sue
Nov 11, 2024 -

Palm Chevrolet responded

Thank you for your feedback. I understand your concern about the service time for your oil change, tire rotation, and fluid top-off. At Palm Chevrolet, we aim to provide timely and efficient service, while ensuring quality output. If you have further concerns or would like to discuss your experience, please feel free to reach out to us. We value your input and are here to help. Sincerely, Wayne Bogle Parts and Service Director

November 08, 2024

Excellent timely service provided the service department and the advisor were very knowledgeable and repairs were completed in a timely manner More

by MATTHEW.BUBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franchesca Osorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mullener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Niebuhr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Amey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our service department and the knowledge of our advisors at Palm Chevrolet. It's great to hear that your repairs were completed promptly. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

November 07, 2024

Nearby,where I purchased the vehicle, and where I expected them to give good service. More

by vetaylor1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Daniels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig .?
Nov 08, 2024 -

Palm Chevrolet responded

Thank you for your feedback! We appreciate you choosing Palm Chevrolet for your vehicle purchase. We're committed to providing excellent service, and your insights help us improve. If you have any specific concerns, please reach out to us directly. We look forward to serving you again! Best, The Palm Chevrolet Team

November 07, 2024

Dealership was clean and very friendly staff. Brandon was exceptional as he was thorough and helped us out on putting together a deal. More

by dlaban2000
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Nov 08, 2024 -

Palm Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Palm Chevrolet and that Brandon was able to assist you thoroughly in putting together a deal. We strive to maintain a clean and welcoming environment for our customers, and your feedback truly means a lot to us. We look forward to seeing you again soon! Best, The Palm Chevrolet Team

November 07, 2024

Neil Mackey was wonderful. My first time buying a car and he was patient, kind, and absolutely the nicest guy! He made the process so easy and fun. I will always recommend him. More

by Donna
Recommend Dealer
Yes
Employees Worked With
Jason Sanabria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Mackey
Nov 08, 2024 -

Palm Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Neil and our team at Palm Chevrolet. It's great to know that we could make your first car-buying experience easy and enjoyable. We truly appreciate your recommendations and look forward to assisting you again in the future. Enjoy your new vehicle! Best, The Palm Chevrolet Team

November 06, 2024

I was really happy with guidance about various things that could be done in order to optimize my car's performance. It is now running MUCH better. Thank you. More

by WINDELTAINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan DeGroot
Nov 08, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you’re happy with the guidance you received to optimize your car's performance and that it's running much better now. At Palm Chevrolet, we always strive to provide our customers with the best support. We appreciate your feedback and look forward to serving you again in the future! Best, The Palm Chevrolet Team

November 06, 2024

Scott was a pleasure to work with as always. We wait for Scott to be available each time just for this reason. Quite an asset. More

by THERESA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We truly appreciate your loyalty to Palm Chevrolet and your continued trust in Scott. It's great to hear that he consistently provides you with an outstanding experience. We look forward to your next visit! Best, The Palm Chevrolet Team

November 05, 2024

Chris was a great salesman. He didn’t get ruffled with all my questions! Palm was honest and up front! More

by michaelshean55
Recommend Dealer
Yes
Employees Worked With
Chris Drewry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Palm Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Chris at Palm Chevrolet. His dedication to addressing all your questions is truly commendable, and we're glad you appreciated our honesty. We look forward to seeing you again for your future automotive needs! Best, The Palm Chevrolet Team

November 04, 2024

Need better communication. Friendly helpful when u do get a hold but upper management could do better to help client when they had vehicle for 4 months. More

by VTORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know names that's the problem never reached out to help
Nov 06, 2024 -

Palm Chevrolet responded

Thank you for your feedback. We understand the importance of effective communication, and we appreciate your insights regarding your experience with Palm Chevrolet. Your situation is important to us, and we want to address your concerns. Please feel free to reach out to me directly, and we will work to ensure a better outcome for you. Sincerely, Wayne Bogle Parts and Service Director

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