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Palm Chevrolet - Service Center

Ocala, FL

4.3
471 Reviews

471 Reviews of Palm Chevrolet - Service Center

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September 02, 2024

Bobby Sue Murphy was outstanding to deal with and was most helpful, prior to this visit I was unhappy with your service department. More

by posteraro43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Sue Murphy
Sep 04, 2024 -

Palm Chevrolet responded

Thank you for your feedback! I'm thrilled to hear that Bobby provided you with outstanding service. While I understand your past experience with our service department wasn't satisfactory, I appreciate your patience and hope to keep improving. I look forward to assisting you again at Palm Chevrolet! Sincerely, Wayne Bogle Parts and Service Director

September 02, 2024

I came in for my first service for the 2021 Equinox. Everything went well and Scott got me back on the road in an hour and a half. All is working good. More

by HAYLOSTACHOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience! I'm glad to hear that your first service for your 2021 Equinox went well and that Scott was able to get you back on the road quickly. I appreciate your feedback and hope to see you again at Palm Chevrolet for any future needs! Sincerely, Wayne Bogle Parts and Service Director

September 01, 2024

Have heard nothing but wonderful comments about the service center at Palm Chevrolet in Ocala. More

by golfelaine
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Stefani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sanabria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
John C. Zurakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Palm Chevrolet responded

Thank you for your kind words about the service center at Palm Chevrolet! I'm thrilled to hear such positive feedback. Our team works hard to provide excellent service, and it's always rewarding to know our efforts are appreciated. I look forward to seeing you soon! Sincerely, Wayne Bogle Parts and Service Director

August 31, 2024

It shoul not take 2 1/2 hours for oil change with a appointment. Everything I come in for a oil change it is at least 2 hours More

by 4MARKSSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for your feedback. I understand that a 2 1/2 hour wait for an oil change at Palm Chevrolet, especially with an appointment, is not ideal. Your experience is important to us, and I appreciate you bringing this to my attention. Please feel free to reach out directly if you'd like to discuss this further. We strive to improve our services and your insight helps us do just that. Sincerely, Wayne Bogle Parts and Service Director

August 31, 2024

I was there for a simple oil change with an 8 o’clock appointment at 10:30 i went to the service advisor to ask how much longer as i needed to leave at 11 . I think they forgot about me because i shortly More

by wrmcc153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Palm Chevrolet responded

Thank you, Ward, for sharing your experience with us. I understand how frustrating it can be to wait longer than expected, especially when you have other commitments. We appreciate your feedback and are glad to hear that your oil change was comped. Please feel free to reach out to me directly if you would like to discuss your experience further or if there’s anything I can do to improve our service at Palm Chevrolet. We value your time and hope to serve you better in the future. Sincerely, Wayne Bogle Parts and Service Director

August 31, 2024

Fantastic people such great service . I could not be happier. Will recommend to my friends and family More

by dber1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Palm Chevrolet responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a great experience with us at Palm Chevrolet. I appreciate your recommendation to friends and family and look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 31, 2024

I have always had great service at Palm Chevrolet. The parts dept.is no exception! More

by rickm69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for your wonderful feedback! I'm thrilled to hear that you've consistently had great service at Palm Chevrolet, including from our parts department. I appreciate your support and look forward to serving you again soon! Sincerely, Wayne Bogle Parts and Service Director

August 31, 2024

Craig was and always is wonderful to work with. He explains everything in detail, goes above and beyond, and gets us in and out as soon as possible. More

by RNEE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that Craig provided you with such excellent support during your visit to Palm Chevrolet. I always strive to go above and beyond for our customers, and it's great to know that Craig made your experience smooth and efficient. I look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

August 30, 2024

dealership was clean, service dept. was helpful, pleasant but the service department was not very detailed oriented. They left my message - life time oil needs changed and I just finis More

by breech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback about our clean dealership and helpful service department, but we understand your concerns regarding the attention to detail. It's important to us that all aspects of your service are completed thoroughly. Please reach out to us directly so we can address your concerns and work towards a resolution. Sincerely, Wayne Bogle Parts and Service Director

August 30, 2024

To start with the appointment was setup on the wrong day even though they were told there was a doctors appointment that day. They scheduled it a week later and were very fast but talked with another custo More

by macs_tax
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience. We understand your concerns about the appointment scheduling and the lack of communication. At Palm Chevrolet, we strive to provide excellent service. Please contact us directly so we can address these issues and ensure a better experience next time. Sincerely, Wayne Bogle Parts and Service Director

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