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Palm Chevrolet - Service Center

Ocala, FL

4.4
604 Reviews

604 Reviews of Palm Chevrolet - Service Center

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May 13, 2024

Willing to work for me to get an approval with the bank and a good deal More

by DANNYAUTODETAILING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Lindsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Palm Chevrolet responded

Thank you for choosing Palm Chevrolet! We are thrilled to have been able to assist you in getting approved with the bank and securing a great deal. We pride ourselves on providing exceptional service and ensuring our customers drive away satisfied. We appreciate your business and look forward to serving you again in the future. Drive safely! Best, The Palm Chevrolet Team

May 12, 2024

It took too long for an oil change tire rotation. Two hours. For my appointment. Much too long to expect to be there. One would be plenty. More

by BARBARASCALES58
Recommend Dealer
Yes
Employees Worked With
Bobby Sue n training
May 14, 2024 -

Palm Chevrolet responded

Thank you for your feedback. I strive to provide efficient service and will review our processes to ensure a more timely experience for our customers in the future. Your input is valuable, and I appreciate you bringing this to my attention. Please feel free to reach out if you'd like to discuss this further. Sincerely, Wayne Bogle Parts and Service Director

May 12, 2024

I already said what I needed to say. Don't think much else need to be added. More

by Pedro Arevalo
Recommend Dealer
Yes
Employees Worked With
The. New girl working with the Service Dpt
May 14, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience, Pedro. We appreciate the feedback and look forward to seeing you again at Palm Chevrolet. Best, The Palm Chevrolet Team

May 10, 2024

The dealership is nice but the professionalism and the common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look More

by ABEVASQUEZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Calcaterra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Grey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mahurley Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franchesca Osorio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Palm Chevrolet responded

I appreciate you taking the time to share your feedback with us. This is definitely not the standard of customer service I aim to provide at Palm Chevrolet. Please reach out to me directly so I can address your concerns and work towards making improvements. Your satisfaction is important to me, and I value the opportunity to better serve you in the future. Sincerely, Wayne Bogle Parts and Service Director

May 10, 2024

Dropped my truck off on a Monday (0700 hrs), took till Wednesday to hear back, was told it needed parts, parts weren't available. I asked about possible financing, I didn't use the link after all, then I More

by abn82tmcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Palm Chevrolet responded

I understand your frustration with the delays and miscommunication during your service visit. I strive for efficiency and clear communication, so your concerns are taken seriously. Please contact me directly to discuss this further. I aim for the highest standards and hope to have the opportunity to make things right. Thank you for bringing this to my attention. Sincerely, Wayne Bogle Parts and Service Director

May 10, 2024

Jonathan Detroot! Always responsive and thorough zero negative. However customer accommodation not as good as once was. Good coffee and donuts. Other dealerships far More

by William.sherer39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Degroot
May 13, 2024 -

Palm Chevrolet responded

Thank you for your 5-star rating, William! I appreciate your feedback and I am glad to hear that Jonathan provided you with excellent service. I will take your comments about customer accommodation into account as I aim to prioritize your comfort during your visits. Sincerely, Wayne Bogle Parts and Service Director

May 09, 2024

Bryan was wonderful! The service was fast and the work seems good. GM needs to extend service warranty on a manufacturing defect you have recognized as such for 2019 More

by JDELLIBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 10, 2024 -

Palm Chevrolet responded

Thank you, Bryan, for your kind words! I'm thrilled to hear that you had a great experience with us and that the service was fast. I appreciate your feedback on the warranty issue for the 2020 Traverse. Thank you for choosing Palm Chevrolet! Sincerely, Wayne Bogle Parts and Service Director

May 09, 2024

Everyone I spoke to at Palm Chevy was absolutely top notch. I've recommended Palm Chevy's service department and Body Shop to several folks already. More

by glynn.h.marsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy and Robert in the Body Shop were awesome
May 10, 2024 -

Palm Chevrolet responded

Thank you, Glynn, for your kind words about our service department and Body Shop at Palm Chevrolet. I truly appreciate your recommendation and I am glad to hear that you had a positive experience with our team. If you or anyone you know ever needs assistance in the future, please feel free to reach out. I look forward to welcoming you back! Sincerely, Wayne Bogle Parts and Service Director

May 09, 2024

#1 truck dealer in the city of Ocala. Employees very cordial with Customer Service present More

by ocaintl
Recommend Dealer
Yes
Employees Worked With
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Stefani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sven Reiter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John C. Zurakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Palm Chevrolet responded

Thank you so much, we appreciate the kind words and look forward to helping you with any future vehicle needs!

May 09, 2024

Quick and clean service of our vehicle. Dropped off on Sunday night and oil change was complete by 9:30 Monday morning. More

by EHERSH101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Palm Chevrolet responded

Thank you for choosing Palm Chevrolet for your vehicle service. I am delighted to hear that you were satisfied with the quick and efficient oil change process. Your time is valuable to me, and I appreciate your feedback. I look forward to serving you again in the future. Sincerely, Wayne Bogle Parts and Service Director

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