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473 Reviews of Palm Chevrolet - Service Center
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January 30, 2018
Friendly and helpful staff Truck was repaired quickly. I was given a loaner vehicle in order to get to work which was very important to me. Staff is very helpful. Truck was repaired quickly. I was given a loaner vehicle in order to get to work which was very important to me. Staff is very helpful. More
by Jeanette Mitchell
Employees Worked With
Jerry Wilson
January 28, 2018
STANLEY MARKIEWICZ STANLEY WAS VERY COURTEOUS, FRIENDLY, KNOWLEDGEABLE ABOUT ALL THE FEATURES OF THE EQUINOX LT AND GOT ME A VERY GOOD DEAL ON MY TRADE IN, AND THE PRICE STANLEY WAS VERY COURTEOUS, FRIENDLY, KNOWLEDGEABLE ABOUT ALL THE FEATURES OF THE EQUINOX LT AND GOT ME A VERY GOOD DEAL ON MY TRADE IN, AND THE PRICE I PAID FOR THE VEHICLE. HE HAS EXCELLENT FOLLOW-UP AFTER THE SALE ALSO. HE MADE THE NEW 2018 CAR AFFORDABLE. HE HAS OUTSTANDING CUSTOMER SERVICE SKILLS. I WILL RECOMMEND HIM TO ANY OF MY FIRENDS WHO ARE IN THE MARKET FOR A CAR. More
by angela
Employees Worked With
STANLEY MARKIEWICZ
January 28, 2018
service Initially Jasmine notified that they were unable to find the issue with my camaro but asked me if I would be able to ride with the mechanic?? I was ve Initially Jasmine notified that they were unable to find the issue with my camaro but asked me if I would be able to ride with the mechanic?? I was very pleasantly surprised.....when the mechanic road with me, he was able to diagnose the problem right away. I don't remember the mechanics name but I hope he sees this because he was wonderful. On our short drive he explained the issues I was experiencing with my car and explained what was going to happen. And made the whole process a lot easier to understand. And the shuttle driver was wonderful as well, offering to go out of his was to help me and pick me back up. More
by donna hickman
Employees Worked With
Jasmine Arias
January 27, 2018
Onstar "Star" Chris Drewry, assigned to discuss OnStar issues with us. He was patient, kind, knowledgeable. Fixed problem...and, did not make me feel like an idi Chris Drewry, assigned to discuss OnStar issues with us. He was patient, kind, knowledgeable. Fixed problem...and, did not make me feel like an idiot! More
by kazoocarole
January 18, 2018
THE WORST CUSTOMER SERVICE EVER!!! I BOUGHT A BRAND NEW OFF THE LOT SUBURBAN FROM PALM. FIRST FREE OIL CHANGE WITH AN APT WAS TOLD IT WOULD BE AT LEAST A 3 HOUR WAIT FOR OIL CHANGE AFTE I BOUGHT A BRAND NEW OFF THE LOT SUBURBAN FROM PALM. FIRST FREE OIL CHANGE WITH AN APT WAS TOLD IT WOULD BE AT LEAST A 3 HOUR WAIT FOR OIL CHANGE AFTER WAITING AN HOUR TO BE CHECKED IN. ASKED IF THE SHUTTLE COULD DROP MYSELF WITH MY 3 CHILDREN OFF AT TARGET, WAS TOLD NO. THEY DONT OFFER THAT ON A SATURDAY?!? TODAY MY KEY FOB IS NOT WORKING, THIS DEALER TOLD ME AT ANYTIME WHILE UNDER WARRANTY I COULD GET A NEW FOB,( BY DOMINICK) WHEN CALLING TODAY, FELICIA TELLS ME I HAVE TO WAIT AND A TECH MUST INSPECT MY KEY FOB BEFORE WARRANTY. TODAY THEY ARE SO BUSY IT COULD BE A FEW HOURS OF WAITING,,, THIS DEALER DIDN'T WAIT HOURS TO CLEAR MY CHECK WHEN I BOUGHT THIS 75,000.00 THOUSAND DOLLAR VEHICLE. NONE OF THE SERVICE WRITERS ARE POLITE TO CUSTOMERS, SEEMS AS IF THEY ARE ONLY THERE FOR A PAYCHECK!! THIS IS THE WORST CUSTOMER SERVICE IN OCALA... THIS IS WHY I WILL NOT BRING MY VEHICLE THERE FOR ANY REASON!!! PALM CHEVY SERVICE DEPT SUCKS!!!!!!!!! More
by CHRISTY
Employees Worked With
FELICIA
January 15, 2018
Truck Stolen and Dealership didn't care My dad has bought two brand new trucks from Palm within the last 5 years. Service department is the worst I have ever heard of. One time my dad br My dad has bought two brand new trucks from Palm within the last 5 years. Service department is the worst I have ever heard of. One time my dad brought his truck in for service and picked it up. Next day he sees hes missing some lug nuts. He checks them and they put his wheels back on HAND TIGHT! Brings the truck back in and the service department blows it off but did put new lug nuts on. They were also nice enough to leave Black grease hand prints all over the inside of the cab. My Dad brought in his truck for a recall, leaves it on a Friday and on Monday gets a call is truck had been stolen. Palm claims they have video and everything. Once the police show up and my dad they then claim they don't have video. But this gets better! First they tell my dad they don't even know WHAT DAY IT WAS STOLEN!! Plus they left my dads truck UNLOCKED WITH THE KEYS IN IT! The truck was left in their care and supervision and in their "secure lot". After all that they tell my dad its "Its not their problem, they don't have their own insurance, and that he will have to go through his insurance". The truck was found days later with everything cleaned out of it, papers, batteries, hundreds of dollars of tools, floor mats, my dads buck knife he was given as a kid, and his recently passed mothers key ring. At least left the strongest smell of smoke I have ever smelled. Still the dealership says its not their problem. Finally they offer to give him floor mats and a small check to cover some of the tools. Its been over a month and still no check or floor mats. Do not go here! Unless you want a wheel to fall off or your truck stolen. More
by Clayton.mccullough92
November 27, 2017
Above and Beyond I have been dealing with your dealership for many years and have bought several vehicles to include 2 Tahoes, 1 Corvette, 1 HHR, and just recently a 2 I have been dealing with your dealership for many years and have bought several vehicles to include 2 Tahoes, 1 Corvette, 1 HHR, and just recently a 2018 Traverse Premier. Paul Geisen has always been my service advisor until he was promoted to Service Manager. On Monday, November 27th, I ran over a pot hole next to the Panera Bread parking lot which blew my left front tire on my Cadillac XTS. I was stranded with the tire completely ruined and no spare available. I walked directly across Highway 200 to the Tire Kingdom, approximately 100 yards from my car to see if they could replace the tire. They indicated they could only replace the tire if I had my car towed across the street or took the wheel and tire off myself and brought it to their store. I then walked over to your dealership and saw Paul in the service department. I explained my situation to him and before even asking for help he volunteered to drive next door to Panera Bread with a jack and remove the wheel and replace the tire. Approximately 40 minutes later I was back on the road. Though through the years I have only dealt with Paul on automotive service issues, he went out of his way to make me feel more like his friend than a customer. Its employees like him that make me feel good about buying vehicles from your dealership. You can trust I will continue to buy and service my vehicles at your dealership as long as you have people like Paul on your staff. More
by J.J.
Employees Worked With
Paul Geisen
February 24, 2017
Wasn't impressed Not impressed with the lack of concern for getting my vehicle back to me in a timely manner. My vehicle sat for 5 days before ever being touched. Gave Not impressed with the lack of concern for getting my vehicle back to me in a timely manner. My vehicle sat for 5 days before ever being touched. Gave it back after 14 days , had to return in within 24hrs. (forgot to tighten transmission mount) Don't bother leaving messages they don't like to return calls. More
by Brodi
Employees Worked With
Johnny Gilbert, Paul Geisen
December 29, 2016
Terrible service Very disrespectful, makes fun of customers, I had to call the service manager who was kind and asked Isaac to stop talking to me like that but is inc Very disrespectful, makes fun of customers, I had to call the service manager who was kind and asked Isaac to stop talking to me like that but is incredible that the company allow that. More
by Marijo123
Employees Worked With
Isaac Velazquez
November 29, 2016
lure you in w/ low prices and then slap you absurd prices these guys are liars. they lure you in with reasonable prices, and then slap you with a ridiculous price. I needed injector recalibration on my 2007 s these guys are liars. they lure you in with reasonable prices, and then slap you with a ridiculous price. I needed injector recalibration on my 2007 silverado 3500 classic truck with the lbz motor after i replaced my injectors and i needed a turbo relearn procedure done as well. the first service guy complete ignored me and never returned my call. the next guy who i have delt with twice- first quoted me $267. then he said that if i had all of the injector codes written down and only needed to input the numbers into my ecm then it was only 1 hour shop charge plus tax for a total of $142 and change. so i asked him to get me an exact quote and then came back to tell me $399.87 with "supply fees"... what supply fees? are your master scanners now disposable? then he tells me that its a fee that needs to be added. this is my 3rd bad experience with this dealership... my first 2 experiences were back to back with getting the same truck aligned- a whole other story that i wont write about.... If anyone needs diesel services, take your truck to the competition. More
by audiomike88
Employees Worked With
multiple
