Palm Chevrolet - Service Center

Excellent customer service skills. Scott went out of his way to take care of my issue. I was extremely impressed with his attitude. Scott went out of his way to take care of my issue. I was extremely impressed with his attitude. More

Scott is the person I go see every time I’m there. He’s so kind and so polite just a wonderful gentleman and great customer service. Thanks and a shout out to Scott and Palm Chevrolet. He’s so kind and so polite just a wonderful gentleman and great customer service. Thanks and a shout out to Scott and Palm Chevrolet. More

I'm pleased with my Prepaid Oil Change and tire rotation Service. Eventhough I had an appointment for service it took a little while Service. Eventhough I had an appointment for service it took a little while More

Service was good. Waiting was not bad. People were friendly, courteous and professional. Overall experience was good Waiting was not bad. People were friendly, courteous and professional. Overall experience was good More

1st time to visit this dealer for service since moving to Ocala. All good, I'll be back. Ocala. All good, I'll be back. More

Scott is fantastic and has been such a great help. He gave me the assistance I needed right away. I am a very happy customer. Thank you Scott! He gave me the assistance I needed right away. I am a very happy customer. Thank you Scott! More

Alan Grubbs always does a good job. He is very thorough and has always been very honest with me. He has always done what I have asked. Thank you. He is very thorough and has always been very honest with me. He has always done what I have asked. Thank you. More

Franchesca Osorio is the best service rep Honor, integrity and efficient. Won’t see anyone else integrity and efficient. Won’t see anyone else More

The waiting room was very clean and comfortable. Employees were very professional and polite. Kept me updated on my service needs. Employees were very professional and polite. Kept me updated on my service needs. More

This was my first and last experience with the service department. I initially scheduled an appointment online for a Saturday drop-off in June. Two days later, I received a text message canceling the appo department. I initially scheduled an appointment online for a Saturday drop-off in June. Two days later, I received a text message canceling the appointment due to the need for a weekday visit and was instructed to contact a service advisor named Bobbie Sue Murphy. Despite calling daily for 3-4 days and leaving several voicemails, I never received a return call. After waiting a few weeks, I finally managed to connect with Bobbie Sue through the main service line and scheduled my appointment. Upon arrival, a courteous gentleman greeted me and escorted me inside to wait for Bobbie Sue. However, it took over 30 minutes just to get checked in. Bobbie Sue appeared to be having a bad day, and her lackluster attitude was noticeable. Once she checked me in, she promised to call later that afternoon with an update. Instead, I received a call two days later with an estimate for the repairs. When I had questions about the necessity of certain repairs, Bobbie Sue could not provide clear answers, and her attitude remained unhelpful. I ended up leaving without any repairs, except for a windshield wiper motor replacement related to a recall—though I had already replaced it a year before. I had not requested this repair. More