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Palm Chevrolet - Service Center

Ocala, FL

4.4
578 Reviews

578 Reviews of Palm Chevrolet - Service Center

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December 09, 2024

I understand that they are busy, but an oil and lube service should not take two hours and forty minutes. Unless I can be assured that they are going to improve (this is the second time it has happened) More

by PILOTBENNO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Amey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected for an oil and lube service, especially since this has happened before. Your feedback is valuable, and I assure you that we are committed to improving our service times at Palm Chevrolet. If you'd like to discuss this further, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Wayne Bogle Parts and Service Director

December 08, 2024

We had a 1:20 PM appointment for an Oil and Filter Change and Tire Rotation (first service on this vehicle). We were all checked in by 1:10 PM. Our vehicle did not even enter the service bay until 2:25 PM. M More

by ferrarom
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected for service. I appreciate your feedback, as it helps us to improve our processes at Palm Chevrolet. Please feel free to reach out to me directly if you would like to discuss your visit further. I value your input and hope to work toward a better experience in the future. Sincerely, Wayne Bogle Parts and Service Director

December 07, 2024

Scott and George were great and the air bag recall was done in a timely manor. More

by aradinew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that Scott and George provided you with great service and that we were able to address the airbag recall promptly. Your satisfaction is our priority at Palm Chevrolet, and we appreciate your feedback. We look forward to serving you again in the future! Best, The Palm Chevrolet Team

December 06, 2024

Jared is A Rockstar. absolutely the Best Car Salesman I have ever had the honor working with just an All around great person Thank You Jared for all you do and have done f More

by gatorgirly83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Lindsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Palm Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Jared at Palm Chevrolet. He truly is a gem, and we’re glad he could assist you and your family in finding the perfect vehicle. We appreciate your feedback and look forward to welcoming you back for your next visit! Best, The Palm Chevrolet Team

December 05, 2024

Great service yet again! !! So glad we decided to buy our truck at palm Chevy. Levy was so great, helpful and real! Loved the experience. More

by bridgnol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levy Johnson
Dec 06, 2024 -

Palm Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at Palm Chevrolet, and we're especially glad that Levy was able to help you with your truck purchase. Your satisfaction means a lot to us. We look forward to assisting you again in the future! Best, The Palm Chevrolet Team

December 05, 2024

Very clean. Everyone was friendly and helpful. Service department did a great job repairing my Corvette. More

by jfhaner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchesca Osorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our service department and that your Corvette was repaired to your satisfaction. At Palm Chevrolet, we pride ourselves on providing friendly and helpful service. I look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

December 05, 2024

Your service department employees are great to work with. I do miss Michael Amey, but John Degroot is great as well. The communication with you company's new phone service and how calls are handle are te More

by cray6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchesca Osorio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Amey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Palm Chevrolet responded

Thank you for your feedback regarding your experience at Palm Chevrolet. We appreciate your kind words about our service department and employees like John. I understand your concerns about our new phone service and the difficulties you’ve faced with communication. Your input is valuable, and I encourage you to reach out to me directly so we can address these issues and improve our service. We are committed to providing a better experience for all our customers. Thank you again for sharing your thoughts with us! Sincerely, Wayne Bogle Parts and Service Director

December 04, 2024

I HAVE ALWAYS HAD SUPERIOR TREATMENT AT PALM CHEV. AS A PREVIOUS BUSINESS OWNER, I HAVE ALWAYS VALUED GREAT CUSTOMER SERVICE. PALM CHEV NEVER DISAPPOINTS. More

by LYNDANELSON2000
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
CRAIG, AT SERVICE CHECK IN DESK.
Dec 04, 2024 -

Palm Chevrolet responded

Thank you so much for your fantastic review! I'm thrilled to hear that you've consistently received superior treatment at Palm Chevrolet. Your appreciation for great customer service truly resonates with us, and I'm glad to know we’ve met your expectations. I look forward to welcoming you back soon! Sincerely, Wayne Bogle Parts and Service Director

December 04, 2024

Realmente encuentras un buen asesor de ventas lo que muy diferente a solamente un vendedor More

by ereyeszamora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Salgado
Dec 04, 2024 -

Palm Chevrolet responded

¡Gracias por tu comentario! Nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo en Palm Chevrolet. Nos esforzamos por ofrecer un servicio excepcional y nos complace escuchar que nuestro asesor de ventas hizo una gran diferencia. Esperamos verte de nuevo pronto. ¡No dudes en compartir tu experiencia con otros! Best, The Palm Chevrolet Team

December 04, 2024

Friendly service writer named Gage made it relaxing and fun. I felt comfortable and it was well organized. More

by bobbyonthehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
Dec 05, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that Gage provided you with friendly and fun service at Palm Chevrolet. Our team strives to create a relaxing and organized experience for all our customers. I appreciate your feedback and look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

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