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Palm Chevrolet - Service Center

Ocala, FL

4.4
599 Reviews

599 Reviews of Palm Chevrolet - Service Center

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September 05, 2024

Excellent professional service. Best price in town. Satisfaction guaranteed. The only place I'll rely on. More

by None
Recommend Dealer
Yes
Employees Worked With
Collision Dept.
Sep 05, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! I truly appreciate your kind words about the excellent service and competitive pricing at Palm Chevrolet. It means a lot to me to know we’ve earned your trust as your go-to dealership. I look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

September 04, 2024

3 hours for a scheduled oil change is not what I paid a service fee for. I can do it in 15 mins at home. About to cancel this part. Waste half my wife’s morning that she took off from work to get this done More

by t.t.t.handymanservices
Recommend Dealer
No
Sep 05, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand your frustration regarding the wait time for your scheduled oil change, and I appreciate your feedback. I strive to provide efficient service at Palm Chevrolet and would like to address your concerns directly. Please feel free to reach out to me so I can find a resolution that meets your needs. Thank you for your understanding. Sincerely, Wayne Bogle Parts and Service Director

September 04, 2024

Sales Department not very helpful. Salesman very good. Service Department OK. Body shop terrible. Overall less than satisfactory. Only shining light my individual sales person. More

by floridaweg2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sven Reiter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Palm Chevrolet responded

Thank you for your feedback. We appreciate your feedback about your experience at Palm Chevrolet. It's great to hear that your sales person made a positive impression, though we are disappointed to learn that other areas did not meet your expectations. Your comments about the service and body shop will be taken into consideration as we strive to improve. If you would like to discuss your experience further, please feel free to reach out to us directly. Best, The Palm Chevrolet Team

September 04, 2024

My new battery was replacing my other new battery. On the way home I heard a noise. After investigating the sound I found a metal bracket with 2 bolts sitting next to my windshield wiper. Then when More

by leslioc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 05, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the battery replacement and the issues you encountered afterward. At Palm Chevrolet, I strive to maintain high standards in our service, and I appreciate your feedback. Please reach out to me directly so I can address your situation and ensure it is resolved to your satisfaction. Thank you for bringing this to my attention. Sincerely, Wayne Bogle Parts and Service Director

September 04, 2024

Although they would drive me home so I didn't have to wait there, they could not pick me up. Of course it was for a recall and then of course highly recommended I replace the wiper blades, which not onl More

by CAROLAHOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Sep 05, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience. I appreciate your feedback regarding the service you received at Palm Chevrolet. I understand your concerns about the pick-up service and the additional fees for the wiper blade installation. Your input is valuable to me, and I encourage you to reach out directly so I can address these issues and improve our services. Thank you for choosing Palm Chevrolet, and I hope to assist you better in the future. Sincerely, Wayne Bogle Parts and Service Director

September 03, 2024

Professional and conscientious Scott wanted to be sure and make it right to assure my satisfaction. More

by pegsmun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Palm Chevrolet responded

Thank you for your kind words! I appreciate you taking the time to share your experience. At Palm Chevrolet, I strive to ensure our customers are satisfied, and it's great to hear that Scott was able to assist you. If you have any further questions or need assistance, feel free to reach out. I hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

September 02, 2024

I came in for my first service for the 2021 Equinox. Everything went well and Scott got me back on the road in an hour and a half. All is working good. More

by HAYLOSTACHOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience! I'm glad to hear that your first service for your 2021 Equinox went well and that Scott was able to get you back on the road quickly. I appreciate your feedback and hope to see you again at Palm Chevrolet for any future needs! Sincerely, Wayne Bogle Parts and Service Director

September 02, 2024

Muy bueno el trato y un servicio de calidad gracias se los recomiendo muchas bendiciones More

by javieral6869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Beauchamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franchesca Osorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Palm Chevrolet responded

¡Gracias! Agradecemos sinceramente sus amables palabras sobre el servicio en Palm Chevrolet. Nos alegra saber que estuvo satisfecho con su experiencia. Esperamos verlo nuevamente y, como siempre, agradecemos que recomiende nuestro negocio. ¡Muchas bendiciones para usted también! Sincerely, Wayne Bogle Parts and Service Director

September 02, 2024

Everyone was great. Gus, Mike, Brandon and their team deserve all the compliments they can get. More

by WES254
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sanabria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with Gus, Mike, Brandon, and the rest of the Palm Chevrolet team. Your kind words mean a lot to me! I look forward to assisting you again in the future. Enjoy your day! Sincerely, Wayne Bogle Parts and Service Director

September 02, 2024

Bobby Sue Murphy was outstanding to deal with and was most helpful, prior to this visit I was unhappy with your service department. More

by posteraro43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Sue Murphy
Sep 04, 2024 -

Palm Chevrolet responded

Thank you for your feedback! I'm thrilled to hear that Bobby provided you with outstanding service. While I understand your past experience with our service department wasn't satisfactory, I appreciate your patience and hope to keep improving. I look forward to assisting you again at Palm Chevrolet! Sincerely, Wayne Bogle Parts and Service Director

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