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Palm Chevrolet - Service Center

Ocala, FL

4.3
721 Reviews

721 Reviews of Palm Chevrolet - Service Center

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December 29, 2024

Poor follow up, poor communication. I dropped my car off for diagnostic work on a Tuesday, was told i couldnt have a loaner vehicle. Was not able to pick up ubtil the following monday. More

by MeganB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Palm Chevrolet responded

Megan, thank you for reaching out to us. Your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us. Sincerely, Wayne Bogle Parts and Service Director

December 28, 2024

Service was done well and I was kept well informed during my service. This was my first ever service for Chevrolet and a good experience. More

by Bryan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Palm Chevrolet responded

Thank you for your kind words, Bryan! We're thrilled to hear that you had a great experience during your first service at Palm Chevrolet. Keeping our customers informed is a top priority for us, and we're glad we could provide that for you. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 27, 2024

Will be back in two years. David was a great salesperson. I even had my neighbor buy from your location. I was told that I would receive $100.00 for her buying a vehicle from y More

by DBRADY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Sungahid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Palm Chevrolet responded

Thank you for your review, Don! We're thrilled to hear that you had a great experience with David and that your neighbor chose to buy a vehicle from Palm Chevrolet. Regarding the referral bonus, please feel free to contact us directly at the dealership. We want to ensure you receive the rewards you’re due. We look forward to seeing you again in two years! Best, The Palm Chevrolet Team

December 24, 2024

The new text message answering service system you have is terrible. Not being able to talk with the service center is not only impersonal for a business that using vehicles as their office taking many hours More

by cray6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Amey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John DeGroot
Dec 26, 2024 -

Palm Chevrolet responded

Thank you for your feedback. I understand your concerns regarding our new text message answering service and appreciate you taking the time to share your experience. At Palm Chevrolet, we are continually striving to improve our communication and service. If you would like to discuss this further, please feel free to reach out to us directly. Your insights are important to us, and we aim to provide a more personal and efficient service. Sincerely, Wayne Bogle Parts and Service Director

December 23, 2024

Palm Chevrolet, thank you so much, and especially a HUGE shout out to Bobby Sue. Her dedication to customer service and going back and forth with the warranty company to get my transmission replaced, saved More

by NiteWolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobbisue Murphy
Dec 25, 2024 -

Palm Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Bobby Sue at Palm Chevrolet. It's great to know that her dedication made such a significant difference for you during the holidays. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new transmission and have a fantastic day! Best, The Palm Chevrolet Team

December 23, 2024

Service department needs major improvements . Shows a lot that it’s quantity and not quality.. More

by MICHEALOSBOURNE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Palm Chevrolet responded

Thank you for your feedback. I am disappointed to hear your concerns regarding the service department at Palm Chevrolet. Our goal is to provide exceptional service to our customers, and I appreciate you bringing this to my attention. If you have specific suggestions or would like to discuss your experience further, please feel free to reach out to us directly. We value your input and strive to improve continuously. Sincerely, Wayne Bogle Parts and Service Director

December 21, 2024

Jim Briscoe was very helpful when I was looking for a new vehicle. He took a lot of time helping me find the vehicle with the options I was looking for. I highly recommend Palm Chevrolet. More

by plosgood0901
Recommend Dealer
Yes
Employees Worked With
Jim Briscoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Palm Chevrolet responded

Thank you for your kind words! We're thrilled to hear that Jim Briscoe was able to assist you in finding the perfect vehicle with the options you wanted. Your recommendation means a lot to us at Palm Chevrolet. We look forward to welcoming you back for your next visit! Best, The Palm Chevrolet Team

December 20, 2024

Angel went above and beyond what I ever expected any sales rep to accomplish he went out of his way and made my purchase experience, not only memorable, but exciting and very accommodating.. More

by seeknumber1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Angel Beauchamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Palm Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that Angel made your purchase experience at Palm Chevrolet memorable and exciting. We strive to provide exceptional service, and it sounds like he truly went above and beyond. We look forward to assisting you again in the future! Best, The Palm Chevrolet Team

December 19, 2024

My service advisor Jon is the best. Explains everything that keeps my truck within my expectations. More

by RNISEWONGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Dec 21, 2024 -

Palm Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that Jon has been able to meet your expectations and provide you with clear explanations regarding your truck's service. At Palm Chevrolet, we strive for excellent customer service, and we appreciate your recognition of Jon's efforts. We look forward to seeing you again for your next service! Sincerely, Wayne Bogle Parts and Service Director

December 18, 2024

From making the appointment to paying for service, everything went smoothly and everybody was professional. Would definitely go back for all our maintenance. More

by hollidaylee1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Ball
Dec 21, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that your experience at Palm Chevrolet was smooth and professional from start to finish. We appreciate your trust in us for your maintenance needs and look forward to welcoming you back next time! Sincerely, Wayne Bogle Parts and Service Director

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