Palm Chevrolet - Service Center

Another GREAT experience with Palm Chevrolet! Scott and the service crew take care of all my concerns in a timely manner! Plenty of snacks and drinks available in the waiting room! Scott and the service crew take care of all my concerns in a timely manner! Plenty of snacks and drinks available in the waiting room! More

Great salesman great service. I love my Chevrolet Silverado only have one problem. I can’t drive it enough I love my Chevrolet Silverado only have one problem. I can’t drive it enough More

The Dealership did a great job and I'm glad the process to make an appointment was fast and easy. to make an appointment was fast and easy. More

Thank you for your attention, thank you for your services. Just one thing, I don't know if it will always be like this, but, despite having had an appointment for two months before, that day I was w services. Just one thing, I don't know if it will always be like this, but, despite having had an appointment for two months before, that day I was waiting for many hours for my car to be ready for a simple oil change and tire rotation. I would like the wait to be shorter because the customer's time is also valuable and they also have to go back to work or attend to personal matters. From then on, everything was fine. The hot teas were delicious, I think I drank 3 in the 3 hours I was there. More

friendly non stressful or pushy knowldgeable and eager to help will work to find the best deal possible great service to help will work to find the best deal possible great service More

I was greeted and welcomed very nicely. As soon as I stepped out my car. Salesman Brandon listen and understood what I wanted. He let me test drive. Made sure I was happy and satisfied wit As soon as I stepped out my car. Salesman Brandon listen and understood what I wanted. He let me test drive. Made sure I was happy and satisfied with the car and he helped me on getting my new ride the same day. :) More

Gus and David were excellent thru out the sales experience! This is the second car that I have purchased from Gus in the last year. experience! This is the second car that I have purchased from Gus in the last year. More

good job done right with polite employees. David in sales is the best!!! will be back David in sales is the best!!! will be back More

Experience was good, however nothing special - I have bought multiple new cars and it was a pretty standard transaction - I did not like that the loan rate was held to the very end and over 7% - I comple bought multiple new cars and it was a pretty standard transaction - I did not like that the loan rate was held to the very end and over 7% - I completely understand Chevrolet does not make the rates but please be more up front and honest on the rates - I asked multiple times and was told not to worry as my credit score was over 800 but did not like that it was held towards the end and that I was told to move my insurance over and everything to the new car first before we even got to the finance office where I was ready to walk out and reverse everything - YOUR SO LUCKY THAT I GOT LUCKY WITH AWESOME PARENTS!!! More

Went in for an oil change that is covered under my Service Plan. Going to take 1.5 hours, says my Service Writer. OK, will wait. He comes out after about about 40 minutes and states that a Helix inser Service Plan. Going to take 1.5 hours, says my Service Writer. OK, will wait. He comes out after about about 40 minutes and states that a Helix insert has come out of the oil plug treads and the previous location that changed the oil stripped out the plug. His solution is to replace the oil pan for a total of $1818.37. And he suggested that I call the location that performed that last oil change to see if they will cover the repair. Long story shorter, Palm Chevrolet was the last location. I ask what is going to happen next, he states that the repair will commence, and it will take 4 hours to complete. I leave to try and donate blood at One Blood. Get a text about 30 minutes later: car is ready. ??? I call, leave msg. He calls back, they "repaired my vehicle by putting a larger plug into the car, and the $34 dollars that it costs will be covered by the Dealer. Try to talk to the Service Manager, he is too busy to talk, but the message to me is that they will replace the Oil pan if I pay the cost of the parts ($351). The Service Writer is only the messenger, so this is NOT on him. But the Service Manager position (Ollie was filling in) did not respond appropriately to the situation that was caused by their technician apparently damaging car, did an unapproved repair by inserting a Helix, and then putting it on the owner to cover the cost of the parts to do the repair as it should have been done in the first place. I will be looking for another location to perform my oil changes, and this location will DAMAGE your vehicle and not tell you, then let you pay for the repair. More