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Palm Beach Auto Sales Outlet

West Palm Beach, FL

4.9
523 Reviews

2901 Okeechobee Blvd.

West Palm Beach, FL

33409

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523 Reviews of Palm Beach Auto Sales Outlet

July 24, 2020

Being new to FL and worried about COVID, this was the dealership that won me over. Our sales person, Jamie, is very personable, listens, knowledgeable, and accommodating. You can see that the staff fol More

by Dianne
Recommend Dealer
Yes
Employees Worked With
Jamie Seow
Aug 24, 2020 -

Palm Beach Auto Sales Outlet responded

Hi Dianne. Since March we have been taking the necessary precautions to make our staff and customers feel as safe as possible when buying their car, truck, van, or SUV. The car buying can be stressful at most dealerships, but not at Palm Beach Auto Sales Outlet. We put our customers first when it comes to their health and safety as well as vehicle pricing. Thank you for choosing Palm Beach Auto Sales Outlet and Jamie Seow as the place to buy your vehicles.

July 24, 2020

Jon was an absolute pleasure to work with. He was very respectful of my needs and he doesn’t go for the aggressive sales tactics. He made the whole process of financing a new vehicle a breeze and I was ab More

by Deven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Brown-Stepan
July 23, 2020

Don't trust Jamie Seow or Rafael Santome. 1500 miles out the door and needed new brakes. Was assured car went through a thorough inspection. More

by Rich
Recommend Dealer
No
Employees Worked With
Rafael Santome, Jamie Seow
Aug 20, 2020 -

Palm Beach Auto Sales Outlet responded

Hi Rich, I'm floored at such an acquisition. When your vehicle went through or inspection process, there were no safety issues reported and that included the brake system. Jamie even drove your vehicle up to Orlando as a convenience. There was no additional charge for that service. We did this purely from a customer service stand point. We do go above and beyond for our customers and you were no different.. We would rather spend our time getting the car to you so you didn't have spend your time driving to West Palm Beach (a 3 hour drive). Not once was Jamie concerned about the safety of your brakes. Future services and maintenance is always the customers responsibility. These services come sooner or later dependent upon the drivers habits, conditions, etc. According to the conversation had, your vehicle has over 3,000 additional miles from when you purchased it, not 1500 when your brakes were replaced. Please keep in mind, you save tens of thousands of dollars when buying a pre-owned vehicle vs. new. We all know when buying pre-owned you will need services completed sooner than that of a brand new car. I'm sorry you feel there was a breakdown of trust, but to defame our character based on your perception as well as without giving us an opportunity help you with the cost ahead of time, simply is not FAIR.

Aug 20, 2020 -

Rich responded

Floored? What a fake response. Tried calling and emailing you for months. No response. Save the xx. How could a car need brakes less than 3k miles from your "full inspection" This is the only response received and that's because others could see it. The fact you drove it here was nice but you were visiting family in Orlando area anyway. You offered to drive it here. Again I gave you an opportunity to make it right. YOU chose to ignore my calls and emails.

Aug 20, 2020 -

Palm Beach Auto Sales Outlet responded

Who ignored you emails and calls?

Aug 20, 2020 -

Rich responded

Same two I directed review. First Jamie then both him and Rafael. Calls and emails. 5/30, 6/22, and 7/22. Who is this? If it is Jamie or Rafael this isn't a surprise. My original inquiry was indeed 1500 miles from purchase. Car was hardly drove during quarantine.

Aug 20, 2020 -

Palm Beach Auto Sales Outlet responded

Rich, I'll be sending you an email - please respond back with an attached copy of your paid invoice. I can't make any promises, but i'll try and help reimburse to you, some of the cost. -Ryan

July 21, 2020

Developing a long term relationship. i would like to thank Angelo Sotomayor for his professionalism, people person skills and passion that captured my attention enough for me to reconside More

by Curbman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Santome, Angelo Sotomayor
Aug 23, 2020 -

Palm Beach Auto Sales Outlet responded

Thanks Curbman for your in-depth shared experience with Angelo. He always takes his time with the understanding that his customers come first. The idea is to sell a car today, but maintain a life long relationship. Please keep us mind with your next purchase. .

July 19, 2020

John was outstanding. On the Internet on your website you Stated that you help people with credit issues and I’ve had credit issues since COVID-19. I have $5000 down on the vehicle and I have been employed f More

by T
Recommend Dealer
No
Employees Worked With
Jon Brown-Stepan
Aug 20, 2020 -

Palm Beach Auto Sales Outlet responded

Hi "T", I'm sorry you feel our website is misleading. Any and all loans require are purchased by financial institutions. Based on a multitude of qualifiers is how we source approvals. Other qualifiers that go into an approval are income, debt to income, late payments, current payments, down payment, job history, collateral value, negative equity, and more. Just having one or two of those qualifiers, does not mean a bank feels comfortable lending you additional money. Yes, we are able to help 90+% of all clients that come our way, but unfortunately there are still some clients we may not be able to offer our services to. If you'd like to give it another try, please call Jon back at Palm Beach Auto Sales Outlet back 561-681-7518.

July 18, 2020

Micheal was super helpful and patient with us, overall it was a great buying experience! I would definitely recommend passing by and checking them out More

by Yanraul
Recommend Dealer
Yes
Employees Worked With
Rafael Santome, Michael Marx
Aug 23, 2020 -

Palm Beach Auto Sales Outlet responded

Michael proves to everyone again he knows how to help our customers! He has the patients of a saint and will almost always deliver. Thanks Yanraul for taking the time to share your experience.

July 11, 2020

We enjoyed working with Sales Agent Angelo Soromayor, which thankfully was quite persistent in finding my husband and I the right vehicle for a reasonable monthly payment, even though the downpayment was More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Sotomayor
June 29, 2020

We got a new Truck Our experience with this dealership was good. We called ahead to make sure they still had the car we were looking for, Michael Marx called us back and More

by rsiviam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Struble, Michael Marx
Jul 09, 2020 -

Palm Beach Auto Sales Outlet responded

Wow rsiviam thank you for such an in depth review! Michael Marx to the rescue again lol... He always leaves our customers with a memorable experience. We're really glad it all worked out (almost) as expected! I know, we really tried to get you as low as we possibly could, however there are so many deciding factors that come into a banks decision to lend money (identical to that of a home mortgage)... At the end of the day, we both definitely stepped up in multiple areas to help you get into the truck of your dreams!!! Thank you for the opportunity! We hope to see you again soon....

June 27, 2020

I purchased a 2002 Porsche online and had great service from Pattel Witter. I realized I was taking a chance purchasing it from another state but since it was a one owner, low mileage car I thought it was More

by Vicp110
Recommend Dealer
Yes
Employees Worked With
Pattel Witter
June 20, 2020

Angelo created an unforgettable cur buying experience that I am glad to have experienced. He is AMAZING!!! I urge you in order to experience a great car buying opportunity come down to Palm Beach Auto Sa More

by Smiles
Recommend Dealer
Yes
Employees Worked With
Angelo Sotomayor
Jun 22, 2020 -

Palm Beach Auto Sales Outlet responded

Thank you Smiles for taking the time o share your unforgettable experience. Angelo is a great addition to our Team as well as a vital catalyst in our continued road to success. Please remember the recommendations don't stop here. Whenever you hear of a friend, family member, or even a stranger in need of a Good Quality Pre-Owned Car, Truck, Van, SUV and more. Don't hesitate, let us know.

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