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Palisades Mazda - Service Center

Nyack, NY

4.4
148 Reviews
Call Service Center (845) 224-3660

148 Reviews of Palisades Mazda - Service Center

Sort by
November 21, 2023

Pathetic service and incompetent technicians, they never do the right job. On a previous service they ordered a wrong part and installed in my car. I had to wait almost a week to replace the front brake pad More

by nausalways10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Barry - Manager
Report | Print
November 15, 2023

The service was very good and fast. JJ is very helpful and thorough. I’m happy with the service More

by sam1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Nov 16, 2023 -

Palisades Mazda responded

Hello! Your recommendation means the world to us as it's the highest form of compliment!! We have high standards when working with customers, and it's great to hear our team took such great care of you. We’re here to help if there is anything else you need.

November 07, 2023

John was great and took care of me from start to finish. He’s amazing. More

by Jas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
Report | Print
Nov 08, 2023 -

Palisades Mazda responded

Hi Jas! We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need. Thank you!

October 25, 2023

The service provider (Vincent) is always great person to deal with, I give him 10 out of 10, He had managed my car service in the past and this time as well, he is always very professional and understandin More

by Murano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Oct 27, 2023 -

Palisades Mazda responded

Hello! We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need. Thank you!

October 25, 2023

Consistent quality service. Vincent has assisted me the past couple times I've briought my car in and he's been great. More

by Chris.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Ferretti
Report | Print
Oct 27, 2023 -

Palisades Mazda responded

Hi Chris! We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need. Thank you!

October 20, 2023

Very polite and experience service depot I am very pleased with the service I received from service advisor and valet .. More

by drstrombo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
Oct 20, 2023 -

Palisades Mazda responded

We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need. Thank you!

October 17, 2023

Vincent did a great job of getting my car in and keeping me informed of progress. More

by br10960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Oct 20, 2023 -

Palisades Mazda responded

Hello! Your recommendation means the world to us as it's the highest form of compliment!! We have high standards when working with customers, and it's great to hear our team took such great care of you. We’re here to help if there is anything else you need.

October 16, 2023

Extremely friendly/helpful staff. Best waiting area EVER. Let’s face it: nobody looks forward to having their car serviced. But somehow John and the rest of the crew at Palisades Mazd More

by Josh S.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Oct 20, 2023 -

Palisades Mazda responded

Hello Josh! Your recommendation means the world to us as it's the highest form of compliment!! We have high standards when working with customers, and it's great to hear our team took such great care of you. We’re here to help if there is anything else you need.

September 30, 2023

Very friendly reception. Excellent customer service rep. Clean and well laid out waiting area. Video of work being done is a plus. Rapid and thorough.check out. More

by Joe
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Oct 06, 2023 -

Palisades Mazda responded

We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

September 23, 2023

Terrible, I was stuck in service for my car for 8 hours. I got there at 9am, and finally was done by 5. It was due to the thermostat being done in my car but it took 8 hours to do. More

by madel.lubiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent
Report | Print
Sep 25, 2023 -

Palisades Mazda responded

Madel, I’m very sorry to hear about the unexpected long wait for your vehicle's service appointment at our dealership. As you can imagine, this feedback is very concerning to me. I’d be happy to speak with you, please email me the best number and time to call you directly. I look forward to speaking with you. With service in mind, Rich Barry General Manager RichBarry@ThePremierCollection.com

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