Palisades Mazda

I had some negative experiences at some other dealers that I wont name. To be honest, I was probable more frustrated than I had ever been with a car. I went to Palisades Mazda with a mixed bag of needs a that I wont name. To be honest, I was probable more frustrated than I had ever been with a car. I went to Palisades Mazda with a mixed bag of needs and they took me in with open arms. We sorted through the problems with my car one by one and we got it all done. I was psyched! I wasnt rushed of treated poorly becuase I had so many different complaints. My advisor didnt gt frustrated with me. They are kind, professional, and diligent. A breath of fresh air for me for sure! More

Dealt with Emu and Tom. Super easy to deal with. They Dealt with Emu and Tom. Super easy to deal with. They give you a great price without all the games. Made the deal with a few quick emails and phon Dealt with Emu and Tom. Super easy to deal with. They give you a great price without all the games. Made the deal with a few quick emails and phone calls. No need to spend 4 hours on a Saturday sitting in a dealership. My second purchase from them and they were great both times. This is 100% different than my experience at Ramsey Mazda. I called them about 2 weeks ago, spoke to a John, told him I was ready to lease a CX9 with certain options and asked for a price. This is what he says "you are looking at a payment of mid 400s". Typically Car Salesman talk. I asked him to narrow it down and he tells me that's the best he can do on the phone. Invited me to the dealer so we can discuss. WHY WOULD I WANT TO SPEND MY ENTIRE SATURDAY SITTING IN A DEALER WHEN I CAN GET THE SAME THING ACCOMPLISHED WITH A QUICK PHONE CALL? Called Palisades Mazda, asked the exact same question, gave me a price on the phone of $360/month. PERIOD. I thought that was fare, didn't haggle. Went the next day to sign and the following day to pick it up. Highly recommend More

I had been researching SUVs on Edmunds and other car sites, and finally had decided on either a Mazda CX-9 or a Kia Sorrento. I contacted a bunch of Mazda and Kia dealers through Edmunds (get quotes) a sites, and finally had decided on either a Mazda CX-9 or a Kia Sorrento. I contacted a bunch of Mazda and Kia dealers through Edmunds (get quotes) and was contacted by Chris, the "internet guy". He laid out all the costs, conformed what options and colors I wanted, and generally cut through all the BS, explained all the current offers and bottom-lined a price for me. I checked with a few other dealers, who played the "well, here's the list and here's the best I can do" and they didn't even come close. I really liked the no-hassle, bottom line price. Came back to test drive the car (including the color i initially wanted), and was ready to sign. Only issue was finding the car in the right color with the right options, and here again, Chris and "the dealer" worked with other dealerships and the Mazda representative to "get dibs" on a car that had just gotten into port and hadn't been delivered to a dealership on Long Island. Chris worked to get the car and options in by the time the offers expired, and Luke joined in by working the financing, as well as noticing that Mazda had come out with an additional offer that wasn't included on my paperwork, and added it in. Painless closing and I was in and out of the dealership in an hour with the new car after touring the service department (and meeting Vickie), setting up a scheduled maintenance appt six months away, etc. Can't say enough good things about their organization. Great guys to work with! More

I was looking for a Mazda Speed 3. I had called the dealer first and spoke to a calvin who was suppose to call me back in 5 mins. I had told him i was in the area and i was from out of town. No call ba dealer first and spoke to a calvin who was suppose to call me back in 5 mins. I had told him i was in the area and i was from out of town. No call back(waited 45mins.) so I went to the dealer and went to go and see the car. I walked in and Joe came up and helped us. From the start he was awsome he found all the deals for us. He showed us 2 cars one for Extreamly cheap and the one we wanted a 2011 tech package included. he gave us at least a 2500. discount on the car. He even sat down and helped us quote the car's monthly payment. Estimateing everything. He knew what we needed him to know. We agreed to proceed and he took us to his awsome manager Micheal. He then told us about all the extras not harrasing us like most Dealers do. He was extreamly nice. He also knew I worked for a bank he does loans with. He not only got me a great rate he made sure they knew i was an employee and they gave me the employee rate. They told us come on monday to pick up the car. When we went Joe had just come back from filling up the tank!!! (no other dealer did this for us!!) And since it was a snowy day he got the car a little dirty and he went out to clean it again. He was more then Helpful when we asked him to at least show us the bascis of the technology the car had. He sat with us for another 45 mins to help us. He was Great!! I love this dealer out of all of the ones i had been to. Besides the phone call with the salesman calvin i really like the other people that work there. Also they gave me the best they could for my trade in!!! They are AWSOME!!!!! Thanks again Joe!!! we truly appreciate it. More

I am shocked by the few negative reviews only because my experience has been quite the opposite. I am a single mother of three looking for the best deal posible. After getting the run around from 5 dealers experience has been quite the opposite. I am a single mother of three looking for the best deal posible. After getting the run around from 5 dealers in three states, I was able to get Chris to offer me a very fair quote via EMAIL before ever meeting and to the end of sale he stuck to that quote. He did not pressure me into anything additional I could not afford and his knowledge of the specific car that I was looking to buy was impressive. I financed with Luke and I am a weary consumer and hate any sort of pressure. I found Luke to give his opinion on the extra services based upon his experience but NEVER did I feel pressure and when I decided on my package there was never another word about it. I also found Luke to get every thing done in the shortest amount of time possible and to communicate with me throughout. I was a very nervous/careful buyer and brought along a very protective boyfriend. We were met with extreme patience and though I know I must have driven both men crazy with the amount of emails I sent in a weeks time, both men got back to me (and my boyfriend) immediately each and every time. I am sorry to anyone who had a negative experience but this was not the case for me. Tammy C. More

Chris made purchasing my first car so easy and rewarding. He made a big and stressful experience seem like a relaxing everyday purchase. He went above and beyond to put me in the exact car (Mazda 3) that I w He made a big and stressful experience seem like a relaxing everyday purchase. He went above and beyond to put me in the exact car (Mazda 3) that I wanted. He was beyond helpful and never pressured me into buying until I was ready. Overall it was an excellent experience and I HIGHLY recommend Chris if you go into Palisades Mazda. I disagree with the negative marks from the previous buyer. At no point did any of that happen with me. Chris stuck by his quote from day one and never gave up on finding a car for me. THANKS CHRIS!!!! More

By far the best car buying experience we ever had. Tom(Sales Mgr) and Luke(Finance)were the most professional people we have ever met. There wasn't any sales pressure or bait and switch. Pricing was e Tom(Sales Mgr) and Luke(Finance)were the most professional people we have ever met. There wasn't any sales pressure or bait and switch. Pricing was exactly as quoted, and Tom kept his integrity upon pricing. The delivery was smooth and efficient, with no delays what so ever. They were as helpful with the delivery as purchasing the vehicle. Even though we traveled 50+ miles from home, we would absolutely consider buying a car from this dealership again. We will visit Mazda Forums and highly recommend this dealership. Thank you Palisades Mazda for are best car buying experience. Tom and Luke awesome job at making are experience pleasurable!!! P.S. It is hard to believe someone could have an issue like the previous posts. It is highly unlikely after are positive experience in this dealership they had this negative experience. More

Had a horrible experience at Palisades Mazda. Received a price over the internet from Chris Kindler. When we arrived at the dealership Chris was with another customer and Calvin would be helping us until he price over the internet from Chris Kindler. When we arrived at the dealership Chris was with another customer and Calvin would be helping us until he was available. Calvin pulled the Mazda5 that we were interested in from the lot. He said he could have it available to take home that day, but would have to bring it back to be detailed, which we were ok with because we had turned in our current car that was leased and needed a car that day. When we went to sign the paperwork Calvin informed us that the quote Chris gave us was incorrect and the car would be an additonal $1000 more. We were dumbfounded. We had many conversations with Chris prior to our meeting. The price "correction" never came up. Calvin agreed he said Chris was new and started in February and it was a huge mistake. Calvin even showed us Chris's hand written notes that had the "wrong" price. Calvin spoke with Tom Dillon, the manager Tom offered to take $300 off so we would only have to pay an additional $700 not to mention the additional 7% tax. We did not agree. We offered to meet 1/2 way at pay an additional $500 begrudgingly. Calvin alerted to Chris his mistake, Chris apoligized and said he would speak with Tom. Meanwhile Calvin went to go get the car and park it right by the dealership window where we were sitting. I guess to dangle the carrot. Tom finally came out to speak with us after we requested many times to see him. Tom told us this was the best he could do and "people make mistakes." "It was the lowest amount he could sell the car for". He was so inflexible and condescending. They got us there offering the car $1000 cheaper than the "correct" price. They knew we needed to leave with a car. Dangled it in front us. We felt set up. My fiance threatened to go the the Better Business Bureau, and it would seem much easier and less time consuming to resolve it rather than deal with the complaint. Tom said he would rather take the complaint because he already works 60 hours a week, so the additional hours to handle the BBB complaint really would not matter. After complete frustration and digust we left. As we were about to pull out of lot Calvin approached our car, he told us not to leave and Tom would take an additional $42.00 off and Chris would be fired. At that point we left totally instulted and dismayed. We ended up going to Ramsey Mazda in NJ. Within 1 hour we had the car we wanted at the original price we were offered over the internet from Chris at Palisades Mazda(The amount Tom would said not be possible). We should have went the Ramesey Mazda from the beginning. More

Outside of the price, the salesperson offered, I felt like they did not want my business. When I first went to the dealer (Fri), Calvin said he would email me prices for different models. Never happened like they did not want my business. When I first went to the dealer (Fri), Calvin said he would email me prices for different models. Never happened. I waited until Wed to go back in. He told me he emailed me, and thought I wanted the Mazda3 sport (wrong). He thought I lived in a certain area (wrong). He thought I wanted to trade in (wrong). 3 strikes and you are out Calvin. I gave him another chance anyway, and thanks to that, he offered me a price I couldn't refuse. Now it was onto Luke, the Finance Manager. He tried to sale me on things I didn't need like tire protection and Halt Shine to protect the care from rust, tree sap, oxidation, etc. He had 3 different stories about why the tire protection was good. I had no intention on buying it. I actually busted him with one of the stories. He kept on telling me that every tire has a sweet spot, and one tire bubbled up and damaged the rim (he showed a picture). I then asked him, "What does that say about the rims then?" He quickly changed his story about it being the rim hit a curb...He also tried to sell me on the Halt Shine. At first I was interested, but then did a little research. He gave me a brochure to explain the features. I checked out the website. The website did not show me much. There was more info on the brochure than the website. If you do your research you can find plenty of info, like, never trust a website that has a PO Box, which Haltenz.com (Halt Shine)had. Never trust a website that has a 1-800 automated phone number, which Haltenz.com had. The zip code did not match with the website town listed. The zip code was for a totally different town. I told Luke this and he said he was trying to get the company to update their website. Sure!!! He is still trying to sell me this Halt shine by faxing the warranty info. The info had a different phone and zip code listed than the website. My suggestion is do not buy and additional features that the finance manager is trying to sell because they are not worth it. The main responsibility for the Finance Manager is to make you walk out of the dealership with the highest monthly payment as possible. He also told me I shouldn't put any money down if it was 0% APR. After long researching, I found out he was trying to make money off of the amount of the loan I was going to finance. Never listen to what the finance manager has to say. The Wednesday that I went in to talk to Luke, he said he was an email type of person. Why did I have to wait a whole week, and then email the salesperson to find out what was going on with the paperwork because Luke never emailed me back? Luke then tells me to show up that Friday at 10am to sign the papers. I show up exactly at 10am and he tells me "the paperwork is not ready. I wasn't expecting you to be here this early. Can you wait 1/2 hour or come back later?" He told me to show up at 10am, I did and the paperwork was not ready. Ridiculous!!! I told him I would just come back tomorrow. (Saturday) Saturday comes, I sign the papers and finally am expecting a brand new car. They pull the car up. Great right...no...the stickers are still on the windshield and the invoice sticker is on the passenger window. I had to peel it off myself. I just took the car home and upon further inspection, the car was never washed and it probably wasn't cleaned on the inside either. I noticed dirt on top of the car as well as the crevice of the trunk and doors. I also notice a chip of paint on the hood and driver's side view mirror. I never brought the car back because of my overall dissatisfaction with the dealership. Thank God for a good purchase price. I'm not saying they aren't a good dealership, just saying they handled my purchase of this vehicle very very poorly. More

We could be no more happier with our car buying experience from Palisades Mazda. Everyone there went above and beyond for us and made this whole experience wonderful. We could have not asked for an experience from Palisades Mazda. Everyone there went above and beyond for us and made this whole experience wonderful. We could have not asked for anything better. We will certainly recommend Chris and Palisades Mazda to any family members or friends who are looking for a new car. More