Palisades Mazda

I just purchased a certified pre-owned 2011 Mazda CX-9. Dmitry and Jay were great through the process. Very friendly, informative, etc. That said, When I went to pick the car up, I was pretty disappoin Dmitry and Jay were great through the process. Very friendly, informative, etc. That said, When I went to pick the car up, I was pretty disappointed with how it was presented. For one, it only came with one key. Certified pre-owned vehicles should come with two keys, plus I purchased a type of insurance that would cover the $450 - $500 cost of replacing a lost smart key. GIven that, I expected to have two keys ready when I picked up the vehicle which was not the case. A second key needed to be ordered and the car needs to go back to the dealership in a couple days so the second key can be programmed. I was told the car would also be detailed when I picked it up. While it was clean, it was not detailed. There was visible dirt on the outside of the car, as well as on the inside. Upon opening the glove compartment I noticed it was filled with things from the previous owner and there was no manual. Nice car, nice people. The way it was presented though was unacceptable. The manager is going to pick it up in a couple days (I live about 30-45 minutes from the dealership), provide me with a loaner and take it back so it can be properly detailed, a second key can be made, etc. They are trying to make things right which I do appreciate. We'll see how it goes. More

I had a very bad experience with Ramsey Mazda in the past, but I love the cars so I searched out Palisade Mazda for service and they were terrific. When it came time for a new lease, there was no quest past, but I love the cars so I searched out Palisade Mazda for service and they were terrific. When it came time for a new lease, there was no question that I would deal with Palisade Mazda. Paul was wonderful, he took care of us, got us the car we wanted. Highly recommend Palisade Mazda. More

All of the people that we dealt with were friendly, knowledgable and helpful. They answered all of our questions in a timely manner and made the process of purchasing a new car smooth and relatively ea knowledgable and helpful. They answered all of our questions in a timely manner and made the process of purchasing a new car smooth and relatively easy. More

I leased a new Mazda 3 Sport from Demitri Pappas with Palisades Mazda. I could not have had a better experience. Demitri was knowledgeable (even had a background as an auto mechanic), honest and made i Palisades Mazda. I could not have had a better experience. Demitri was knowledgeable (even had a background as an auto mechanic), honest and made it a point to earn my business with integrity and patience, instead of pushing me or harassing me, as I've experienced in my dealings with other dealerships. I greatly appreciated his no-nonsense approach and his great respect for my time, telling me how long things would take and proving his word to be worth something. In fact, it only took me an hour to sign the paperwork and pick up the car on the day and time agreed upon. He and the Business Manager, Jay Murali, made me feel as though I was the only person in the place. The dealership in general was also a pleasure. The receptionist, Lisa, went out of her way to help me with getting information I needed for the insurance company, despite the fact that I needed the information ASAP on Jay's and Demitri's day off. I look forward to further dealings with this dealership in the future, and I would highly recommend giving them your business. More

This was the best car-buying experience I've had. The entire transaction was completed in less than 48 hours, which, to my mind, is unheard of. I felt like the sales rep really looked for the best deal f entire transaction was completed in less than 48 hours, which, to my mind, is unheard of. I felt like the sales rep really looked for the best deal for my family and me, and I wasn't pressured at all to sign off on something that I didn't feel 100% comfortable with. He was patient as we went through all the possible options. When we figured out the route I wanted to go (trading in my old Mazda and leasing a new one), I felt confident that everything was being done to respect the fact that I wanted my payments to be as low as possible. More

Paul Biagas is an excellent auto salesperson. He is knowledgeable, thoughtful and is meaningful in his approach. I had researched the Mazda 3 Hatchback manual shift before coming to Palisades Mazda and knowledgeable, thoughtful and is meaningful in his approach. I had researched the Mazda 3 Hatchback manual shift before coming to Palisades Mazda and was delighted in Paul's integrity. I also enjoyed the initial meeting with many of the other office/parts/service/mechanics at Palisades Mazda and can recommend them highly. More

Mike Hahn made our first leasing experience very stress free and was always concerned we were comfortable we knew what we needed to know about the vehicle and the details of the deal. The name of the F free and was always concerned we were comfortable we knew what we needed to know about the vehicle and the details of the deal. The name of the Finance person I met with escapes me, but he was extremely efficient, complete and accomodating as well. More

The salesperson was very gracious and explained everything. He was not pushy or put extra pressure on me to take anything I did not want. everything. He was not pushy or put extra pressure on me to take anything I did not want. More

Sal and Jason were: -friendly -knowledgeable Sal and Jason were: -friendly -knowledgeable -communicative and always available for questions They went out of there way to make it a Sal and Jason were: -friendly -knowledgeable -communicative and always available for questions They went out of there way to make it a pleasant experience. They paid attention to everything I said and followed up on everything. More

When making an appointment, found representative helpful and courteous. Upon appearing at scheduled appointment, greeted and acknowledged by the receptionist. Sal, the Mazda representative in the service de and courteous. Upon appearing at scheduled appointment, greeted and acknowledged by the receptionist. Sal, the Mazda representative in the service department, will help and advise on service needs. He has always gone above and beyond each time I have come or called. He is definitely a credit to the dealership and the Mazda company as well. More