Palisades Mazda

Worst experience possible I needed to replace the headlight in my 2010 Mazda. I had just purchased it 3 months ago as a certified, pre-owned vehicle. I went to Auto Zone to b I needed to replace the headlight in my 2010 Mazda. I had just purchased it 3 months ago as a certified, pre-owned vehicle. I went to Auto Zone to buy the headlight but the employee there was unable to put it in. I then called Palisades Mazda and asked how much it would be to put the headlight in my car. I told Robin Lobel, the service adviser, that I had a 2010 Mazda 6 itouring. She said it would be $10.00 plus the price of the bulb, which was about $30. I said fine and made an appointment. I got there at 12:00 on Saturday. I sat down to wait and after about half an hour Robin came out and told me that she had misquoted me on the price. It turns out, she said, that the entire front end of my car would have to be removed in order to replace the bulb (who makes a car like that anyway? And how could it be that no one, including the mechanics, knew this until they actually started working on my car?) She went on to say that, since they had quoted me a price of $40, they had no choice but to honor that price. She seemed very unhappy about it. I asked how much I would be charged the next time one of my headlights went out, and she replied that it would be a per hour charge, however long it took to change it. I asked the hourly rate and was told $116 an hour, plus tax. Well, it took them 2 hours to change that bulb. So they intend to charge me $232 next time, plus $30 for the bulb, for a total of $262. I wonder how Mazda corporate would feel about that--I think I should let them know. When I told my husband about this he said it was outrageous, that there was a set fee for that type of service and $262 to change a headlight is a crime. I agree. Anyway, after 2 hours Robin came out and said my car was ready, did I want to have it washed free of charge, and I said sure. After 20 minutes she came out again and said there was a problem with my car. At this point a guy came out (he turned out to be the service manager, though he never introduced himself) and took me out to my car. He showed me a large bubble on my tire and said it was dangerous to drive the car like that, the tire would have to be replaced. He then went on to say since it was impossible to tell if the bubble occurred when I was driving or on their lot, that he would replace the tire free of charge. He said they would put the spare on my car and that my tire would be there on Monday. This seemed very reasonable to me. The spare ended up being a donut that was half the size of my other tires. I was concerned about driving around on it until Monday, but he assured me it was perfectly safe. When I got home I looked at the back of my bill. They had done an inspection of my car, including the tires, and had indicated that all four tires were in good shape, with no damage. So evidently my tires were just fine when I drove in there, the damage occurred when they were working on it, and the service manager pretended it most likely happened when I hit a pothole, before I got there. I had caught him in an out-and-lie. Something else to bring up with Mazda corporate, I suppose. I called Palisades Mazda on Monday to see if my tire was ready and got Robin Lobel on the phone. She informed me that my tires were no longer being manufactured and they would not be able to get me a tire until at least Thursday. So now I would have to ride around on a donut for another three days, probably damaging my other three tires in the process. She then went on to say since the tire was discontinued, it was going to cost them a lot of money to buy one ( is there some reason I should care about this? They had damaged my tire in the first place). She could not have been more snippy if she tried; I ended up hanging up on her. I did end up getting my tire on Thursday, but, my God! Could anything else have gone wrong in that place? I hate to think about them working on a major component, like an engine. At no point did they seem like they knew what they were doing and they could not have been more disorganized. And there was no excuse for how rude that woman was. I would try to avoid going back there at all costs, but they're the only Mazda dealer in Rockland. More

Found a car on Autotrader located at Palisades Mazda for an amazing price, contacted them, heard back in a short period of time by Chris K. He was great, wasn't pushy and the whole process was a breeze. an amazing price, contacted them, heard back in a short period of time by Chris K. He was great, wasn't pushy and the whole process was a breeze. More

I'll start by saing that I consider my self a "smart customer". Before I do or buy anything I do extended research . I knew, that I was shopping for Mazda. After I narrowed down, based on locati "smart customer". Before I do or buy anything I do extended research . I knew, that I was shopping for Mazda. After I narrowed down, based on location, I end up with 3 dealership : Wayne, Ramsey and Palisades Mazda. I contacted them all, and the party began. LOL. Wayne, is a largest dealership, which promised me everything under the sun, but I didn't feel any personal attention, except when replied to but internet sales girl, as soon as we start talking numbers, she would transfer me to the manager, when he was just like "yea, come come, we will match the price, do anything, just come". Ramsey was little slicker, they gave me 1000$ below invoice, which sparked my attention . I forgot to mention, that based on my original research , I chose PALISADE MAZDA, but since Ramsey was offering 1000$ less, I decided to explore. I went there early in the morning on Thursday . Place was friendly enough, until we got to negotiation and trade in. But that is an another story. To make it short I ended up giving a deposit and leaving without a car. WHAT A SCAM! Immediately, I contacted my first choice - PALISADE MAZDA- who at this point and stage, my best friend CHRISTOPHER KINDER (since we've been emailing each other for a week now). I felt so comfortable with him, I even asked him If what I was doing was OK with him. He replied, that he understood, and he sees this all the time. Some slick dealership offering unrealistic deal and customers, included me, get sucked to it. After I explain my experience with Ramsey Mazda he comforted me and asked me to come next morning to meet with him and his finance manager, Jay. At this point I was stressed out, but as soon as I got to the PALISADE location everything was different. I didn't feel any pressure anymore. People are simply nice, honest and knowledgeable. They even matched the unrealistic price Ramsey gave me. Since Ramsey ran my credit yesterday, I was worried about my credit score dropping, and it did. But Jay, the finance manager was very confident and efficient. But before I finish my story, I have to give all the credit for my journey and happy ending to my sales person CHRISTOPHER KINDER, if not for his knowledge, experience, easy going personality I would probably have end up with some deal I would regret for the next 60 months. LOL. Thank you Chris! And for you customers, please learn from me - DONT FALL FOR THE UNREALISTIC PROMISES! GO TO PALISADE MAZDA, NO HASTLE, NO LIES AND GREAT CUSTOMER SERVICE. More

Working with Chris Kinder was a real pleasure with no pressure. He helped me, with much patience, to work through several complications of my transaction. When I picked up my new car he spent at least pressure. He helped me, with much patience, to work through several complications of my transaction. When I picked up my new car he spent at least half an hour showing me all the options and making sure I was completely satisfied and comfortable. I highly recommend! Thank you, Chris. More

This is my third time leasing a car with Calvin Bibbs. He is very friendly, helpful and very knowlegible about the Mazdas and Volvos. It is always a pleasure to work with him . Yesterday , Calvin did n He is very friendly, helpful and very knowlegible about the Mazdas and Volvos. It is always a pleasure to work with him . Yesterday , Calvin did not rush me and made sure that I was very familiar with the car before I drove away. He sat in the car and went over all the important details about my Mazda. Jay Murali was also wonderful to work with. Very friendly and took the time to secure my lease from the bank...He went over all the different plans that best suited my needs. I am proud to be part of the Palisades Family joyce biener More

u want to buy a mazda...this is the place to go............i worked with Chris through the internet and when i went there i dealt with Gesner(sorry dont know the correct spelling of ur name).... go............i worked with Chris through the internet and when i went there i dealt with Gesner(sorry dont know the correct spelling of ur name)....both men where professional and pleasant to work with....would go back if im ever in the market for a mazda......plus they also sell volvo's...which my wife likes....when we r ready they will get the 1st chance to make a sale..... BTW...stay away from ramsey mazda....nothing but lairs and theives working there... More

The purchase of my recent Mazda 3 through this dealer ship was very pleasant. I didn't have much time to buy new car but the sales person was very helpful to make the deal very quick and easy. But one th ship was very pleasant. I didn't have much time to buy new car but the sales person was very helpful to make the deal very quick and easy. But one thing is that the price was not that flexible and I could not have more time to find better price or more deal. But overall, the dealership is very helpful and they know what the customer wants. More

I had a great experience everyone was so helpful and knew all about what I needed once I explained what my new car needs where. all about what I needed once I explained what my new car needs where. More

Christopher is very friendly, professional, sympathetic, and he worked very quickly. I knew which car I wanted and he made the process quick and easy. We left happy. and he worked very quickly. I knew which car I wanted and he made the process quick and easy. We left happy. More

I needed a new car and went to several dealerships in my area looking. Of all the dealerships I went to Palisades Mazda had the best selection of cars in my price range. It was a happy coincidence that the area looking. Of all the dealerships I went to Palisades Mazda had the best selection of cars in my price range. It was a happy coincidence that the woman who took care of me Dana was also the best car salesperson I spoke to out of all the dealerships. I would definitely recommend this dealership for great service and selection. More