Palisades Mazda

Unprofessional Palisades Mazda had my vehicle for 3 full days plus a couple hours of another day for what was supposed to be a 2 hour job. They were totally unprofe Palisades Mazda had my vehicle for 3 full days plus a couple hours of another day for what was supposed to be a 2 hour job. They were totally unprofessional, unorganized and incompetent . When I eventually got the car back, the same issue remained and additional issues surfaced. I am bringing the car to another dealer to fix the original issue and for the new issue they caused. More

Great Buying Experience Fast Delivery Great Price This was my second CX 9 lease from Palisades Mazda and Eric and John were the most courteous, knowledgeable and easy to deal with team. The price was This was my second CX 9 lease from Palisades Mazda and Eric and John were the most courteous, knowledgeable and easy to deal with team. The price was was on spot with any online pricing report on the internet. The professionalism of Eric and John surpassed all of my expectations. Eric took the time to explain all the features and new options of the CX 9. John made the business end of the deal smooth as silk and explained all the numbers up front in simple terms with "No hidden cost" So go down and visit the nice people at Palisades Mazda. More

Great purchasing exprience I highly recommend this dealership. The people I dealt with were honest, helpful, knowledgeable and cared for the customer. They made sure I got the b I highly recommend this dealership. The people I dealt with were honest, helpful, knowledgeable and cared for the customer. They made sure I got the beat deal on the car. If you are buying a Mazda or a Volvo, this is where you should go. More

Great Service I've been coming to Palisades Mazda service for almost two years (mostly for oil changes), and every single time, their service is great - for example I've been coming to Palisades Mazda service for almost two years (mostly for oil changes), and every single time, their service is great - for example they wash my car free of charge - and they are very friendly and helpful. More

Barbara Our salesman was excellent, very friendly and knowledgable. He made things very easy and worked with us to get the car and price we where looking for Our salesman was excellent, very friendly and knowledgable. He made things very easy and worked with us to get the car and price we where looking for. More

Terrific/Professional Experience I have purchased and leased many vehicles over the past 25 years, but this is the first time I have done business with Palisades Mazda. Everyone I I have purchased and leased many vehicles over the past 25 years, but this is the first time I have done business with Palisades Mazda. Everyone I dealt with at the dealership was extremely professional and a pleasure to deal with. It was actually the very first time someone took the time to show me everything that I needed to see inside the vehicle. I give Palisades Mazda the highest rating possible and highly recommend them with any reservation. More

Excellent Service at Palisades Mazda I had an excellent experience having my mazda serviced at Palisades Mazda. They were courteous, knowledgable, and sincerely wanted to help me in ever I had an excellent experience having my mazda serviced at Palisades Mazda. They were courteous, knowledgable, and sincerely wanted to help me in every way. I was concerned because I am giving this car to my daughter and my two year old twin grandchildren. I wanted everything checked out for safety. They did that and more. Everything was explained to me in a respectful and clear way. In addition, they made me feel like family. Sincerely, Dr. Emily Ramos More

went in for a recall, and to have the temperature spot reap I went in for a recall, and asked them (while the car was there)to look at the fact that the temperature stopped appearing a long time ago on the das I went in for a recall, and asked them (while the car was there)to look at the fact that the temperature stopped appearing a long time ago on the dashboard , (brought it in for something over a year ago, and the mechanic said he was dumbfounded, and he'd check it out and get back to me) Got a loaner car, on a monday. Monday eve, Robin called to say that the car was ready, and they NEEDED the loaner car back ASAP....(they open at 7;30 am), i got there at 9:15...she said they needed to check it out and it would take 5 minutes....then, 40 minutes later she told me to keep the loaner car, because the repair they did , didnt work! I also complained that this should be COVERED, since when I initially brought it in, it WAS under warrantee....but they said it was not covered and it would cost about $200. 3 days passed with NO communication,.,,I called friday morning at 9:30. Driving around in a loaner car, Volvo 2008, with a big scrape on the front fender, (with the sunvisor GONE in front of the driver seat and a Baby bottle in the back seat!!!)....Robin said the car would be ready at 11. I asked if she was planning on CALLING me to let me know. her answer was that she didn't have the paperwork in front of her!! BUT SHE KNEW WHEN I CALLED IT WOULD BE READY AT 11?? She was so nasty and rude.Should noT be working in customer service for sure. When i returned to get the car, I spoke with the manager and he explained that it was a WAY bigger problem than they had anticipated, had to CALL MAZDA many times and it was a wiring problem...and that they weren't going to chage me for all the hours,,and for giving me a loaner car...so it still cost me over $200...to get the temperature re appear on the dashboard TOTALLY horroble experience ! I would NEVER recommend them to anyone ! More

Christopher was wonderful! I spoke with Chris over email first and he was very responsive and helpful. When I went into the dealership, everyone there was very welcoming and pro I spoke with Chris over email first and he was very responsive and helpful. When I went into the dealership, everyone there was very welcoming and professional. The dealership was kept clean, the space was bright and uncluttered. No one pressured us, which I really appreciated. Chris was very fair with the price and never tried to up sale me or convince me of anything. When we bought our new car, Chris spent a good amount of time showing us everything in the car and was very thorough. I highly recommend Chris Kinder and Palisades Mazda in general! More

Worst experience possible I needed to replace the headlight in my 2010 Mazda. I had just purchased it 3 months ago as a certified, pre-owned vehicle. I went to Auto Zone to b I needed to replace the headlight in my 2010 Mazda. I had just purchased it 3 months ago as a certified, pre-owned vehicle. I went to Auto Zone to buy the headlight but the employee there was unable to put it in. I then called Palisades Mazda and asked how much it would be to put the headlight in my car. I told Robin Lobel, the service adviser, that I had a 2010 Mazda 6 itouring. She said it would be $10.00 plus the price of the bulb, which was about $30. I said fine and made an appointment. I got there at 12:00 on Saturday. I sat down to wait and after about half an hour Robin came out and told me that she had misquoted me on the price. It turns out, she said, that the entire front end of my car would have to be removed in order to replace the bulb (who makes a car like that anyway? And how could it be that no one, including the mechanics, knew this until they actually started working on my car?) She went on to say that, since they had quoted me a price of $40, they had no choice but to honor that price. She seemed very unhappy about it. I asked how much I would be charged the next time one of my headlights went out, and she replied that it would be a per hour charge, however long it took to change it. I asked the hourly rate and was told $116 an hour, plus tax. Well, it took them 2 hours to change that bulb. So they intend to charge me $232 next time, plus $30 for the bulb, for a total of $262. I wonder how Mazda corporate would feel about that--I think I should let them know. When I told my husband about this he said it was outrageous, that there was a set fee for that type of service and $262 to change a headlight is a crime. I agree. Anyway, after 2 hours Robin came out and said my car was ready, did I want to have it washed free of charge, and I said sure. After 20 minutes she came out again and said there was a problem with my car. At this point a guy came out (he turned out to be the service manager, though he never introduced himself) and took me out to my car. He showed me a large bubble on my tire and said it was dangerous to drive the car like that, the tire would have to be replaced. He then went on to say since it was impossible to tell if the bubble occurred when I was driving or on their lot, that he would replace the tire free of charge. He said they would put the spare on my car and that my tire would be there on Monday. This seemed very reasonable to me. The spare ended up being a donut that was half the size of my other tires. I was concerned about driving around on it until Monday, but he assured me it was perfectly safe. When I got home I looked at the back of my bill. They had done an inspection of my car, including the tires, and had indicated that all four tires were in good shape, with no damage. So evidently my tires were just fine when I drove in there, the damage occurred when they were working on it, and the service manager pretended it most likely happened when I hit a pothole, before I got there. I had caught him in an out-and-lie. Something else to bring up with Mazda corporate, I suppose. I called Palisades Mazda on Monday to see if my tire was ready and got Robin Lobel on the phone. She informed me that my tires were no longer being manufactured and they would not be able to get me a tire until at least Thursday. So now I would have to ride around on a donut for another three days, probably damaging my other three tires in the process. She then went on to say since the tire was discontinued, it was going to cost them a lot of money to buy one ( is there some reason I should care about this? They had damaged my tire in the first place). She could not have been more snippy if she tried; I ended up hanging up on her. I did end up getting my tire on Thursday, but, my God! Could anything else have gone wrong in that place? I hate to think about them working on a major component, like an engine. At no point did they seem like they knew what they were doing and they could not have been more disorganized. And there was no excuse for how rude that woman was. I would try to avoid going back there at all costs, but they're the only Mazda dealer in Rockland. More