Palisades Mazda

Service department exceptional !! Purchased a 2016 CX-5 from this dealership. Brought my vehicle in for my first oil change, can't say enough about the efficiency and dedication of th Purchased a 2016 CX-5 from this dealership. Brought my vehicle in for my first oil change, can't say enough about the efficiency and dedication of the staff. Service manager John G. is a pleasure to deal with, a true asset to Mazda - very attentive from beginning to end. Had to visit for two other issues and I was kept informed by John every step of the way. Can't say enough good things! More

Poor follow through, impersonal service What started off as a mildly annoying interaction ended as a deeply annoying, incompetent display of ineptitude. Here's the short version: Test d What started off as a mildly annoying interaction ended as a deeply annoying, incompetent display of ineptitude. Here's the short version: Test drive - tried to make me speed in residential areas and slam on the breaks to experience the wonders of Mazda performance. Failed to grasp I am a 40 year old woman who doesn't take neighborhood curves at 45 MPH and not a 15 year old boy. Communication - I informed sales man that I wanted to drive off lot in car that day and how much I was willing to put down. Did not tell me that would be impossible because they needed a bank check until I had been there for hours and signed all the paperwork. Deal making - promised (in writing) to include all weather mats for the whole car. When I picked it up, they were not included. After taking time to get them, just threw cardboard box in back and didn't include cargo mat. Registration transfer - over three weeks left me emails and VMs that they needed a different registration for me car because mine was expired (it wasn't) but when I repainted back to these emails and VMs asking for more info and explaining they had the correct registration, they would not respond to my message and just respond again days later with the original message they sent. It was like being in a Kafka novel. They must have been lying, because gaffer I left multiple VMs for a manager, Frank Benedict, who never called me back, the registration was processed three weeks after buying the car. Summary: much like a call center employee, my sales rep never actually responded to my questions or needs and instead marched forward with his own sales pitch mindlessly and thoughtlessly. This would have only been annoying and frustrating if it hadn't resulted in three weeks of me having invalids plates due to the lack of registration processing. Unacceptable. Go anywhere else. More

Service deparment got alot better! In the past an hour oil change and inspection would take 5 hours and the service staff would act like thats the way it always is. But this time Jeffre In the past an hour oil change and inspection would take 5 hours and the service staff would act like thats the way it always is. But this time Jeffrey Urbina expedited my car and i was in and out pretty quick! Last time my inspection sticker was put on a weird angle and it drove me crazy. This time the guy put it on correctly with out me asking. all the staff would say hello when passing by verses acting like they were so busy in the past. Even the service department staff person Liz (think that was her name, about 5'5" or under with glasses) was very pleasant and also assisted me over the phone when i had a tire light issue after i left. Jeffrey and Liz are a big win for this mazda team More

Absolute dirtbags. These clowns are borderline criminals. They sell you a car but fail to tell you a few things like the fact that most smartphones are NOT compatible wi These clowns are borderline criminals. They sell you a car but fail to tell you a few things like the fact that most smartphones are NOT compatible with Mazda's Bluetooth and this includes ALL APPLE iPHONES. Or the fact that the so-called HD Bose stereo cannot and will not play FM radio stations clearly regardless of the station's signal strength. Or the fact that the SkyActiv technology causes the RPMs to INCREASE instead of decreasing when braking - this causes the car to either continue at it's prior speed or actually go faster for a few seconds after you take your foot off the gas.. Or the fact that the blind spot indicators go off randomly. When you bring the vehicle to their "technicians", their response is "that's how the car is designed so it's operating as designed". If you call the manager of the dealership, he'll tell you to contact Mazda (in essence, get lost). The "service" department "technicians" are more interested in confronting you over your honest answers to their survey instead of actually correcting the issues you raise. They clearly have no interest in giving straight answers. This place is the best example of slimy, used-car salesmen ever. They will say and do anything to get your money and then ignore you regardless of warranty or so-called desire to get "brand loyalty" from you. Stay away from these lowlifes and avoid the Mazda brand. You're better off with a Volkswagen. More

Service Always great service, Sam is great, takes the time to explain what the issue is and how it will be fixed. No games involved. They always get my car se Always great service, Sam is great, takes the time to explain what the issue is and how it will be fixed. No games involved. They always get my car serviced in a shortest amount of time possible. More

The worst dealership experience I have ever had. xxxxx!! These guys at Palisades Mazda are the worst. I think it comes from the top down. They know what I'm talking about. The worst. These guys at Palisades Mazda are the worst. I think it comes from the top down. They know what I'm talking about. The worst. More

Great deal on a great used car. I was very pleased with my recent purchase of a used XC90 from Palisades Volvo. This is our 3rd purchase from Palisades Volvo. We will definitely be I was very pleased with my recent purchase of a used XC90 from Palisades Volvo. This is our 3rd purchase from Palisades Volvo. We will definitely be buying from them again. More

Best experience buying a car I worked with Chris to buy a new car. He truly new everything about every car on the lot. He was honest in his way of narrowing down the best car for I worked with Chris to buy a new car. He truly new everything about every car on the lot. He was honest in his way of narrowing down the best car for my needs. I didn't feel pressured like I have at other dealerships. Everyone at the dealership was working to provide the best price possible and it felt like they were looking out for my best interests. After the sale was closed, Chris spent a good hour showing me how to use all of the features on the car. More

Great experience buying a Pre-owned car This is our second time to buy a car from this dealership and the second time was as positive as the first. This time, we were trading in a car for This is our second time to buy a car from this dealership and the second time was as positive as the first. This time, we were trading in a car for a bigger model and Danny McCormick gave us great service from the moment we walked in. He went to great trouble to show us the different models they had in stock and responding to all our questions. He also got us a good deal for the trade-in. Danny also made sure that a few marks on the cars paintwork were dealt with so when we arrived to collect the car it was looking great. All the financing, insurance and transfer of registration was handled very smoothly by John. Very good service all round. More

Great service I went in for a 15K mile service on my car. The staff is welcoming and friendly. My car was done in a reasonable amount of time. Another great experie I went in for a 15K mile service on my car. The staff is welcoming and friendly. My car was done in a reasonable amount of time. Another great experience. More