Palisades Mazda

Awesome Dealership I dealt with Daniel McCormick. He was extremely patience and listened to what was I looking for in a car and the price range I needed to stay in. He I dealt with Daniel McCormick. He was extremely patience and listened to what was I looking for in a car and the price range I needed to stay in. He and the manager did right by me. I love my CX-5 Having had a certified preowned CX9 which I traded in and had it serviced at the dealership also, their service dept manager Jeff Urbina is wonderful to deal with. I drive from Westchester because this dealership is terrific. I hope they keep up the awesome customer service More

2016 Mazda 6 I worked with Dimitri Papas. Dimitri made my buying experience nice and easy! Also the general manager was great he worked it out the deal and made it I worked with Dimitri Papas. Dimitri made my buying experience nice and easy! Also the general manager was great he worked it out the deal and made it happen. If your in the market for a new Mazda I would definitely go to Palisades Mazda! More

Great Sales Quick, easy, & effortless. They had me in & out with a brand new car in a matter of hours, They were straight forward & honest with prices as well as Quick, easy, & effortless. They had me in & out with a brand new car in a matter of hours, They were straight forward & honest with prices as well as friendly & trustworthy, More

I just leased a CX5 Mazda. Visit with Danny McKormick while they were doing an oil change on my Mazda 3. Danny listen to my questions and concerns made sure knew what I was loo Visit with Danny McKormick while they were doing an oil change on my Mazda 3. Danny listen to my questions and concerns made sure knew what I was looking for. I traded in my Mazda 3 and got my new CX5, 2016. Danny walked me through their inventory and took me for a test drive of the vehicle. He was very upfront about the policy and what to expect from dealer. I didn't have to spend a whole day. The whole process was very smooth and fast. Everyone at Palisades dealer are very friendly and hospitable. One of my best experience. Thank you Danny. You are a great guy. More

Straight forward Certified Pre-Owned Car Purchase I spoke to Danny over the phone about a Certified Pre-Owned CX-5. He asked enough questions to understand what I was looking for and walked me through I spoke to Danny over the phone about a Certified Pre-Owned CX-5. He asked enough questions to understand what I was looking for and walked me through his current inventory. He was very open about the pricing policy and what I could expect in dealer fees. I drove an hour to the store, test drove the car we discussed, purchased the car and drove it home 2 hours later. Fair price on a used car (I checked KBB and Edmunds prior to visiting the dealership) and no extraneous "dealer" fees on the backend. No negotiation required! Great Experience, Great Service. More

Love my new car Had a great experience. Traded in my old car and loved that they used a reputable site to give me the best trade in value. Had a great experience. Traded in my old car and loved that they used a reputable site to give me the best trade in value. More

Honored the warranty when others tried not to John and Jeffrey in Service respected the warranty for unusual brake wear at 25k miles and followed the related service bulletin. They respected my wa John and Jeffrey in Service respected the warranty for unusual brake wear at 25k miles and followed the related service bulletin. They respected my warranty and charged me $0. This is a big deal because smother Mazda dealer in the area tried to sell me new brakes and rotors for $600 and never told me there was a service bulletin. They also exaggerated the amount of time I had left on the brakes. More

Wonderful Service department! Sam is exceptional! I'm always given prompt, courteous and professional service. Liz was also very pleasant and helpful. Keep doing what you're doing! Sam is exceptional! I'm always given prompt, courteous and professional service. Liz was also very pleasant and helpful. Keep doing what you're doing! More

Service department exceptional !! Purchased a 2016 CX-5 from this dealership. Brought my vehicle in for my first oil change, can't say enough about the efficiency and dedication of th Purchased a 2016 CX-5 from this dealership. Brought my vehicle in for my first oil change, can't say enough about the efficiency and dedication of the staff. Service manager John G. is a pleasure to deal with, a true asset to Mazda - very attentive from beginning to end. Had to visit for two other issues and I was kept informed by John every step of the way. Can't say enough good things! More

Poor follow through, impersonal service What started off as a mildly annoying interaction ended as a deeply annoying, incompetent display of ineptitude. Here's the short version: Test d What started off as a mildly annoying interaction ended as a deeply annoying, incompetent display of ineptitude. Here's the short version: Test drive - tried to make me speed in residential areas and slam on the breaks to experience the wonders of Mazda performance. Failed to grasp I am a 40 year old woman who doesn't take neighborhood curves at 45 MPH and not a 15 year old boy. Communication - I informed sales man that I wanted to drive off lot in car that day and how much I was willing to put down. Did not tell me that would be impossible because they needed a bank check until I had been there for hours and signed all the paperwork. Deal making - promised (in writing) to include all weather mats for the whole car. When I picked it up, they were not included. After taking time to get them, just threw cardboard box in back and didn't include cargo mat. Registration transfer - over three weeks left me emails and VMs that they needed a different registration for me car because mine was expired (it wasn't) but when I repainted back to these emails and VMs asking for more info and explaining they had the correct registration, they would not respond to my message and just respond again days later with the original message they sent. It was like being in a Kafka novel. They must have been lying, because gaffer I left multiple VMs for a manager, Frank Benedict, who never called me back, the registration was processed three weeks after buying the car. Summary: much like a call center employee, my sales rep never actually responded to my questions or needs and instead marched forward with his own sales pitch mindlessly and thoughtlessly. This would have only been annoying and frustrating if it hadn't resulted in three weeks of me having invalids plates due to the lack of registration processing. Unacceptable. Go anywhere else. More