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Palisades Mazda
Nyack, NY
509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 509 reviews
July 27, 2017
Excellent Service Department I had attempted to contact dealer that I had previuosly been dealing with, were vehicle was originaly purchased from, to schedule an appointment to co I had attempted to contact dealer that I had previuosly been dealing with, were vehicle was originaly purchased from, to schedule an appointment to complete a manufacturer recall notice. I attemepted tophone the dealer for four consecutive days at various times and non one in service department ever answered phone. I utilized thier live chat feature 4 times and the dealer chat representative each time said they would have somebody from service get in touch with me which never happened. I contacted Palisades Mazda and the phone was answered almost immediately by the service department manager and he scheduled my appointment within minutes. I arrived at Palisades Mazda Service department and met the most courteous and helpful staff I have ever dealt with at a car dealership. In less then an hour my required recall service was completed and I was on my way home. What a pleasurable experience. More
by hoje1
Employees Worked With
John Gentillo
July 27, 2017
Above and Beyond Our dealer, Ed Grayon, went above and beyond to find our new Mazda CX-9. He is friendly, polite, professional and knowledgeable. He is highly recommen Our dealer, Ed Grayon, went above and beyond to find our new Mazda CX-9. He is friendly, polite, professional and knowledgeable. He is highly recommended! More
by Joco183
Employees Worked With
Ed Grayon
July 21, 2017
Thank You, Chris Kinder! We are leasing a Mazda 3 Grand Touring, and we love it so far. After purchasing cars for years, we decided to change things up. This is our first le We are leasing a Mazda 3 Grand Touring, and we love it so far. After purchasing cars for years, we decided to change things up. This is our first lease and our first Mazda. We have been impressed all throughout this process. Chris Kinder stands out from his peers. Without question, our experience with him has far exceeded any other experience that we have ever had with any car dealer/salesperson. He has a wealth of knowledge and experience. His customer service is exceptional. He is very responsive to emails and phone calls, he is meticulous and detail-oriented, and he is extremely polite and kind. Our in-person meetings were swift and structured. He balanced this with patience, and giving us the feeling of having as much time as we needed to ask questions and make decisions. Chris brought about peace of mind; he was able to make a difficult process feel a lot less intimidating. Chris Kinder, John Stillman, Frank Benedict and the rest of the team at Palisades Mazda made our experience pleasant and comfortable. Rather than being in a dealership, it felt like we were in a bank. My Palisades Mazda experience has been top-notch. Thank you, Chris Kinder! More
by GH
Employees Worked With
Chris Kinder, John Stillman, Frank Benedict
July 17, 2017
Just loved the experience of buying a new car at Palisades I was a bit nervous going into the process as it was the first time I did it alone. My husband/life partner just passed away and so I was on my own. E I was a bit nervous going into the process as it was the first time I did it alone. My husband/life partner just passed away and so I was on my own. Ed was so wonderful to work with, as all the folks at the dealership were. They were all so helpful and honest, took their time and I never felt rushed or pushed into something that didn't fit my needs. The whole process went so smoothly and even after purchasing the car they are helpful. I highly recommend going to Palisades Mazda if you are considering buying a new car. More
by Dorothy
Employees Worked With
Ed Grayon
July 09, 2017
Better experience than competition Very honest and helpful in car purchase process. Got the car I wanted a CX-3. With me every step. Thank you Delvi, Frank, and John. Very honest and helpful in car purchase process. Got the car I wanted a CX-3. With me every step. Thank you Delvi, Frank, and John. More
by alx603
Employees Worked With
Delvi, Frank, John
July 08, 2017
Excellent Dealership We recently purchased a Mazda CX5 AWD 2016.5 Touring and the process was painless, quick, and honest. This was mainly due to our Sales person, Ed Gray We recently purchased a Mazda CX5 AWD 2016.5 Touring and the process was painless, quick, and honest. This was mainly due to our Sales person, Ed Grayson. Everything was above board and where we normally despise dealing with car dealers, Ed is an enigma. None of the usual Sales pitches or bait and switch practices many have come to dread. We were so happy with the car and experience we leased a Mazda 2017 CX5 Sport not a month later. Same ease as when we purchased and are extremely happy. Wed strongly recommend going to see Ed if you are in the market and the car itself is fun to drive! Go see for youself! More
by Jennifer Cunnigham
Employees Worked With
Ed Grayson
July 07, 2017
Service on Mazda CX9 and Mazda I am an avid Mazda fan having had a race-ready Miata and currently own a 2012 Mazda CX9 and 2014 Mazda 6. Both John G. and Kathy W. have been terrific I am an avid Mazda fan having had a race-ready Miata and currently own a 2012 Mazda CX9 and 2014 Mazda 6. Both John G. and Kathy W. have been terrific and went out of their way to make sure they created a "raving fan" out of my service experience at Palisades Mazda! They have a proficient knowledge of Mazda and services that are truly required, and are a pleasure to deal with. I pass no fewer than 4 Mazda dealers / service centers on my way here, but the time spent crossing the Tappan Zee is worth it for the level of service, knowledge, and professionalism. Two thumbs up to Palisades Mazda! More
by Amarthegreat1
Employees Worked With
John G., Kathy W., Chris
July 07, 2017
Excellent dealership experience I have to give John Gentillo, the service manager. and his crew a huge compliment for their professionalism and for keeping me up to date with the p I have to give John Gentillo, the service manager. and his crew a huge compliment for their professionalism and for keeping me up to date with the progress of my CX5. I brought it in for an intermittent issue and instead of saying "no problem found" , Kathy called and asked if they can keep the car another day to try and duplicate the issue. They gave me a loaner car so I said it wasn't a problem. By the middle of the second day they were able to duplicate my intermittent problem and fix it. Kathy and John went above and beyond to rectify this issue and I am very grateful for that. More
by Tdavis
Employees Worked With
John Gentillo, Kathy and Anthony in the shop
July 05, 2017
Excellent Ed Grayson and the rest of the team provided an easy, no hassle buying environment. Great folks, easy to work with and I would go there again in a he Ed Grayson and the rest of the team provided an easy, no hassle buying environment. Great folks, easy to work with and I would go there again in a heart beat. More
by Kurt Nielsen
Employees Worked With
Ed Grayson
July 04, 2017
Best Deal, Honest and Proficient Wish I would have went to Palisades Mazda before all the other dealers. What a great deal and honest straight forward salesmen. Thank You, Chris Kinde Wish I would have went to Palisades Mazda before all the other dealers. What a great deal and honest straight forward salesmen. Thank You, Chris Kinder, Frank & Emu Karim for offering the best deal, and it truly was a pleasant experience; AS BUYING A CAR SHOULD ALWAYS BE, A GREAT DAY!!!👈👍👌👏🍻🚘🌟🌟🌟🌟🌟 More
by SpendWisely
Employees Worked With
ChrisKinder,Frank,EmuKarim
