Palisades Mazda

Please do not buy a CX90 from Palisades Mazda. They do not have enough technicians trained in this model to properly fix it. I've been told they only have one tech who is trained to handle this mo They do not have enough technicians trained in this model to properly fix it. I've been told they only have one tech who is trained to handle this model and they were not forthcoming about that information until they had our car for over two weeks. Our brand new CX90 (6,000 miles) had its engine light come on February 3rd. We called to have it looked at and they would not give us an appointment until Feb. 10th. By 2/12 we were told it needed a VVT motor and they needed to order the part. We asked for a loaner car and we were told we were on a waiting list. 2/17 the part arrives and we were told we would have the car back in a few days. We did not hear for 5 days. I called the service office several times and no one would pick up. I went there on 2/21 in person just to speak to someone about the car and was told that day that they did not have anyone on staff who could fix it. I demanded a loaner car and only then did I magically get one, 30 minute later. On 2/26 they text us to say they are sending our car to White Plains Mazda so their techs can fix. it. We then get no updates of any substance for days. We have texted with our assigned tech at Palisades twice this week and each time we were told we would hear an update by the afternoon, no word all. Today 3/4 I called for the general manager. His mailbox its full and I am unable to leave a message. When I called the service department they could not tell me the address or the number of the White Plains Mazda dealership. That should be pretty simple information to share. This has been a terrible experience. They have had our brand new car for close to month. It just about feels as though they have stolen it. I cannot believe no one has reached out to us to apologize and try to communicate better. I deeply regret buying a Mazda. More

Salesman Chris Kinder was very attentive to my concerns. He helped me through the buyout process.of my 2021 CX 9 which he originally sold to me. I will continue to recommend Palisades Mazda to friends and f He helped me through the buyout process.of my 2021 CX 9 which he originally sold to me. I will continue to recommend Palisades Mazda to friends and family. It is a top rate dealership from the sales and business office to the General Manager. More

Our sales man and the dealership were very professional, and the service was excellent, I would highly recommend this dealership and the service was excellent, I would highly recommend this dealership More

Unfortunately my wife’s car was totaled in a car accident (thankfully no one was seriously injured) and it put her in need of a new ride. She had a 2018 CX5 (in Red) Touring and absolutely loved the vehicle. (thankfully no one was seriously injured) and it put her in need of a new ride. She had a 2018 CX5 (in Red) Touring and absolutely loved the vehicle. Well why not replace it with a newer and more powerful and more feature packed version. Palisades Mazda just happened to have a 2022 Mazda CX5 Turbo (in Red), I spoke w a lovely salesperson named Arthur E. Sesiguzel who confirmed the vehicle was available and that it was indeed a very low mileage car (low mileage was important to us, my wife does a minimum of 15k miles a year). When my wife and I arrived to dealership we were very pleased with how lovely the dealership and their staff all were. Arthur made the buying process as easy as possible and we were able to come to a deal fairly quickly (we did have plans to go look at another vehicle). I would be remiss if I didn’t mention Amberlyn who took care of the financing part of the deal, which once again was quick and extremely professional. One last mention I must make Andy Gorran who took the time to ensure our complete satisfaction was met. Palisades Mazda has totally earned this family’s business now and in the future and I’ll gladly w/out hesitation recommend them to anyone in the market for a vehicle More

Best car buying experience ever. Luis Vargas was a pleasure to work with. Make the whole buying experience actually enjoyable. We were not planning on buying that day, but Luis find Luis Vargas was a pleasure to work with. Make the whole buying experience actually enjoyable. We were not planning on buying that day, but Luis find us the car we’re looking for and made the whole experience stress free. We’re in and out in less than 2 hours. Everyone we talked to at Palisades Mazda was a pleasure. More

The oil change was fine everything was done well but how come they didn’t give the car a wash. I thought that was part of the service. come they didn’t give the car a wash. I thought that was part of the service. More

Best deal by far. Staff was professional and friendly. In and out in less than an hour. Love the car! Highly recommended. Staff was professional and friendly. In and out in less than an hour. Love the car! Highly recommended. More

Very poor experience. They don't pick up the phone to answer how many service checks are included after purchasing a new vehicle and when asked when are the service consul They don't pick up the phone to answer how many service checks are included after purchasing a new vehicle and when asked when are the service consultants available they answer with I don't know leave a voicemail and someone will call you back. Also, I bought key warranty because they sell you all the bells and whistles and when I asked them for a new key they said that they can't find my information in the system even though I have the proof. Their customer service is really bad. I will never buy from them again. They fooled me once. More

The whole entire staff is awesome! !! Starting with Chris Kinder. He was so kind and helpful. Made my buying transition so easy. !! Starting with Chris Kinder. He was so kind and helpful. Made my buying transition so easy. More

Knowledgeable, courteous, transparent. You know the cost before you get started. Friendly service with a smile You know the cost before you get started. Friendly service with a smile More