
Page Toyota
Southfield, MI
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While I was doing transaction with advisor I was not given the price of synthetic and full synthetic oil change. I chose the synthetic with tire rotation. I expressed my concern about TPMS sensor that’s given the price of synthetic and full synthetic oil change. I chose the synthetic with tire rotation. I expressed my concern about TPMS sensor that’s always on all the time. I thought it will go away once they checked all the air pressure on all four of the tires, but it did not. I paid my dues at the cashier ($115.00) and when I start my car the TPMS still there, waited for more than 5 min hoping it will turned off. Meanwhile I tried to call the adviser but a voice mail said he is out of the office at the moment so I left a message about my concern re: TPMS sensor. Until now didn’t get any response. I should have been informed if there’s something wrong of the sensor and how it could be corrected before calling me in the cashier to pay my dues. Before the job was done I was called at the adviser desk and presented with prices of 4 tires of 3 different brands plus the price of line alignment. Should I trust them to do the new tire installation when they could not even addressed my concern at the beginning of the transaction. Thanks to Mr Ansly for being so welcoming and listening to my concern. I am just wondering if there’s a communication between the adviser and the tech regarding customers concern. Even if there’s a break in the communication the technician should have told the adviser about the TPMS sensor not going off. I have doubts now if I should be going back to have my car serviced or even thinking of purchasing a certified used Toyota product in this dealership. More
Friendly and professional, from sales to management to (especially) finance. Buying a new vehicle can be stressful, but this experience was tempered by the knowledge and no-pressure approach of the dealer (especially) finance. Buying a new vehicle can be stressful, but this experience was tempered by the knowledge and no-pressure approach of the dealership’s people. Thank you Page Toyota! I’ll be back… More
Page Toyota salesman Carmon excellent working relationship as we Finalized the purchase and pickup within two weeks through emails From Malaysia relationship as we Finalized the purchase and pickup within two weeks through emails From Malaysia More
I was early in the morning without appointment, and Lorenzo Amos took care of me of my radiator leak to get it fixed. It was above and beyond customer service. I really appreciate the service and the p Lorenzo Amos took care of me of my radiator leak to get it fixed. It was above and beyond customer service. I really appreciate the service and the professionalism of the team.. More
Thank you so much for the great service, for several years I buy cars in this dealership and always have a great service from top to the bottom workers, Lorenzo is my favorite for many years, was Barbar years I buy cars in this dealership and always have a great service from top to the bottom workers, Lorenzo is my favorite for many years, was Barbara too the greatest More