Page Honda of Bloomfield

Worst Service Department in Town! Worst service in town! I purchased a new car from Page Honda in June of 2014, and my experience with their service department has been nothing short Worst service in town! I purchased a new car from Page Honda in June of 2014, and my experience with their service department has been nothing short of horrendous. Apparently, Page Honda doesn't believe that purchasing a new car is a big investment for most people. Instead, they believe that good customer service is a thing of the past. Here is why: My first experience with their service department was last year when I brought my NEW car in for service because of loud wind noise within the cabin, as well as rattling noise within the glove box. After five months of waiting for Page Honda to receive the replacement parts I needed, and calling them multiple times to check on the status of the parts, because they would never return my calls, I finally told them I will be writing a poor review regarding their service department. Magically, I received a call the very next morning from their service department that my parts were now in! How does such magic happen?!?! FIVE MONTHS of no parts and no follow up, and now the parts are in! They replaced the defective parts on my car, yet there is no improvement to either issue. I still have loud wind noise and my glove box still rattles. My second, and most recent experience at Page Honda was last week. I brought my car in for a scheduled oil change. The service tech offered to also rotate my tires, and I declined this option knowing I can have the tires rotated elsewhere for a better price. The service tech was extremely unprofessional and physically, and audibly, scoffed at me for declining the tire rotation option. I then waited at their dealership for the next THREE HOURS for a simple oil change. No one approached me during this time, and when I approached the service desk multiple times to inquire about when they will have my car finished, they simply told me, "It's being worked on, Miss!" I was the last person sitting in the waiting room that day and when I approached the service desk once again to ask about my car, they didn't even know which car was mine or how long I had been waiting. After telling this woman how long I had been waiting and which car was mine, she apologized and said someone from the dealership will call me and further apologize for the mishap. Of course, no one has called me regarding this issue. Furthermore, the unprofessional service provider who treated me so poorly and compromised my entire afternoon, was nowhere to be seen. Needless to say, I didn't receive an apology from him! Apparently, in a business which is built solely on customer service, being that it is a service department, Page Honda doesn't believe that providing good customer service is the least bit important for people who invest their money in their company. Furthermore, it is glaringly obvious that Page Honda doesn't hold their employees responsible for poor and unprofessional behavior toward good paying customers. There will be no "strike three" opportunity for Page Honda! Two strikes is enough for me! I will surely be taking my money elsewhere and will never do business with Page Honda again. I will also inform and urge my friends, family, and colleagues to avoid doing business with Page Honda. I will be sure to follow through with this promise via Facebook, Twitter, Linked-In, email, and word-of-mouth. Good customer service goes a long way, and always has; bad customer service does, too! Sincerely, Just Another Customer, Luminita Varos West Bloomfield, MI. More

PROFESSIONAL Not only was my oil change quick, it was reasonably priced and very professional. Overall, it was an enjoyable experience to do business with Page Ho Not only was my oil change quick, it was reasonably priced and very professional. Overall, it was an enjoyable experience to do business with Page Honda!! More

Competent friendly help We've had our Hondas serviced here for 8 years. My only unhappiness is that the dealership is no longer sending out oil change coupons which makes th We've had our Hondas serviced here for 8 years. My only unhappiness is that the dealership is no longer sending out oil change coupons which makes the oil change more expensive than other places. The work is good and we will return. More

happy customer I have brought my vehicle to this dealership since we moved here 6 years ago and have always benn satisfied. The waiting room is clean and comforatab I have brought my vehicle to this dealership since we moved here 6 years ago and have always benn satisfied. The waiting room is clean and comforatable with plenty of seating and even tables if you need to get work done. The wait has always been what was quoted to me ( I always wait for the service to be done) Making an appointment is easy with quick openings. The work done leaves my van running well. More

Highly Recommend - Leased Two New Vehicles Fantastic experience. We leased two new vehicles with James Spezia. We worked out all the details prior to setting foot in the dealership, so he had a Fantastic experience. We leased two new vehicles with James Spezia. We worked out all the details prior to setting foot in the dealership, so he had all the paperwork ready to go. We were fully set up in our new vehicles and on the road in less than an hour. James was upfront and honest throughout the entire process, and quick to answer questions/respond to emails. Very pleased with our experience. It was, without question, the easiest, most stress-free car-buying experience I've ever had. More

Friendly fast service Fast friendly service at a affordable price in a great location close to home with great hours of operation very clean and inviting waiting area with Fast friendly service at a affordable price in a great location close to home with great hours of operation very clean and inviting waiting area with free snacks! More

Best Cutomer Service This is my second CRV I have purchased from Page Honda. The process is very professional and efficient. I would recommend anyone interested in a Honda This is my second CRV I have purchased from Page Honda. The process is very professional and efficient. I would recommend anyone interested in a Honda to visit this dealership More

My Experience at Page Honda The salesperson was very knowledgeable and made time to show me how to use the technology on the car. He took his time explaining the options on the a The salesperson was very knowledgeable and made time to show me how to use the technology on the car. He took his time explaining the options on the automobile also. More

Routine Maintenance: oil change, tire rotation The attendant met me at my door when I drove into the maintenance area and started the paperwork immediately. The work was completed in an incredibly The attendant met me at my door when I drove into the maintenance area and started the paperwork immediately. The work was completed in an incredibly short period of time even though they checked additional items and recommended minor upgrades or maintenance in the near future. The attendant was polite and professional and provided for a great experience that was completed in a timely manner. More

Oil change, B2 check up and change wind shield wipers. Great customer service. Timely service. Would definitely bring vehicle back to this dealership for service and repairs. They were friendly, good se Great customer service. Timely service. Would definitely bring vehicle back to this dealership for service and repairs. They were friendly, good service and timely repairs. More