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Paddock Chevrolet

Kenmore, NY

1.5
147 Reviews

3232 Delaware Avenue

Kenmore, NY

14217

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Showing 147 reviews

February 09, 2021

My last visit was for NYS inspection it was a good experience attendant this time was Russell he manage his job very professional and kind providing any information you required from service departme More

by chapistero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell, Paddock Chevrolet
Feb 11, 2021 -

Paddock Chevrolet responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Paddock Chevrolet Team

February 01, 2021

Service department seriously incompetent. Brought business vehicle in for service 4x. still not fixed right. Only vehicle we have for deliveries. Made an appointment for a Saturday so they could have More

by brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina, Paddock Chevrolet
Feb 03, 2021 -

Paddock Chevrolet responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Paddock Chevrolet Team

January 13, 2021

Don’t come here came for a simple oil change still waiting 2 hours later and had an appointment place sucks Very uncalled for never again More

by Dstarr073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None, Paddock Chevrolet
Jan 15, 2021 -

Paddock Chevrolet responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, The Paddock Chevrolet Team

December 15, 2020

This dealership is top notch if you have credit issue Joe Franco went to bat for me and got me approved and the whole buying experience is wonderful More

by marktosetto733
Recommend Dealer
Yes
Employees Worked With
Paddock Chevrolet
Dec 17, 2020 -

Paddock Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Paddock Chevrolet Team

December 09, 2020

Terrible service! Brought my car in for oil change and had to wait over 2 1/2 hours. The waiting room had over 10 people so I was told I had to sit in cold garage because of covid restrictions. The excuse More

by rounds5752@roadrunner.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Dec 11, 2020 -

Paddock Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 14, 2020

Purchased a used 2014 Chevy Equinox a little over a year ago for my son. I went to Paddock thinking it would be more secure than purchasing from a private owner. I was wrong. So far, we had to replace t More

by bnesbit
Customer Service
Recommend Dealer
No
Employees Worked With
Paddock Chevrolet
Nov 17, 2020 -

Paddock Chevrolet responded

We appreciate you sharing your experience with Paddock Chevrolet. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Paddock Chevrolet Team

October 26, 2020

I made an appoint last week, for 8AM this morning for an oil change. I'll say that it was for a Corvette. So I get there at 7:50 for the 8AM appointment. I pull my car in, wait 10 minutes for someone to ack More

by varajc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
David
Oct 28, 2020 -

Paddock Chevrolet responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Paddock Chevrolet Team

Oct 30, 2020 -

varajc responded

I belong to the Corvettes of Buffalo club. So every fall before I put the car away, I get the oil changed. So I waited 3 hours for my car to be serviced, and it never was done. David never kept me informed , unless I came out and asked him. Very poor customer service. What was the point of making an appointment. So, I finally asked him if my car was being worked on, he told me that it was not. At that point I told him to bring my car back. And I left. I have since put the car away. Very dissatisfied with your service dept.

September 18, 2020

I just purchased a used Chevy Tahoe from Paddock Chevrolet and it was the best car buying experience I have had. My sales representative Sean Hennessey was down to earth, knowledgeable, patient, and More

by Lupo Loves Chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hennessey, Paddock Chevrolet
Sep 21, 2020 -

Paddock Chevrolet responded

Thank you so much for taking the time to share your kind words about your experience at Paddock Chevrolet! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Paddock Chevrolet Team

September 04, 2020

I should’ve never brought my car there for a recall my car that was in good shape that is an older car came out in bad shape it was not the same car that I picked up and their job was done poorly. Russell More

by K.pusatier
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Russell and especially his Manager that did not make good on this!
Sep 06, 2020 -

Paddock Chevrolet responded

On behalf of the Paddock Chevrolet team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. Sincerely, Paddock Chevrolet Team

Sep 06, 2020 -

K.pusatier responded

Never!

August 24, 2020

Thank you Paddock Chevrolet and especially Service Manager - John Carapetyan for making my appointment such a GREAT experience. I was treated with respect and given excellent advice and direction. J More

by karenokiedokie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carapetyan,, Paddock Chevrolet
Aug 27, 2020 -

Paddock Chevrolet responded

Thank you for the feedback! We are happy to hear about your positive experience at Paddock Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Paddock Chevrolet Team