Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
130 Reviews of Packey Webb Ford - Service Center
Sort by
October 04, 2020
I feel very comfortable taking our two Fords to Packey Webb Ford for service. Every time but once tire pressure when picking up my car was noticeably off. They always correct it but I have to check it. T Webb Ford for service. Every time but once tire pressure when picking up my car was noticeably off. They always correct it but I have to check it. The waiting area is very nice too. More
by Read Boeckel
Employees Worked With
Kevin Maciel
September 22, 2020
great service, easy appointments, and a ride home and back if needed! the dealer looked at my vehicle, quickly diagnosed it and told me it would be a few hours, that they would give me a ride home. back if needed! the dealer looked at my vehicle, quickly diagnosed it and told me it would be a few hours, that they would give me a ride home. More
by jrobins252
Employees Worked With
mike payne
September 17, 2020
This is by far the most outstanding dealership to deal with our company fleet trucks. The service department at this location is by far hands-down the best service department we have ever come across at a with our company fleet trucks. The service department at this location is by far hands-down the best service department we have ever come across at any other brand or dealer. Working with this dealership service department Has indefinitely spoiled us in raising the expectation of What Service and Maintenance should be. We are grateful to have a service department full of the quality people like this maintaining our company vehicles that we depend on daily. Thank you Packey Webb for setting the bar More
by MDCS
Employees Worked With
The service department team and supervisor
August 07, 2020
Service Prompt, Thorough, Quality and Polite! Everything was great. Including arranging the appointment. Sorry, I don't want to write any more and don't se Prompt, Thorough, Quality and Polite! Everything was great. Including arranging the appointment. Sorry, I don't want to write any more and don't see a reason for this expectation. It is the one bad spot in a great experience! More
by tigersone
Employees Worked With
Nick
August 05, 2020
Excellent customer service! I'm not one for writing reviews . . . but Packey Webb Ford in Downers Grove has gone above and beyond to help me out. Thank you Mike Payne for your p I'm not one for writing reviews . . . but Packey Webb Ford in Downers Grove has gone above and beyond to help me out. Thank you Mike Payne for your professionalism. We will continue to be loyal Packey Webb customers. More
by chicagorod
Employees Worked With
Mike Payne
July 27, 2020
Complete review of oil-filters-rotate tires Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I recei Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I received telling welcoming me and keeping me informed while I waited. More
by Erene
Employees Worked With
Sam
July 25, 2020
Horrible Customer Service Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails and just getting short text responses for him. Very frustrated by my experience. Would not recommend. Sam never apologized for all of the misleading timelines, mistakes and frustrations I experienced. A simple apology goes a long way! More
by mscg
Employees Worked With
Sam
July 24, 2020
Visited the Dealership for an Oil Change My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intak My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intake went in the bathroom for 1/2 hr. It appeared my car was ready, More
by emmit george
Employees Worked With
kevin?
July 23, 2020
Best Ford Dealership Took my SUV in for oil change, easy to schedule appointment at Packey Webb Ford.. I was reassured that extra safety precautions were being taken duri Took my SUV in for oil change, easy to schedule appointment at Packey Webb Ford.. I was reassured that extra safety precautions were being taken during the servicing. Quality Dealership and quality customer service. More
by Blonde78
Employees Worked With
Nick Dennis
July 23, 2020
Expectations exceeded, again! I have been using Packey Webb service since 1981. They always do it right and if I have a concern they make it right! My 2018 Mustang GT was just in f I have been using Packey Webb service since 1981. They always do it right and if I have a concern they make it right! My 2018 Mustang GT was just in for maintenance and everything was done to my high standards. Thanks Vince! More
by 3ponies@comcast.net
Employees Worked With
Vince
