Packey Webb Ford - Service Center

Great service department and great overall people. I will be back again to possibly buy a car in 2023. I will be back again to possibly buy a car in 2023. More

Worse service experience ever with this dealership. No available parts for servicing. Ford and this dealership have problems. Will never purchase another vehicle from Ford nor this dealership. No available parts for servicing. Ford and this dealership have problems. Will never purchase another vehicle from Ford nor this dealership. More

Took my car there for an oil change. Even if my car is new I was charged $77 for an oil change service. My engine light was on, my front tire was low in air. They called me back saying t Even if my car is new I was charged $77 for an oil change service. My engine light was on, my front tire was low in air. They called me back saying there was a nail in the tire that was too close to the metal and they could not fix it. They were charging me $250 for a new tire. I asked them to use the spare. When I returned to pick it up, the engine light was still on, front tire still low in air, and an ugly tire in the back wheel. Took my car to Discount Tire, they showed me the nail was on the top on the tire and it would be a quick fix. Discount Tire fixed my tire for free. Good thing I didn't trust this dealership otherwise I'd have spent $250 in a new tire that I didn't need. Never returning here. Discount tire took care of the engine light for me. More

This dealership once had excellent service. However after the stoke by techs a few years ago any good service left. I would not brig any vehicle here for service it's not with it .Find any other However after the stoke by techs a few years ago any good service left. I would not brig any vehicle here for service it's not with it .Find any other place for repair because no one here cares or know anything about service.or being courteous. More

I have confidence in the mechanics, who have been there for years. Especially Dirk or Mike Spencer. for years. Especially Dirk or Mike Spencer. More

Packet Webb is the best Ford Dealership around! We will never go anywhere else. Their service department is fantastic. They go out of their way to take excellent care of their customers and their cars! A never go anywhere else. Their service department is fantastic. They go out of their way to take excellent care of their customers and their cars! A very big thank you to John Webb for all of his help with buying our Mustang More

Our 2016 Ford Escape Audio unit was dead and took 2 repair visits to replace the affected microprocessor modules. I was impressed with how Bob Marks Service Advisor took ownership and the Technician st repair visits to replace the affected microprocessor modules. I was impressed with how Bob Marks Service Advisor took ownership and the Technician stayed late on the second visit to provide us with the SUV to meet our needs. Even though I was disappointed with Ford's Audio unit premature failure for a 32,000+ mileage vehicle and $1500 repair expense, I appreciate how PWebb's employees worked with me to repair my SUV. I have bought several vehicles from PW since their original Wheaton location and always had my vehicles serviced by them! More

The advisors and mechanics are great!! I feel very comfortable with their work and suggestions. comfortable with their work and suggestions. More