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133 Reviews of Packey Webb Ford - Service Center
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July 06, 2023
My concern is quality of service. The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know that light was out. I had to ask how you serviced the vehicle if the hood does not stay open, do you use a board to hold up. these are things that should be addressed when it is being service for the 40 points inspection, and I am paying for. I can go on, but it is repetitive. More
by lisacarli
Employees Worked With
Nick Dennis
July 02, 2023
I called and made an appointment for the $39. 95 The Work Package. Had to pay 61.53! Don't get it! I'm not happy about this deal!!! I explained to the service guy that I received the deal via e 95 The Work Package. Had to pay 61.53! Don't get it! I'm not happy about this deal!!! I explained to the service guy that I received the deal via email. And that's I what I expected to pay. I still have the email regarding this offer. More
by kenneth.koprowski
Employees Worked With
Robert Marks
June 19, 2023
Fantastic service department. My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was am My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was amazing. He provided me with the name of a towing company that they use and made an appointment to get the vehicles in. Tim kept in consistent communication and was able to make the repair happen in a timely fashion. Great communication and fantastic service - thanks Tim Mattern! More
by MikeMarshall
Employees Worked With
Tim Mattern
June 10, 2023
Packs Webb has provided my maintenance service since purchasing my vehicle. They’ve been professional and prompt. It’s easy with a premade appointment. purchasing my vehicle. They’ve been professional and prompt. It’s easy with a premade appointment. More
by Diana Matz
Employees Worked With
Rafaela Schneggenburger
May 24, 2023
Dealership is clean made a fair trade, however the service department could use a little better organization skills, I make an appointment to have a dent repaired and I leave work early to show up ahe service department could use a little better organization skills, I make an appointment to have a dent repaired and I leave work early to show up ahead of schedule only to find the guy already left for the day. Service kept saying he had work there and was starting the day late and 3:30 would be no problem, well it was. They act is if my appointment meant nothing to other appointments that were made, and that is exactly what happened. More
by Forgetboutit22
Employees Worked With
Ernie Mateo
October 24, 2022
Excellent service! I always have a good experience when visiting your dealership. Friendly and professional people! Would gladly recommend you. I always have a good experience when visiting your dealership. Friendly and professional people! Would gladly recommend you. More
by Mstefani
Employees Worked With
Dirk Ulbrich
