Packey Webb Ford - Service Center

Two 'Works' oil changes and two recalls - great service I purchased my truck in the city, and live in the southwestern suburbs. I had take the truck to the dealer nearest my work and also down in the far I purchased my truck in the city, and live in the southwestern suburbs. I had take the truck to the dealer nearest my work and also down in the far south suburbs when I reported to Homewood. Finally landed on a dealer that is a keeper - Packey Webb. New facility, and some of the best customer service I have received at a dealership thus far. Sam was extremely responsive and got both recalls for my F150 completed along with an oil change in a very timely manner. The facility is spotless, and they do not try to sell you on services that are not needed. I would definitely recommend this dealer for service, and I will come here when it is time to buy my next truck, which may be years from now due to the satisfaction I have with the F150 - the truck will never rust, and with the V8, it is very fast and can be easily customized. -Mike More

Great Service Experience When dropping off our Fusion for what we thought would be a quick oil change and check up (The Works), we learned that there were 4 open recalls that When dropping off our Fusion for what we thought would be a quick oil change and check up (The Works), we learned that there were 4 open recalls that the previous/selling dealer and shops didn’t mention. Tim at Packey Webb Ford offered a loaner vehicle and got the work done. They also identified the need for a couple of new tires and found a good deal for those. The work was well coordinated and the service and sales departments were very flexible as I also purchased a different vehicle at the same time! More

Bad business ethics and terrible communication In May 2018 I purchased a used car (2014 BMW). While finalizing the deal, sales consultant Eric Finlon promised me a one free oil change. I was to get In May 2018 I purchased a used car (2014 BMW). While finalizing the deal, sales consultant Eric Finlon promised me a one free oil change. I was to get the coupon by email. I haven't, so I wrote an email to Eric inquiring about this matter. Several emails, in fact, and he never responded. I managed to get him on the phone twice and he promised to get back to me. He never did. Ultimately, I called Service Manager Mike Payne who reassured me that I indeed get a free oil change and I can come anytime. Today, I drove 20 miles only to learn that since my car requires full-synthetic (as most of modern cars do), they can't offer free oil change. When I confronted Eric Finlon, he confirmed that he received my emails and blatantly admitted that he never responded. My huge disappointment is not about a $100 oil change, it's about disregarding my communication and disrespecting my time. More

pressued to fast to buy truck, and service dept is terrible service dept. was terrible, truck was already detailed n waxed. and then they washed it down with water on a freezeing a day and didn't dry it off. da service dept. was terrible, truck was already detailed n waxed. and then they washed it down with water on a freezeing a day and didn't dry it off. damaged the front valance on truck, got oil everywhere on engine, oil cooler, belt, battery, light, and other places. (tried to wash the motor down with water). u drain the oil on a 2.7 eco then take out filter on top, not the other way around. and also they short sticked it, and also didn't top off other fluids, and also had it for 3 hours, never rotated tires, and wasn't clean wat so ever.. service fails, also buying a truck shouldn't be pressureful. they pressed us way to much, and I still get 100s of emails a day, and stop harassing me, and my dad. we can do our own work, and if the motor or trans goes u better hope u replace it with a new one.. (and also ecobooost owners, buy an oil catch can thing, save the motor, money well spent, and ford shame on u for not putting them on from factory. and come out with a 100k power train and bumper to bumper warrtany.. More

Best Customer Service EVER From the first phone call to make an appointment to my sparkling clean car after service I have to say I was TOTALLY blown away by the TOP NOTCH Custo From the first phone call to make an appointment to my sparkling clean car after service I have to say I was TOTALLY blown away by the TOP NOTCH Customer Service. When I called to make an appointment on Monday November 12th because my "tire pressure low" light kept coming on I had the pleasure of speaking to a gentleman who was so kind and considerate and said "Of course, bring your car right in and we will check it out". I pulled up and was immediately greeted, they immediately brought the car to the back service area to find the issue instead of it sitting there all day as a lot of dealers do when you didn't buy the car from them. I was assigned to Nick Dennis who was so kind and helpful and literally made my day. I received a call within an hour as promised and was told that I indeed had to replace the tire and he would get it done within the hour and as promised, I received the call and it was ready. When I came to pick up the car I was very pleasantly surprised to find that they even washed my car! Even the car dealer I bought my car from doesn't do that! In closing, I will NOT EVER hesitate to make Packey Webb my dealer of choice for service or car purchases. Kudos to a GREAT JOB by all involved and double Kudos to Nick Dennis for making my experience so pleasant. More

Refuse to stand behind their warranties. Have had numerous phone calls and in person visits no luck on them backing there product. Would suggest no one do business with this dealership. Have had numerous phone calls and in person visits no luck on them backing there product. Would suggest no one do business with this dealership. More

Very Professional Ease of making a service appointment for 7:30AM on a Thursday. Had a tire rotation and oil change via Works package in 45 minutes or less. Washed ve Ease of making a service appointment for 7:30AM on a Thursday. Had a tire rotation and oil change via Works package in 45 minutes or less. Washed vehicle. Great Lounge and Coffee. Ed Z More

QUICK PROFESSIONAL SERVICE with Great Waiting Lounge The 7am time slot is great for your typical oil change and vehicle inspection. As always I was in and out in little less than one hour. Large widesc The 7am time slot is great for your typical oil change and vehicle inspection. As always I was in and out in little less than one hour. Large widescreen TV, coffee, donuts etc make the time pass fast. A detail review with the agent that signed you in completes the professional experience at Packey Webb Ford in Downers Grove, IL. C. Jones More

Premuim Care warranty I purchased there doesn't cover that? I purchased a Premium Care Warranty from Packey Webb Ford. When I had to bring my car in for an odd noise I heard from the front driver side I made an I purchased a Premium Care Warranty from Packey Webb Ford. When I had to bring my car in for an odd noise I heard from the front driver side I made an appointment to drop it off. I mentioned on the phone when I scheduled the appointment I have a Premium Care Warranty and was told the deductible was $100. I dropped the car off that morning and explained my concern about the noise and mentioned again I have a warranty that I purchased there. A few hours later I got a call from the service advisor. He said good news, they troubleshooted the noise and the car is done and ready to be picked up. When I got there I was told "fortunately it was just a loose screw and we were able to tighten it up. That will be $150". I said I have the Premium Care Warranty with a $100 deductible but I was told "that's not covered, please see the cashier on your way out". Nice. I paid and then waited 20 minutes while they looked for my car. They didn't even wash it. More

Insane Prices for Incomplete Service/Abusive service manager I brought my car in to have a simple Check Engine light examined, with the vehicle still within the 5 year / 60,000 mile power-train warranty under th I brought my car in to have a simple Check Engine light examined, with the vehicle still within the 5 year / 60,000 mile power-train warranty under the reasonable impression that an engine-related defect would be covered under Ford's standard warranty. After the service technician was finished examining the cause of the problem, I was charged a whopping $140 "diagnostic" fee, which only involved the service technician plugging in an OSB sensor and reading off a computer code. This type of test can be done for free at Auto Zone. The only reason I went to the dealer from the start was due to the warranty being in play, and because I wanted to give this local dealership the chance to win over my business for future maintenance outside of routine oil changes and tires. This $140 charge did not include the additional cost of the proposed repair, which involved the replacement of a canister purge valve, for which they wanted to charge me an extra $265. The part only costs about $40-50 on Auto Zone and the installation is fairly simple. When I disputed the diagnostic charge with the service manager I was essentially fed a load of garbage about how diagnosing the problem involved a large amount of disassembly and labor, despite the whole process taking less than half an hour and not requiring any physical diagnosis beyond the computer code. I pointed out that I assumed this would be a warranty-covered repair given that it was a "check engine light" issue, and the power-train warranty covers any defects in engine components. The service manager's excuse was that because the faulty component was technically part of the emissions system, the engine warranty didn't cover it's replacement. I explained that a $140 fee to simply check a computer code was insane given that I could have had that performed for free nearly anywhere else. I only came to the dealer based on the rapport that I had begun to build with them from my past visits. At this point the service manager started to become agitated and soon became outright abusive and aggressive, repeatedly stating that I "was going to pay the fee" if I wanted my car released. I then asked if this is how they treat all repeat customers, and if he thought losing all of my future business as a local dealership and repair facility was really worth $140 to him. I had even mentioned before the time of the repair that I was planning on having a coolant flush performed with them, which alone would have been about $150 of future business, not to mention the $700+ I had previously spent on tires there. The manager shrugged this off and mentioned that he "sells tires all the time" and clearly implied that my repeated business was not a concern of his. Because of the downright abusive, misleading, egotistical, rude, and highly unprofessional manner in which I was treated, and the fact that they charged me over $100 to perform no work and not actually resolve my problem, I cannot recommend this dealership to anybody for any reason. I highly advise potential customers to steer clear of this place in favor of an independent repair shop, or at least a different Ford dealer. While my experience dealt only with the service department, any dealership upper management that allows this type of behavior from its staff should be avoided at all costs. More