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Packey Webb Ford

Downers Grove, IL

4.6
636 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 636 reviews

August 29, 2026

I've always been well taken care of at your dealership. The staff at the service desk are always polite, knowledgeable, and helpful. The mechanics know what they're doing and I've never had a problem with More

by slowecho1
Recommend Dealer
Yes
Aug 30, 2026 -

Packey Webb Ford responded

Knowing that you’ve always felt well taken care of means a lot to our service team. We’re glad our staff could provide attentive support and expert repairs for your Ford F-150 every time.

August 29, 2026

They are knowledgeable and always treat me kindly. They finish the work on time and I've never had any problems with it. More

by slowecho1
Recommend Dealer
Yes
Aug 30, 2026 -

Packey Webb Ford responded

Your comments about our service team’s expertise and prompt work on your Ford F-150 are appreciated. Knowing you’ve never had any issues is especially rewarding.

August 29, 2026

The best experience I've ever had at a dealership. Bob was the best most honest man I've ever dealt with More

by grinterg1960
Recommend Dealer
Yes
Employees Worked With
Bob Driver
Aug 29, 2026 -

Packey Webb Ford responded

Knowing that our straightforward approach and honest service gave you the best experience at a dealership is rewarding. We’re glad the purchase of your new Ford exceeded your expectations.

August 29, 2026

Always a great experience with this Service Department. My service writer, Kaitlynn is always easy to work with and has kept me in the loop with my ongoing transmission repair. More

by Shmeedr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rioux and Kaitlynn Barg
Aug 29, 2026 -

Packey Webb Ford responded

Knowing that working with our service department has consistently been a positive experience for your Ford Bronco is rewarding. Hearing you felt kept in the loop throughout your transmission repair means a lot to our team.

August 29, 2026

Great experience. Caitlyn, I think that's her name, was very attentive, courteous, and friendly. She made sure to notify me of everything that was being done to my car More

by emmalj21
Recommend Dealer
Yes
Aug 29, 2026 -

Packey Webb Ford responded

Knowing you felt informed about every step of the service on your Ford Explorer is rewarding for our team. Your praise of our attentive and courteous service means a great deal to us.

August 29, 2026

easy from start to finish The entire purchasing process was easy from start to finish. They had the car ready for me when I arrived and the paperwork for the lease was quick and efficient More

by KJEDLICKA44
Recommend Dealer
Yes
Employees Worked With
misaela
Aug 29, 2026 -

Packey Webb Ford responded

We’re glad the leasing process for your Bronco was seamless from beginning to end. Hearing that your vehicle was ready when you arrived and that the paperwork was handled efficiently means a lot to our team.

August 28, 2026

Needed a repair for service engine light. Service Dept advised when they could get me in and work on my car. Returned my car on time. More

by jubak19
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 31, 2026 -

Packey Webb Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 28, 2026

Service repair They were knowledgeable, gave me great help, visit was well timed and thorough More

by CHRISTINE.A.WARMAN
Recommend Dealer
Yes
Employees Worked With
Tim & Nick in service
Aug 28, 2026 -

Packey Webb Ford responded

We’re glad the service visit for your Escape was efficient and thorough. Your comments about our team’s expertise and the support provided mean a lot to us.

August 28, 2026

Dealer of choice for over 30 years. The high quality of service is why I am a customer. More

by RSANDREWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KAITLYNN BARG
Aug 28, 2026 -

Packey Webb Ford responded

After more than thirty years of trusting our service department, knowing the high quality of our work is why you keep coming back means a great deal to our service team. Thank you for trusting us with your Ford Taurus.

August 27, 2026

I came to the dealership 3 times for the same problem overheating they kept my car first for 2 days second time for 6 days third time for another 2 days when I said m gona talk to general manager .. i di More

by NAVEEDIQBAL279
Recommend Dealer
No
Employees Worked With
Nick
Aug 31, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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