Pacifico Mazda

Had a great experience here. I got an estimated price through the AAA auto buying program, in which you enter your zip code and the car model/options you want, and it gives you an estimated price for var through the AAA auto buying program, in which you enter your zip code and the car model/options you want, and it gives you an estimated price for various dealerships in the area (Pacifico is AAA certified, always a good sign). I called about this price and left a voicemail with Cynthia, their internet sales manager. She called me back immediately (within 5 minutes), offered me a price that was $500 below the AAA quote, and within an hour emailed me the quoted price and sticker for the specific car model/options/color I was looking for (including the VIN number for the specific vehicle). If you're new to car buying, this is a pretty big deal. Other dealerships (Sussman, for example) won't email you a hard quote with price and VIN number for a specfific car. This is because the "price" they give you on the phone/internet includes rebates you're often not eligible for (and they will try to mark up the price in other ways like individual options on specific vehicles). So being able to go in with an exact price on a specific car (down to the VIN number) is a huge plus. I called a few days later to check if the car was available. Cynthia was out, but my call was again promptly returned by Brian, the sales manager, who checked the VIN number, told me it was still in stock, and was very clear and direct in discussing price and payment options. Much to my surprise, when I told them I would come in tomorrow to purchase it, they actually held the car for me--this is not something I would expect from any dealer, as they obviously want to sell a car whenever they get the chance and don't like to hold inventory. When I went in the next day they pulled the car around, let me check it out, and then sold it to me for the exact price they quoted without even _attempting_ to sell me any additional upgrades or options. Furthermore, when I told them I would be paying in full up front, they didn't try to talk me into financing in any way. They processed everything relatively quickly (took a couple hours, but that's standard at a busy dealership), and were able to get me registered in PA and give me a license plate on the spot--no need to go to the DMV. So in summary: 1) they were super helpful and responsive over the phone; 2) they quoted me an exact price on a specific vehicle/VIN# and emailed me the full window sticker before I even set foot in the dealership; 3) they held the car for me overnight once I told them I was prepared to buy, again before I had even set foot in the dealership; 4) they made no attempt whatsoever to sell me anything other than what I requested, or to raise the price they had emailed to me in any way; and 5) they made no attempt to convince me to finance after I told them I would be paying in full. I honestly never imagined I would have such a good experience purchasing a car in Philly. I was thankful enough to write this review--I'm a pretty lazy person and barely ever yelp, but I wanted to return the favor for the great service they gave me. Oh, and did I mention that I paid more than $3000 below MSRP? I suppose the fact that I knew exactly what I wanted and was obviously knowledgeable and direct in our negotiations helped me out, but there's no denying they did everything they could to make my experience a good one. More

I just purchased my first car at pacifico Hyundai and overall it was a great experience! Carl Madonna was the sales person I worked with and he really worked hard and was wonderful in getting me the best overall it was a great experience! Carl Madonna was the sales person I worked with and he really worked hard and was wonderful in getting me the best deals and honest responses to any and every question I had. For my first car right out of college I have no regrets and am happy I went through Pacifco Hyundai to get my new baby at a fantastic price! More