Pacifico Mazda

The level of customer service and professionalism from the staff, especially the sales person Cynthia and Jodi, is unsurpassed at Pacifico. I have purchased many vehicles in my time and cannot remember ev the staff, especially the sales person Cynthia and Jodi, is unsurpassed at Pacifico. I have purchased many vehicles in my time and cannot remember ever being so comfortable and secure in the decision as I was at Pacifico, mainly due to the service I received. I found the vehicle online, viewed the user friendly website, physically went to the indoor sales location on my day off, took a test drive and was thrilled. More

When I needed to purchase a new car I started with an internet search that referred me to two Hyundai dealers in the Philadelphia area. I checked off both dealers expecting to receive follow-up from bot internet search that referred me to two Hyundai dealers in the Philadelphia area. I checked off both dealers expecting to receive follow-up from both. One dealership responded immediately - Pacifico Hyundai - via email - and then followed up with a telephone call. I spoke with Kyle Keehn. Kyle was very pleasant and also informative. He explained that I would qualify for a special rate because I had contacted Pacifico via the internet and he also gave me quotes for different models that would be of interest to me. He told me that his area of sales was dealing with internet responses and he was going to transfer me to the salesperson who would have more in depth information and specifics about what was available for me. I was transferred to Lamont Dean. Based on experiences of buying a new car, I was braced for "getting through" what in the past had not really been enjoyable experiences. I was pleasantly surprised by my experience at Pacifico. My conversations with Lamont Dean began on a Friday and he answered any questions I had and called me back with any additional information, when necessary. I went to Pacifico Hyundai on the following Monday, traded in my car, and drove home in a new Hyundai! At all times, Lamont Dean was personable and helpful and he went out of his way to come up with a deal that worked for me. In the few hours that I spent working out details, there was never an unpleasant moment – he made me feel relaxed and I never felt like I was being pushed or forced. Brian Green was the person who handled all the contracts and paperwork and he was very efficient and also pleasant and ensured that the experience was not overwhelming in any way. I also met Jodi Delia, another salesperson at Pacifico. She introduced herself to me and, with a big smile, congratulated me about my new car – a lovely woman and her friendliness just added further to making my experience there a pleasant and positive one. I also spoke with a couple of other employees there. Unfortunately, I cannot recall there names - but everyone was most pleasant. Back to Lamont - I cannot say enough good things about Lamont Dean! My impression is that he is a good and decent human being and it shows through. He knows all the details of his job, but also seems to like his job and likes helping the people he meets. He was good to me. When I was leaving, he told me that I was now part of the Hyundai family and to let him know if I needed help with anything in the future and that he looked forward to a long relationship. A very nice man. (Lamont – I expect that you get to read this – so –I’m saying again – thank you!) I'm pleased to say that my impression, in general, of the Pacific dealership, was very positive. There was an overall feeling of friendliness and congeniality – to the customers – but also amongst the employees. The environment was busy but not in a stressful way. I think it must be a good place to work! I bought my last Hyundai at another dealership but on occasion I used the service department at Pacifico and I recall that the experience was good. I guess I will be seeing more of them now that I have bought a new car there and will be using them for all the regular servicing! p.s. I had to "Select vehicle brand purchased/considered" before I could submit this review and the only option was "Mazda" and that is what I selected - when, in fact, the brand I purchased was a "Hyundai." More

After communicating with the internet department, my husband and I and our 14 year old son went to Pacifico to purchase the Mazda CX-5 we had decided we wanted. We only went to Pacifico because they ha husband and I and our 14 year old son went to Pacifico to purchase the Mazda CX-5 we had decided we wanted. We only went to Pacifico because they had the CX-5 with the options I wanted in stock. Upon arrival at around 11 am, we were greeted by an individual (he never asked us our names or told us his) and, in response to my asking for Kyle, said that Kyle was in the internet department, not Sales, but that he could help us. He turned out to be Michael Conahan (oddly, he is not one of the employees listed on their website or as a choice on this form.) We told him we wanted to see/test drive the car about which I was speaking to Kyle. We first walked around the parking lot looking for the right car, then we began driving around to other lots looking for it. Could not find it. When he went in to inquire, he found out that the car I was looking for was the one in the showroom just feet away from the desk he sat at. What a waste of time. We then proceeded to negotiate. Well, we did. Michael had nothing to say at all. He simply took what we said to the Sales Manager, Brian Green, who then took over the whole process-including actually showing me some quirky features of the car. Once we made an agreement and decided to proceed, it was probably around 12:30. Michael began to tell us that it would take time to "prep" the car and we would have to be "in line" for financing. As this was the holiday season and we had tons to do and had our college daughter at home waiting for us, I told Michael I would prefer to leave and come back later to pick up the car. He said he wouldn't advise that because we would lose our place in the finance line. As for the prep, it "wouldn't take long" because they have two guys working on it at one time. We agreed to proceed. We saw them take the car from the showroom floor. We sat with Michael who said absolutely nothing to us. When I saw other customers eating soft pretzels, I asked Michael if there were soft pretzels somewhere so my son could eat something. It was well after lunch at this point. Michael pointed to a hallway and said they might be back there. And we could purchase beverages. We continued to wait. I watch the other sales people meet with other people. The salesperson next to us met with 3 different groups of people and sold them cars in the time we sat there in silence and hunger. Michael did schedule an oil change for the car we hadn't yet purchased--he said he was required to do so. They get evaluated on it. At some point, Michael disappeared for over an hour. We had no idea where he went or what he was doing. It was around 2pm. When he returned, around 3 or 3:30, he advised that he had "done a favor" for someone and ran out of gas doing it and had to walk back to the dealership because no one would answer the phone. In the meantime, no one had been advocating for us or doing anything for us actually. The sales manager was definitely aware that we were there, sitting alone, doing nothing. Still no lunch for any of us and we are not allowed to leave because we risk losing our place in line for financing. We are now confused because the two guys who were prepping our new car, had had the car for almost 3 hours. Then, it appeared. I went to go look at it. Unbelievable. The only thing the guys in prep had done was vacuum the floor. This was a car that had been in the showroom. There were fingerprints everywhere, dust and dirt everywhere in the car, including on the seats, and all they had done for the 2.5 hours they had the car was vacuum the floor. There was even tons of dirt in the grill of the car so I am pretty sure it wasn't even washed. WHAT WERE THEY DOING ALL THAT TIME? Michael got some cleaning fluid and started to clean the interior of the car. I kept finding more and more that they hadn't done. It was a disgrace. Michael asked if I wanted them to redo. I said I could not be there for any more hours. And, there was no reason to expect a different result. Then, finally, around 4:30pm we get into finance. EVERY SINGLE PIECE OF PAPER HAD THE WRONG INFORMATION ON IT. According to the finance woman, our salesman or Brian Green gave her the wrong information regarding the term and amount of the financing. WOW! Interestingly, when we told her about how the car was so filthy after being "prepped" for 2 hours, she was not surprised at all and looked at the clock noting that the supervisor there was now gone so there was no point in taking it back there because it would not be done right anyway in his absence. (Not sure that matters because he would have been there when the car was there in the first place...) Finally, at 5pm, it is now dark outside. We are ready to leave. Michael told us nothing about how the car worked; his only concern was to pair up my phone I guess so he could check that off the list with the scheduling of the oil change. I asked him about the Sirius subscription period--wanted to confirm it was 4 months--he said it was 3-WRONG. My husband asked him how large the gas tank was-Michael said-13 gallons. I had to correct him-it is 15 gallons. I then drove the car home in terror because I did not know how anything worked. We couldn't get the navigation to work and we had a 40 minute drive home on I-95. So scary. When we got home we had left the car outside the garage. When I went out to start the car to then put it in the garage, I couldn't get the car to work. I was in a panic. The key did nothing. I went in the house and got the other key and it worked. It turns out, we were given a key to a different car so we only had one key that was the right one. Additionally, we discovered that the prep guys had forgotten to install the $200 cargo cover we had purchased. Keep in mind this dealership is 40 minutes from our home--we were not going back there for things that should have been done right in the 6 hours we had been there. We demanded they overnight our key and send me a check for the cargo cover. They agreed to do that. In reviewing the materials, it appears that the salesman was supposed to go over all of the workings of the car with me. It also appears that a label was supposed to be put on the car windows to let me know who to call for assistance in the case of a breakdown. To this day I have no idea how to get access to the Mazda Assistance program that comes with the car for 3 years and for which I cancelled my AAA. Additionally, the car has a feature--City Assist Brake--something like that--which I paid extra for in a package--and I don't know exactly how it works but I have had a couple of experiences where it should have kicked in and didn't. I half wonder if I paid for something else I didn't get. The Volvo dealer takes you on a mini track to show you how that feature works--Michael didn't even talk about it. He probably has no idea. What is really disturbing is that I was told over and over again that I would be getting a survey from Mazda which would ask me to rate/discuss my sales experience. I NEVER RECEIVED IT. I asked Pacifico about why I never received it and they said they had no way to suppress it but do you think that it is a coincidence that I never got the survey? I don't. Finally, they send me multiple letters, like one on December 5th, thanking me for my purchase and asking me to refer people there--but there is no name or signature on the letter--only an open space for one. "Sincerely, ----------------------------." Every single letter sent is unsigned like that. I recall other dealers not only signing the letter but giving me business cards. We have purchased many, many cars over the years. Hondas, Toyotas, Acuras, etc. We have never had such a poor purchase experience. I would not want anyone else to experience this. ' More

Went to dealer for a specific vehicle we found on their website. Explained our whole situation to our internet contact Kyle, as well as the exact car we were coming to see. When we got there we were inform website. Explained our whole situation to our internet contact Kyle, as well as the exact car we were coming to see. When we got there we were informed that the car was no longer there and they weren't even sure how long it was gone (or so they say). The deal was an amazing deal (too good to be true). While we were there, trying to find something that might work, Kyle did come to the salesperson's desk that we were at but didn't even acknowledge us. Jodi is the reason I gave a 5 on friendliness. I gave them an "OK" on quality of work because Jodi did try hard but I couldn't give higher than that because they felt as though it was no big deal that the car we came for had been long gone, as far as we can tell, and no one cared to come to us and apologize in any way. After sitting there for hours finally had to leave to see if we could get 2nd option car at another dealer. Had read several good reviews from people that came over to there from NJ and was looking forward to what I thought would be a different kind of experience. Instead found just another typical car dealership. No different than the one right around the corner from where ever you live. Big time feeling of BAIT & SWITCH! More

I wanted to celebrate by birthday in a special way. I wanted to do something for me. I ended up at the Pacifico Mazda dealership on March 3, 2013. I was warmly greeted by Craig, who from first sight say wanted to do something for me. I ended up at the Pacifico Mazda dealership on March 3, 2013. I was warmly greeted by Craig, who from first sight say I was out of my element. Though I had my husband and brother, I wanted to do this myself. I have never brought a brand new car, nor set foot into a dealership. Craig asked me what I looking for and how much I was will to pay. I told him I was looking for a certified used car, to fit 6 people. Oh and by the way, I DON'T DO MINIVANS. Out to the lot, Craig directs me to a Meteror Gray, 6 passager MAZDA 5 TOURING edition. It had EVERYTHING I wanted and was NOT a minivan. Back in he dealership, I had the key an full tank and only 3 miles. Yes craig was able to get me a BRAND NEW car for a cheaper payment that a USED one. I LOVE MY MAZDA and the MADZA family!!! LENORA and TROY!!! More

No matter what, do not bring your car here for service!!!!!!!! My mother brought her brand new 2013 Mazda2, which we purchased from this dealership (this was another headache that will be discusse service!!!!!!!! My mother brought her brand new 2013 Mazda2, which we purchased from this dealership (this was another headache that will be discussed in a different review), in for replacement service of her passenger side mirror. The mirror face needed to be replaced. When she brought her car in for service, the service adviser told her she needed to replace both the mirror face and the casing, though only the face was damaged. It was evident that the casing did not need to be replaced and that the mirror facing could be popped in as it looked like it popped right out. However, they told her to replace both. Then they made her prepay for the parts!!!! It's a dealership, since when do you need to prepay for parts when you have all the parts you need right there in the service department!????!!! Nonetheless, my mother, like many senior citizens, are ignorant to such things and so they comply without questioning the validity of what's being asked. She prepaid for the parts (one of which was not needed) and came back later for service. Two days later, after service was completed, she noticed the passenger mirror casing, which was just replaced, was cracked on the bottom and the swivel housing that holds the mirror now had a 1/4" gap. It is obvious that whomever replaced the mirror did so incorrectly or there is a manufacturer defect. My mother returned to the dealership (without my knowledge, as I would've went with her the first time and the second time) and showed them the damage and the service technician John said, "someone hit your car again." No one hit her car the first time, let alone this time. We took pictures of the mirror and the car to prove that there was no outside influence to cause the damage. She asked him was it like this when she brought the car in the first time and he said "no." So if it wasn't like that before service was done on the car but after service there's now more visible damage to the mirror; but no scratches or nicks or cracks (which would be evident if the car was "hit again") are on the car or the mirror as a result of some outside influence, then it is clear that there is some defect. The service adviser said, "you need to replace the whole thing." My mother asked him why this was not recommended the first time. John states, "because it wasn't like that the first time." They are trying to milk her out of paying more money for damage that was not a result of outside influence but a result of careless service reparations. WHATEVER YOU DO, DO NOT TAKE YOUR CAR TO PACIFICO MAZDA FOR REPAIR!!!!!! THEY HAVE POOR CUSTOMER SERVICE. THEY DO NOT MAKE YOU FEEL LIKE YOUR BUSINESS IS APPRECIATED AND THEY DO NOT DESERVE YOUR BUSINESS. GO ELSEWHERE WHERE YOU WILL BE VALUED AND APPRECIATED AS A CUSTOMER. I own a 2006 Mini and even though I am past warranty, the BMW/Mini Dealership values you as a customer! I've never had a problem with getting excellent customer service. I am also a former Toyota owner and have never had a problem with the Toyota Service department. Pacifico Mazda is the first dealership where I have seen poor customer service to new customers. More

This has been one of the best purchase that I have made in a long time you guys exceeded over my expectation you guy are awesome in a long time you guys exceeded over my expectation you guy are awesome More

I purchased my brand new Mazda CX-9 on July 26, 2013. I I purchased my brand new Mazda CX-9 on July 26, 2013. I initially did my research on-line and was assisted by Kyle Keehn; who was very informati I purchased my brand new Mazda CX-9 on July 26, 2013. I initially did my research on-line and was assisted by Kyle Keehn; who was very informative and helpful with additional information and pricing. Thanks Kyle! Upon visiting Pacifico Mazda's Dealership, I was warmly greeted by Sales Manager; Brian Green--who was expecting me, thanks to Kyle--and he quickly arranged for sales associate; Jason Oquendo to assist me and my wife with our purchase. Thanks Brian! Jason was joined by new sales associate; Jodi Delia; (well, new to Pacifico, that is) and both were extremely welcoming and made us feel right at home. Jason brought the CX-9 around from the lot and together we all took a test drive. Needless to say, we all had a great time on the test-drive and loved the CX-9---Zoom Zoom! After the test drive, both Jason and Jodi patiently answered all of our questions and gave us a detailed description of the vehicle and its options. Satisfied that the CX-9 was right for us, my wife and I decided to purchase the vehicle. Thanks Jason & Jodi! We went back into the dealership and were presented with a fair price quote for the CX-9. I was pleasantly surprised and very grateful with the "no-pressure" and "no-haggle" style of negotiations process utilized by the entire Pacifico team. So much so, that we accepted the offer and made the deal. The process was quick, too. Mainly, because everyone pitched in--from completing the paperwork, to detailing and fueling the vehicle, to delivering us our brand-new vehicle--everyone played a part...it was a team effort. Thanks Pacifico! I must add that everyone at Pacifico was wonderful and provided us with a wonderful car-buying experience. The whole team at Pacifico acted like a family--and treated my wife and I like family, too--especially Brian, Jason & Jodi. Thanks guys! Sincerely, Brian & Katie McBride More

Lamont was great. Really helped me find the right car. Very happy with my mazda 3. Lamont help me find a car that fits me. Very happy with my mazda 3. Lamont help me find a car that fits me. More

After visiting about 15 dealerships (not exaggerating) we decided to try Pacifico aiming to buy a Kia or Hyundai used sedan. We barely got through the gate and Lamont came out to meet us. He was friendly b decided to try Pacifico aiming to buy a Kia or Hyundai used sedan. We barely got through the gate and Lamont came out to meet us. He was friendly but not pushy. We told him what we were looking for and he knew what was in stock and where it was precisely on the lot. Unfortunately, it started pouring rain. Lamont brought us in and sat us down and discussed our options and using a calculator was able to get us an idea of what price range we should be looking for, etc. With the bad weather we decided to come back another day to walk around and test drive. Our decision to return to Pacifico was based soley on the customer service and attitude of Lamont. When we returned Lamont was able to work with us and after talking a bit more he informed us about Mazda which we did not consider and after crunching the numbers and test driving we bought a new Mazda2. Lamont even came in on his day off to sign the final papers with us. We could not be more happy with our purchase or the customer service provided to us by Lamont as well as the other Pacifico staff we talked with (Brian Green, Carol Fahy and a newer employee). I definitely plan to recommend Lamont and Pacifico to anyone looking for a vehicle. More