Pacifico Mazda

Great customer service After browsing around at other Mazda dealerships, Pacifico was able to get me the exact car I wanted for a price that couldn't be beat! Gabe and Shadi After browsing around at other Mazda dealerships, Pacifico was able to get me the exact car I wanted for a price that couldn't be beat! Gabe and Shadi were very helpful in making it a quick and easy process. Although we had to wait quite a while for the finance manager to finish business with other customers, my new Mazda6 was worth the wait! More

Great Experience Great New CX-5! Two weeks ago, I purchased a new Mazda CX-5 from Lamont Dean. WOW. This car is absolutely amazing and half the price of equally equipped SUVs. The rid Two weeks ago, I purchased a new Mazda CX-5 from Lamont Dean. WOW. This car is absolutely amazing and half the price of equally equipped SUVs. The ride, style, and quality are all 10. Lamont was wonderful and helped me the entire process. I came in for a CX-3 and left with the CX-5...the 5 was completely different feel, ride, and look to the 3...so much better overall and 2.5 engine. The sales team also got me a great deal for my trade in which helped to close the deal. The entire team at Pacifico Mazda did a great job! More

Lamot went out of his way to help me get my Miata Lamont made me feel right at home from the minute I walked into Pacifico. I was looking for a 2017 Miata Grand Touring which was on the showroom floor Lamont made me feel right at home from the minute I walked into Pacifico. I was looking for a 2017 Miata Grand Touring which was on the showroom floor. I test drove it on a Thursday got a price for the car and all the fees then went back again Saturday to close the deal. Lamont answered all of my questions and was very easy to work with. Since I didn't want to trade my Mustang in, I asked Lamont if he could follow me to my house in NJ 15 miles away drop off the Mustang and then drive me back to the dealership to pick up my Miata. He said he could do it! I have nothing but good things to say about Lamont. I can safely say I have never said that about any other car salesman I have ever dealt with. Thanks again Lamont for a smooth process which enabled me to get my 60th birthday present a 2017 Miata Grand Touring! More

New car My experience at the Mazda dealer was very satisfying, the reason why because Gabe did not push me he was patient he showed me pre-owned cars and 2017 My experience at the Mazda dealer was very satisfying, the reason why because Gabe did not push me he was patient he showed me pre-owned cars and 2017 cars I test drove three different cars. I explained I Only Wanna shop I do not want to buy. Gabe was very patient. I explain how much I want my payment to be how much money I had to put down, the dealership work with me and by the end of the night I have a brand new 2017 Mazda 3 with less than 20 miles. I recommend this dealership I'm a happy camper! Thank you. More

Never again. Just had a rather terrible purchase experience with this dealer. Being up front with Devin about purchasing this certified vehicle, called ahead and c Just had a rather terrible purchase experience with this dealer. Being up front with Devin about purchasing this certified vehicle, called ahead and confirmed they actually have the car in the lot, and visited this dealer same day, somehow, magically they could not find the car anywhere in the lot so they could not show it to us. Test drove some other cars that we were not intend to buy. >4 hours wasted (2 hr commute round trip and 2.5 hours in the dealership). Was promised to be-able to locate the car and have it ready to purchase today by Devin. Therefore we went back saw the car today, happy with the car and even wrote the check and paid for it right there, then we waited 3.5 HOURS and didn't even get to sign the paperworks. We were first told by Devin the business manager (Jason?) was "taking care of someone else", then 3 hours later, it was 9:30pm at that time and nobody even came up and explained to us why it's taking so long. I had to walk out and find Devin and then got some answer, magically again, they could not find the TITLE!! WHAT? You don't just promise the customer you can buy it today and not have a freaking TITLE ready! You don't promise the customer you can check out the car today and not have the CAR ready! So much for taking care of your customer! We arrived right after work at 6:45pm and didn't got home till 11pm for two days straight and still couldn't get a satisfied answer. Jason explained to me something like the car only been instock for 14 days, and normally you wouldn't expect the car to be sold this fast bluh bluh, we TOLD Devin yesterday we were going to make a decision today and you still don't expect it to be sold? I don't understand why dont a dealership expect their cars to be sold asap. Also, one of the employee even joked about giving him MORE money after he cleared our check. I was SHOCKED, for many hours wasted at this place aren't you supposed to compensate us instead? So at 10:15pm, we left the dealer with a DEALER'S tag, didn't finish any paperwork given already PAID for the car, extremely unsatisfied. It just feels like this dealer doesn't care to even try to make this unnecessary wait smoother, nor willing to do anything to even make us feel better. More

Great! I want to thank Pacifico Mazda for helping me lease a new Mazda CX-3. As a first-time car buyer, I was unsure of a lot and had many questions. Devin a I want to thank Pacifico Mazda for helping me lease a new Mazda CX-3. As a first-time car buyer, I was unsure of a lot and had many questions. Devin and his associates were very polite, helpful, and patient with me throughout the whole process of asking questions, test driving vehicles, follow-up questions, looking into features, etc. I am pleased with the quality of customer service I received and the care that went into my thoughts and decisions. Here's to being a new customer! More

Honest and fun experience From the moment I walked in the door and met Dahlia I knew my experience would be great. Dahlia was very professional and knowledgeable in helping me From the moment I walked in the door and met Dahlia I knew my experience would be great. Dahlia was very professional and knowledgeable in helping me decide what trim of the CX-5 would fit me best. She explained every feature of the vehicle and when I had questions, she was able to quickly answer them. Once I settled on a vehicle, Brian worked with the numbers with my husband and I and was super helpful and showed us everything. Not once did I feel like I was being taken advantage of (as I had felt at a few other dealers I had visited). I felt like they were being truthful with me the whole time, not to mention they were a lot of fun to talk to and joke with throughout the process. I would definitely send my friends and family to Pacifico and would recommend Dahlia and Brian in a heartbeat! More

TOP NOTCH GENERAL SALES MANAGER I leased a Madza from Pacifico in 2016 and unfortunately had some difficulties. Fortunately for me the general sales manager Mr. Shadi Dandan stepped I leased a Madza from Pacifico in 2016 and unfortunately had some difficulties. Fortunately for me the general sales manager Mr. Shadi Dandan stepped in and handled the situation with professionalism and speed and got the issue resolved. I would definitely recommend Pacifico Madza to anyone looking to purchase or lease, especially dealing with the Shadi. Thank you again. More

First time buyers experience My dealer was absolutely exceptional. He never failed to go above and beyond for me . He made me feel so welcomed by offering me beverages and various My dealer was absolutely exceptional. He never failed to go above and beyond for me . He made me feel so welcomed by offering me beverages and various snacks. And after we actually found the right car for me the rest was a breeze. He informed me about everything about my new vehicle which was a 2017 Ford Escape. This dealership needs more people like him he is truly amazing at his job. Thank you for the great experience Alex. From Aliah Brown More