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Pacifico Hyundai - Service Center

Philadelphia, PA

4.5
276 Reviews

276 Reviews of Pacifico Hyundai - Service Center

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June 20, 2021

Scheduled automatically for the early morning. Good timing and service from the beginning to the end. Service explained. No issues. Everyone was helpful and friendly. More

by rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Jun 22, 2021 -

Pacifico Hyundai responded

Hi Rob, Thanks for leaving us such a wonderful review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

June 18, 2021

I had an eight o'clock appointment for an oil change and I had an eight o'clock appointment for an oil change and back windshield wiper replacement for my 2002 Acura MDX. At 8:45 I was informed that the wip More

by BIGRAN316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JACQUES,NICAISSE
Jun 24, 2021 -

Pacifico Hyundai responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Jun 24, 2021 -

BIGRAN316 responded

The review I posted explains it all.

June 16, 2021

The service at this dealership is excellent. My service advisor, Dennis, is always helpful in keeping me informed of my cars progress. My time at the dealership is minimal because I have to wait for my car More

by Mommakate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur Hawkins
Jun 17, 2021 -

Pacifico Hyundai responded

Thank you for leaving such a nice review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

June 04, 2021

SALES TEAM IS GREAT BUT SERVICE IS HARD TO MAKE APPOINTMENTS, SPOKE SPOKE TO TOM FLYNN ON TWO OCCASIONS A YEAR APART BUT NO HELP More

by catman7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Golden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Pacifico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Flynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Cichetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LAMONT DEAN BEST IN SALES , Lamont Dean
Jun 04, 2021 -

catman7 responded

YOU SHOULD HIRE MORE STAFF, I WAS TOLD BY FYNN YOUR ARE UNDER STAFFED, FOR OVER TWO YEARS!

May 12, 2021

Everyone is always helpful and friendly. They quickly got my car in for service and contacted me as soon as it was finished. Also checked to see if all recommended service was up to date. More

by s_grosso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamont Dean
Jun 02, 2021 -

Pacifico Hyundai responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

April 23, 2021

Service Advisor Amanda White was very polite and caring. Took time to explain what’s going and explaining how it was going to be done. More

by Lwhandymanjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda White
Jun 02, 2021 -

Pacifico Hyundai responded

Hi Lwhandymanjoe, Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

March 31, 2021

Dennis is always VERY attentive, friendly and helpful when I go into the dealership for service. I sent follow up messages regarding the need for an inspection as well, however, that was overlooked someh More

by Sheenbean00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

very good service advisor dennis golden very good mech. arthur hawkins work was well done good workers all of them.ill always deal with pacifico hyundai. More

by lerrojv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Jefferson, Robert Lacy, Arthur Hawkins
March 23, 2021

Excellent service! As always! Thank you for your services! Please continue your excellent service. I will refer my friends and family members. Again thank you! More

by EThomp1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2021

Always professional and make you comfortable explaining the repairs needed to your vehicle. Going over each price for services needed to the vehicle. Giving out free car wash vouchers More

by dacustis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda White
Mar 08, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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