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Pacifico Hyundai - Service Center

Philadelphia, PA

4.5
278 Reviews

278 Reviews of Pacifico Hyundai - Service Center

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August 19, 2021

The service was very good and timely everyone was very helpful and pleasant. The only negative I must say is they to do something about that step into the service dept. There is a sign on the door but a g More

by jojoe9090
Recommend Dealer
Yes
Employees Worked With
Amanda White
Aug 20, 2021 -

Pacifico Hyundai responded

We apologize that this incident occurred, thanks for the great feedback. We will take your recommendation under advisement and see if is possible with the distance available between the door and the desk to install a ramp. In the meantime we will be more diligent in letting our customers know about the step.

August 13, 2021

The customer service is bad. Amanda and Denise have bad customer service. The car is running better now. I rate 4 star because of customer service. More

by zekarias.kidane1198
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda White, Robert Lacy, Jeff Horebe
Aug 17, 2021 -

Pacifico Hyundai responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

August 03, 2021

I had my Hyundai Sonata last week for state inspection. Amanda White was my service writer. She handled everything professionally and with a smile. Made me feel right at home. She is diffidently an asset More

by douglashbrownjr
Recommend Dealer
Yes
Employees Worked With
Amanda White
Aug 03, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 02, 2021

Professional staff advisor made you as aware of work your car needs. Friendly courteous pleasant More

by Peaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Caputo, Amanda White, Arthur Hawkins
Aug 03, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 31, 2021

Amanda was very hospitable, knowledgeable, and attentive while I waited to get my oil change and issue checked for airbag. She kept me updated on the progress of my car service and explained everything that More

by Brittany.Y.Perez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda White
Aug 02, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 30, 2021

Brought in for yearly state inspection and an electrical issue. Failed to order and install a part I had specifically brought the car in for and paid an electrical test for. Disappointing. More

by Lance R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Aug 02, 2021 -

Pacifico Hyundai responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Aug 19, 2021 -

Lance R. responded

I’ll note that Pacifico did reach out to me in order to rectify the situation. They readily offered a loaner vehicle while my car was back in the shop for the initial electrical work. My experience on fixing the issue was mostly favorable, although not glitch-free, but the further service representation by Jackie Symons was 5-star. Overall I still like and will use Pacifico Mazda - just wish these little oops’ wouldn’t happen.

July 30, 2021

Wonderful service all around, never had a problem employees are always nice whenever I have a problem keeping my appointment they always understand and I have no problem changing it I will always go More

by Lailonnie46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda White
Jul 30, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 29, 2021

Jorge the service rep was very good.I dropped my car of at 9am. Car was not ready until 4pm. Service Department was very busy More

by jjdoc3233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur Hawkins
Jul 30, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 27, 2021

Great service and nice friendly staff.Hats off to Dennis great job.Thank you ..I would recommend Pacifico to friends and family.Thanks again.Good by More

by brdoctorplay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Pacifico Hyundai responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 21, 2021

Always professional service from everyone at Pacifico Hyundai Service department. Only issue is getting an appointment thru call center they don't return your call More

by pjc130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda White
Jul 22, 2021 -

Pacifico Hyundai responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! We apologize we missed your call. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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