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Pacifico Hyundai
Philadelphia, PA
1,811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,811 Reviews of Pacifico Hyundai
April 14, 2015
Outstanding as always! I was in need of another vehicle. My decision to purchase one from the Pacifico Hyundai dealership was a no-brainer. In the past, I've purchased two I was in need of another vehicle. My decision to purchase one from the Pacifico Hyundai dealership was a no-brainer. In the past, I've purchased two of my other vehicles from their organization. Each time I was assisted by the best Sales/Leasing Representative in Philadelphia. His name is Lamont Dean. There are so many things I like about Mr. Dean, such as his patience. God knows he always exhibits the patience of Job when assisting me! Before closing the deal, I did some research and thought I found a better finance rate. He came in on his day off and sat with me to go over all the figures. After reviewing everything, it turned out the rate his finance team came up with was the best rate. The thing that I appreciate the most is his willingness and eagerness to find a vehicle that not only fits the buyer's personality, but more importantly their budget. In my opinion, he goes above and beyond the call of duty. For anyone interested in purchasing a vehicle, I would highly recommend Mr. Dean and his group. More
by Joopju728
Employees Worked With
Lamont Dean
April 14, 2015
BEST EXPERIENCE AT A CAR DEALERSHIP EVER I would definitely recommend this dealership and sales person when buying or leasing your next vehicle. Very nice people...great inventory and service I would definitely recommend this dealership and sales person when buying or leasing your next vehicle. Very nice people...great inventory and service. I was very impressed with how nice everyone was. I live in New Jersey and made the decision to buy there because the dealers I had in NJ were very impersonal. More
by Hummingbirdjkl
Employees Worked With
Jodi Delia
April 12, 2015
I actually enjoyed buying this car! I surfed the Internet for new small car prices - Volkswagen, Honda, Mazda, Nissan, Kia, Ford, Toyota, Hyundai. Pacifico Hyundai's Accent came up the b I surfed the Internet for new small car prices - Volkswagen, Honda, Mazda, Nissan, Kia, Ford, Toyota, Hyundai. Pacifico Hyundai's Accent came up the best. I was pleasantly surprised when Cynthia Crum gave me over the phone the exact price of the hatchback, right to the penny. The very next day, Reggie Jefferson took me to the Pacifico office and within two hours, handed me the papers and the keys to the Accent. It was brand spanking new, only 3 miles on the odometer, and sparkling clean, gleaming in the sunlight. I love that car, and like it more with each day. I am writing this review now to show my gratitude for the friendliness and quick help given by Ms. Crum and Mr. Jefferson. My previous experience with car sales folk has been dreary and a drag but these 2 Pacifico employees make me look back with fondness at their honesty, complete command of their material, and their forthrightness. I actually enjoyed buying this car as much as I now enjoy the car itself! More
by accentman
Employees Worked With
Cynthia Crum, Reginald Jefferson
April 04, 2015
Horrible Service Department I took my car to Pacifico Hyundai twice in that last 2 months. Both times I had made an appointment online. I had to make an appointment online beca I took my car to Pacifico Hyundai twice in that last 2 months. Both times I had made an appointment online. I had to make an appointment online because I was unable to get an actual person on the phone in the service department and my voicemail messages were not returned. The first time I went there I waited 3 hours for them to tell me that they needed to order a part. They assured me that they would call when my part came in. After 2 weeks of waiting I finally called to see if the part came in, of course it took serveral attempts and more unanswered voicemails for me to get an acutal person on the phone who told me my part came in quite a while ago. I went ahead and made another appointment to get the part installed, thinking I would have another 3 hours wait I opted to use the shuttle service thist time. 2 days before my scheudled appt, I get a call telling me if I do not call and schedule an appt that they will send my part back! I tried to call them back and tell them that I had an appt in 2 days and not to send my part back, but of course again I was unable to get anyone on the phone and again my voicemail messages went unanswered. I make my appt for 11am and indicated that I would like the shuttle service. When I asked how long the repair would take they said 1.5-2 hours. After waiting an hour and the shuttle still had not arrrived I opted to just wait for my car to be finished. I was there for over 3 hours. This service department is a DISASTER! Please save yourself time and frustration and take your car someone else. In my opinion this dealership only cares about selling cars not servicing them. There is no point in making an appointment with the service department because they will treat everyone as a 'walk-in' and make you wait anyways. More
by Hyundaicustomer
Employees Worked With
Keith Reedell, Glenn Kemery, Lisa Jensen
April 01, 2015
Anther reason to stay with Hyundai Pacifico My lease was almost up on my 2011 Sonata. I loved that car and wanted something similar. My salesperson Steve Chromartie worked hard to provide me w My lease was almost up on my 2011 Sonata. I loved that car and wanted something similar. My salesperson Steve Chromartie worked hard to provide me with not only similar, but better than what I had. Although price was important, I was accustomed to a certain amount of luxury I had with my previous car. Unfortunately, Steve's manager insisted he show me a level below, with cloth seats, no sunroof, etc. to keep the monthly lease at the same level. Steve apologized to me for bringing it out. I almost walked away, but he then brought me out to the lot to show me what he thought I would like, and I loved it! I signed the paperwork and drove out with that car, at a price that I could work with. Thank you Steve for listening and translating what you customers want into a reality. More
by Roseanne
Employees Worked With
Steven Cromartie
April 01, 2015
A Wonderful car-buying experience! Another dealer told me that Pacifico could not honor the TrueCar price I was promised. Pacifico proved them wrong! Jill Dawson was promptly responsi Another dealer told me that Pacifico could not honor the TrueCar price I was promised. Pacifico proved them wrong! Jill Dawson was promptly responsive and helpful with my questions before the visit. My salesman, Steve Cromartie, was pleasant, knowledgeable and so caring! Jason did a great job with the financing and made the numerous signings easy. I would definitely recommend this dealership. More
by Jerseygirl
Employees Worked With
Jill Dawson, Jason Oquendo, Steven Cromartie
March 31, 2015
Friendly informative Very well taken care of, took the time to make sure we understood everything. Also, very friendly. My first expiernce purchasing my own car and I will Very well taken care of, took the time to make sure we understood everything. Also, very friendly. My first expiernce purchasing my own car and I will definitely be back. More
by Chelsea
Employees Worked With
Lamont Dean
March 31, 2015
Great This salesman worked with me and walked me threw the process of buying a new car. He was a gentleman and he was a very good person too! He really led This salesman worked with me and walked me threw the process of buying a new car. He was a gentleman and he was a very good person too! He really led me to the perfect car for me and my back and forth travels More
by SkylerW
Employees Worked With
Christian Ross
March 31, 2015
worth the ride from jersey to philly for outstanding service Our car was totaled wasnt looking to buy new car so we weren't happy campers when we walked in...we saw internet deal and expected to hear like anoth Our car was totaled wasnt looking to buy new car so we weren't happy campers when we walked in...we saw internet deal and expected to hear like another hyundai dealer no cant do it...but from moment we walked in and met jodi delia things turned around...she was courteous, friendly and did everything to make it as painless as can be...worked with us to get the deal we wanted and took very good care of us...we left with new car and smiles...thank you jodi More
by rrooney
Employees Worked With
Jodi Delia
March 30, 2015
better than expected I went in hoping for the best, but not expecting it. Jodi was very friendly and stood by her word on getting me a awesome car that I could afford and I went in hoping for the best, but not expecting it. Jodi was very friendly and stood by her word on getting me a awesome car that I could afford and there was no pressure to jump into a deal I would not be able to handle. This was a very good experience and I am sure we'll be back again when it's time. I highly recommend Jodi and pacifico. :) More
by JV
Employees Worked With
Jason Oquendo, Jodi Delia
