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Pacifico Hyundai
Philadelphia, PA
1,811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,811 Reviews of Pacifico Hyundai
May 16, 2015
I recalled a dental appointment before walking in I have spent the last 15 years living abroad, so the last time I bought an new car was in the late 90s. I already had the car selected and a loan appr I have spent the last 15 years living abroad, so the last time I bought an new car was in the late 90s. I already had the car selected and a loan approved, so I thought there wouldn't be any problems, smooth sailing, no bumps in the road, and other cliches along this theme. So I walk in to the showroom, prepped for battle but I get James Fisher, then Marc Lightsey, both are smiles and handshakes. This is not exactly what I had imagined. Surely, I thought this will fade and the car sales guy we all know will show up to rip me off. That guy never made an appearance. Marc and the staff at Pacifico knew more about the processing of my pre-approved loan than my bank reps did. I called the bank 3 times and got a different story about purchase procedure. Mr Lighsey told me different and understood why I would side with my bank of several decades. In the end, he was right and the bank was wrong. If I took parts of each bank call, then the bank could be right also, but each call to them just muddied the waters more. Anyway, Marc was totally cool, talking to me like I was on the playground again ready to fight little Johnny over nothing. He says, "After the house, the car is the next most expensive purchase, so it is expected." and "Studies have found that people would rather go to the dentist than buy a car". I guess these guys are sort of emotional counselors or something because I was ready to blow 30 years of sobriety over a car purchase. I wanted the old sales guy back, you know the one, he got your money, divinity, pride and all you got was a shiny new ride. That guy I understood. But instead, I got Marc Lightsey and Pacifico Hyundai. Thanks for the experience More
by MyNewKoreanCar
Employees Worked With
The guy in the back, chained to the dot matrix printer, filling out paperwork, James Fisher, Marc Lightsey
May 13, 2015
purchasing a new car Reggie did an awesome job from start to finish. I am a very picky person and everything has to be just right. Reggie was very patient with me and atte Reggie did an awesome job from start to finish. I am a very picky person and everything has to be just right. Reggie was very patient with me and attended to my every request. He never pressured or rushed me in any way. He drove me around on a rainy night to look at many, many cars and I actually ended up buying the very first car he showed me. The man is good. I highly recommend seeing him for your new/used/leased car purchase. Great dealership also!! I live a half mile from the Turnersville Auto Mall and they couldn't make the deal. Pacifico could!! Great service too. Love the lifetime engine warranty from Pacifico. Can't beat it. This review is for real and it is the first one I ever wrote for ANYTHING!! I had such a great experience with Reggie and Pacifico that I just had a write one. You guys have a customer for life! More
by BigD
Employees Worked With
Reginald Jefferson
May 11, 2015
Buying a new car I had a fabulous experience thanks to Jodi! She made it easy and as a first time buyer I did not feel taken advantage of in any way! I had a fabulous experience thanks to Jodi! She made it easy and as a first time buyer I did not feel taken advantage of in any way! More
by Cbean
Employees Worked With
Jodi Delia
May 10, 2015
new car We were treated very well, the service was great. Tom Flynn and Des Bryant were very helpful as well as Tina from Farmers. One other manager can't r We were treated very well, the service was great. Tom Flynn and Des Bryant were very helpful as well as Tina from Farmers. One other manager can't remember his name was helpful also. thank you More
by denisea
Employees Worked With
Des Bryant, Tom Flynn
May 09, 2015
new tire At first I thought it was a little expensive. After I researched the prices I found they were competitive. They ordered my tire, called as soon as it At first I thought it was a little expensive. After I researched the prices I found they were competitive. They ordered my tire, called as soon as it came in and washed my car for me when they were done. Not bad. More
by timmyg
Employees Worked With
Glenn Kemery
May 08, 2015
Great car, great experience Pacifico was the second place I looked during my car search but it was my last. They had a great selection in my price range and I test drove 4 cars i Pacifico was the second place I looked during my car search but it was my last. They had a great selection in my price range and I test drove 4 cars in less than an hour. Marc Lightsey was very knowledgeable, friendly and helpful. No high pressure tactics or stress during the whole experience. They even let me borrow the car for a few days to help make up my mind. I am very thankful I ended my car search here and will definitely be back when I need another new one. I will recommend this dealership and Marc specifically to my family and anyone who needs a car without all the drama of buying a car. More
by Jim Russo
Employees Worked With
Marc Lightsey
May 07, 2015
Best experience buying a car! I took my daughter to a couple of dealerships to look for her first new car. We couldn't find a good deal that she could afford so went on the intern I took my daughter to a couple of dealerships to look for her first new car. We couldn't find a good deal that she could afford so went on the internet to look. We put all our requests on a Hyundai site and within 5 minutes, James Fisher called me from Pacifico and gave me a deal that we couldn't pass up! We drove right over and we were met by Craig Myers with all the information in his hand. He greeted us with a smile and a handshake and offered refreshments. It was a pressure-free experience and I would recommend them to anyone who needs a great deal on a car. More
by Happy Mom
Employees Worked With
James Fisher, Craig Myers
May 07, 2015
Marc Lightsey and his team My experience at Pacifico Hyundai was bitter sweet. Bitter because I wasn't sure what to expect knowing my credit score was not the best and that the My experience at Pacifico Hyundai was bitter sweet. Bitter because I wasn't sure what to expect knowing my credit score was not the best and that the people working there might look down on me. and sweet because I kept thinking maybe we will drive home in a new car today, our car was dying. When we first walked into the door,Steven Cromartie , a very pleasant man asked did we need any help, and then went to get a sales person for us. Out comes this young man,{Marc Lightsey}, with the biggest brightest smile with his hand extended to shake hands. At this point I felt like we were in good hands. I told him about my credit fears and he said that there were options for people with credit concerns. The whole time I was there , Marc was great, he kept me informed of every detail and was extremely polite ,professional and friendly even when I wasn't. He was always upbeat and gave eye contact when explaining anything to us. HE HAS TO BE ONE OF THE BEST EMPLOYEES Pacifico Hyundai has. I also met Cris Harmer who also was not only very Professional and Knowledgeable about my concerns, but he was comforting as well. He too gave great eye contact and lots of reassuring when he noticed I was still scared some. THANKS CHRIS FOR ALL YOUR HELP! Last but not least, we met Mr. Ed, the finance man was very friendly, he made us feel very relaxed and that was no easy task , because we were more afraid to go into his office then any other office not knowing what type of money questions he might ask. We now have a new SUV, and I still feel that my experience is bitter sweet. Bitter because we now have a car note to pay and sweet because WE MET MARC. THANKS MARC . YOU ARE AWESOME !! More
by shantell 3045
Employees Worked With
Chris Harmer, Steven Cromartie, Marc Lightsey
May 07, 2015
Service and repair I was treated like a human being.Prior to any repair work needed I was given an explanation of work to be done and a cost.Also,they did some warranty I was treated like a human being.Prior to any repair work needed I was given an explanation of work to be done and a cost.Also,they did some warranty work without me having to ask More
by spag,rick
Employees Worked With
Not sure
May 07, 2015
Service was excellent and I was treated great! Jack Kettell from financing was awesome! Reggie were great and he couldn't do enough for me:) I HIGHLY recommend both of them and I will be spreading Jack Kettell from financing was awesome! Reggie were great and he couldn't do enough for me:) I HIGHLY recommend both of them and I will be spreading the word More
by Alisa65
Employees Worked With
Jill Dawson, Reginald Jefferson
