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Pacifico Hyundai

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
1,771 Reviews
Discover the all-new Pacifico Hyundai! Our renovations are finished, and we can't wait to show you our modernized Sales, Service, and Parts centers. With a dedicated team of experts ready to assist you, we're committed to providing exceptional service and support for all your automotive needs. Visit us today and experience the difference at Pacifico Hyundai! Pacifico Hyundai is part of the Pacifico Auto Group which has been serving Philadelphia over 100 years! All roads lead to Pacifico!
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6715 Essington Ave

Philadelphia, PA

19153

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Showing 1,771 reviews

August 18, 2021

They are good and patient and they respected the customers More

by tdigafie
Recommend Dealer
Yes
Employees Worked With
Jacob
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Aug 18, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 13, 2021

My sales person brandon lokey was fantastic, congenital very pleasant and took time to answer any questions asked. He did a phenomenal job in making me feel comfortable. More

by Saradeancole53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Lokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 13, 2021

The customer service is bad. Amanda and Denise have bad customer service. The car is running better now. I rate 4 star because of customer service. More

by zekarias.kidane1198
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda White, Robert Lacy, Jeff Horebe
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Aug 17, 2021 -

Pacifico Hyundai responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

August 03, 2021

This is my second car from your dealership. I have been a very happy and satisfied customer. The personal service I received from my salesman Acia Gay has been outstanding and I will recommend all people I k More

by douglashbrownjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acia Gay III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 03, 2021

I had my Hyundai Sonata last week for state inspection. Amanda White was my service writer. She handled everything professionally and with a smile. Made me feel right at home. She is diffidently an asset More

by douglashbrownjr
Recommend Dealer
Yes
Employees Worked With
Amanda White
Report | Print
Aug 03, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 02, 2021

Professional staff advisor made you as aware of work your car needs. Friendly courteous pleasant More

by Peaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Caputo, Amanda White, Arthur Hawkins
Report | Print
Aug 03, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 31, 2021

Amanda was very hospitable, knowledgeable, and attentive while I waited to get my oil change and issue checked for airbag. She kept me updated on the progress of my car service and explained everything that More

by Brittany.Y.Perez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda White
Report | Print
Aug 02, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 30, 2021

Brought in for yearly state inspection and an electrical issue. Failed to order and install a part I had specifically brought the car in for and paid an electrical test for. Disappointing. More

by Lance R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Report | Print
Aug 02, 2021 -

Pacifico Hyundai responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Aug 19, 2021 -

Lance R. responded

I’ll note that Pacifico did reach out to me in order to rectify the situation. They readily offered a loaner vehicle while my car was back in the shop for the initial electrical work. My experience on fixing the issue was mostly favorable, although not glitch-free, but the further service representation by Jackie Symons was 5-star. Overall I still like and will use Pacifico Mazda - just wish these little oops’ wouldn’t happen.

July 30, 2021

Great and friendly staff. Explained details of my lease well including pros and cons of additions to my lease. Will definitely recommend to friends and family. More

by Melissa White
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Harmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Acia Gay III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 30, 2021

Wonderful service all around, never had a problem employees are always nice whenever I have a problem keeping my appointment they always understand and I have no problem changing it I will always go More

by Lailonnie46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda White
Report | Print
Jul 30, 2021 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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