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Pacifico Hyundai

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
1,771 Reviews
Discover the all-new Pacifico Hyundai! Our renovations are finished, and we can't wait to show you our modernized Sales, Service, and Parts centers. With a dedicated team of experts ready to assist you, we're committed to providing exceptional service and support for all your automotive needs. Visit us today and experience the difference at Pacifico Hyundai! Pacifico Hyundai is part of the Pacifico Auto Group which has been serving Philadelphia over 100 years! All roads lead to Pacifico!
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6715 Essington Ave

Philadelphia, PA

19153

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Showing 1,771 reviews

August 17, 2022

Awesome service at PacificoHyundai as always. The people there are very friendly and helpful! Nothing negative to say. More

by Sean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Esquilin
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Aug 18, 2022 -

Pacifico Hyundai responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Aug 18, 2022 -

Sean responded

You are very welcome sir!

August 15, 2022

Dennis from Pacifico was great- Excellent customer service. The Uber option was a tremendous help and greatly appreciated. Thank you! More

by Nobileman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 13, 2022

Great service, but between 1:30 to 2:15 no one answered the phone. A female voice mail kept saying leave a message thanks to sales I was able to get through., but to another voicemail so I decided to go in More

by lenoraspink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Esquilin
Report | Print
Aug 15, 2022 -

Pacifico Hyundai responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

August 11, 2022

Extremely professional, honest and informative sales staff and sales management team …thank you for your transparency, support and consideration… More

by rlfike01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McGlone, Robert Dow II
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Aug 11, 2022 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 10, 2022

My first stop at the Auto Mall when in the market for new car. This is my second purchase from Pacifico More

by Vharris52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Harmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamont Dean
Report | Print
Aug 10, 2022 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 05, 2022

Went to Pacifico for an oil change and tire rotation. Was in and out in an hour. Quick and easy transaction. More

by jdel527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Esquilin Jr
Report | Print
Aug 09, 2022 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 04, 2022

Couldn't find problem with ac working intermittently while car was under warranty. Now, they say that I have to pay to have them look for problem. More

by Joe
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Flynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2022 -

Pacifico Hyundai responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Apr 02, 2023 -

Joe responded

After waiting 6 months for dealer to inform that a part they ordered was in, I decided to trade the vehicle for a new one. I have owned Hyundai's for 17 years but am now reluctant to purchase another one.

July 29, 2022

I had and am still the absolutely worst experience at this dealership. They disrespected my spouse, mother and I. They refuse to help all while being rude and then when you leave them a review about your More

by Jadiyyahaziz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Flynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Pacifico Hyundai responded

We are sorry for any inconvenience. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com so we can address your concerns further.

Aug 01, 2022 -

Jadiyyahaziz responded

I attempted to get in contact with Tom Flynn multiple times and have been ignored. The manager Shadi DanDan called me asking me about my BBB case, he said he was canceling my warranty and that my husband needed to control me like I’m a dog. Tom Flynn needs to get in contact with me at this point because I have been disrespected, demeaned and taken advantage of. I have everything on video record because of how bad things are getting.

July 29, 2022

Service writer for my appointment was excellent. Took some time getting an appointment . Work done in timely matter. More

by pet33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacques (Jay) Nicaisse
Report | Print
Aug 01, 2022 -

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 25, 2022

James was courteous. Sorry that I don’t have more words to write at this time. Havent been able to drive car. More

by Hi
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jul 26, 2022 -

Pacifico Hyundai responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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