Pacifico Ford - Service Center

I had the pleasure of working with Mr. Thomas Whitte, Service Advisor at Pacifico Ford, in October, 2012. Thomas is conscientious, patient, explanative, friendly, knowledgeable, and he listens & underst Service Advisor at Pacifico Ford, in October, 2012. Thomas is conscientious, patient, explanative, friendly, knowledgeable, and he listens & understands. He provides options for work required. He has great customer interaction. His concern is that work on customers' vehicles is done properly, safely, done right the first time, and that the customer is completely satisfied. More

I found Mr Roletter very informative when answering questions regarding my car conerns. Very easy to talk to while being objective and curtious when talking about my concerns. It was a pleasure doing b questions regarding my car conerns. Very easy to talk to while being objective and curtious when talking about my concerns. It was a pleasure doing business with him. More

I went into the dealership for routine maintenance and was greeted immediately by Paul and Tom who were very professional and friendly. The mechanic inspected my vehicle and found a serious problem with m was greeted immediately by Paul and Tom who were very professional and friendly. The mechanic inspected my vehicle and found a serious problem with my cooling system. If this problem wasn’t found prior to me leaving for my vacation there’s a very good chance my car would have broken down. Paul called to notify me on what they had found, he was able to explain the problem and the repair that needed to be performed in terms that I could understand and recommended that the repair be performed immediately due to the nature of the problem and the likelihood of a breakdown. Thanks to the diligence of the employees at Pacifico Ford my vacation went off without a hitch for which I am very appreciative. More

Joe was extremely helpful. I have a 2011 Mustang and it requires special wiper blades. Joe told me right up front of the price instead of them just replacing the blades. It's that kinda thing that sticks w requires special wiper blades. Joe told me right up front of the price instead of them just replacing the blades. It's that kinda thing that sticks with me and gives me confidence in the dealership. More

I come to this facility regularly for routine maintenance. I have always had great service in a timely manner. If there was a "xxxx-up" in that visit, I was kept up to date with any changes requi maintenance. I have always had great service in a timely manner. If there was a "xxxx-up" in that visit, I was kept up to date with any changes required, and delays in completion without having to ask. I have always received a high quality of work, without any rework required. Travis and Steve have always met me with a friendly and professional demeanor. My overall experience at the Quick Lane (where I go for my routine maintenance) is very positive. I come here every time, it's quick and complete. As far as price, my vehicle is part of a fleet maintenance program, and thus I don't really have a comparison. I drive my own vehicle so little, that the cost for maintenance on it is negligible. More

Received a quote from Joe for replacement of Left Rear Lens Unit on my car and asked him to place the order. Within two days Joe phoned letting me know he received the part. I purchased my pre-owened vehi Lens Unit on my car and asked him to place the order. Within two days Joe phoned letting me know he received the part. I purchased my pre-owened vehicle from Pacifico just over a year ago and extremely satisfied with their customer service. The staff are professional and very experienced. I know a few persons who have purchased several vehicles from Pacifico. Their facilities are like an all-in-one. On their premises you will also find a body shop, service center, one-stop shop for auto repairs without appointments, auto museum, etc. More

Bob always provides my family and I with exceellent service. He accomidates our busy schedules and ensure we are completly satisfied after each visit. Bob is one of the primary reason we've been Pacif service. He accomidates our busy schedules and ensure we are completly satisfied after each visit. Bob is one of the primary reason we've been Pacifco customers for neary 25 years. More

I dropped my car off for state inspection. Joe Roletter was my service advisor. Joe was thorough in his explanation of what my car needed. This was a great experience. I find Pacifico Auto Group to be a was my service advisor. Joe was thorough in his explanation of what my car needed. This was a great experience. I find Pacifico Auto Group to be a trustworthy dealership. They always exceed my expectations. More

Great service experience. They went over my car with a fine tooth comb and corrected the concerns that I had. They fixed my car in a timely manner. I will continue to visit this service department and I w fine tooth comb and corrected the concerns that I had. They fixed my car in a timely manner. I will continue to visit this service department and I will recommend all my friends and family. More

i was ready to leave for the beach for the weekend and my check engine light came on.called service to see if they could take my vehicle right in.spoke to nancy on the phone. ive dealt with her in the past a check engine light came on.called service to see if they could take my vehicle right in.spoke to nancy on the phone. ive dealt with her in the past and she took my ar right in and had me out in 2 hours. service was greaqt. couldnt be happier. thanks! More