Pacifico Ford - Service Center

To whomever reads this e-mail, I can't give enough accolades for "my" service advisor, Thomas Fogleboch. I put "my" in quotes because he offered that professional yet personal touch to my service exp accolades for "my" service advisor, Thomas Fogleboch. I put "my" in quotes because he offered that professional yet personal touch to my service experiences. My first encounter with Tom was a couple of weeks ago. I brought my vehicle in for the first oil change. He was very pleasant. He explained the service that would be performed on my vehicle and patiently answered all of my questions. Approximately two days ago, I came to the service department very early in the morning. Just before going there, someone pulled up besided me and informed me I had no brake lights. Needless to say, I was a little frazzled. I was worried about my vehicle. What could possibly be wrong? Tom (I feel that we are on a first name basis now) was very patient and calm. He told me not to worry, that they would take a look at it and he would let me know what was going on. Thankfully, the bulbs just needed to be replaced. He had me in and out in record time. I was greatly appreciative because I needed to go to work. My two experiences in the service department exceeded my expectations. I thought it very important to write this review to emphasize the good work that Tom is doing on a daily basis. I let him know that every time I come, I am going to look for him! More

On 4/12/13 I made an appointment for an oil change and inspection. I've been coming to this Ford dealership for the longest time. Joe has always given me the best customer service! Even if I'm a little la inspection. I've been coming to this Ford dealership for the longest time. Joe has always given me the best customer service! Even if I'm a little late for the appointment he is there with a smile!!! He's an asset to your company!!! More

I was very pleased with the service I received. The service manager was very informative as to time that it would take to complete the job and was on schedule. I liked the organized layout of the depa service manager was very informative as to time that it would take to complete the job and was on schedule. I liked the organized layout of the department, such as driving your car into the garage and the associates go thru a check as soon as you pull in. More

I trust the service. All employees are friendly and professional. I wait for my vehicle and the waiting area is always clean and comfortable. And coffee is a plus too! Don't know if it is a planned p professional. I wait for my vehicle and the waiting area is always clean and comfortable. And coffee is a plus too! Don't know if it is a planned procedure but I had the same service employee as I did on my last visit..that is a GREAT idea. I didn't feel like I had to explain what had to be done. He actually remembered me. Made me feel like a valued customer! Kudos to Joe Roletter! More

Joe is always friendly and make sure the work gets done is timely manner. If I have any questions he make sure we get the correct answers. is timely manner. If I have any questions he make sure we get the correct answers. More

It was time for my annual state emission and safety inspection, there service received from Pacifico Ford and Joe Roletter was second to none. I felt not only was the inspection done, but the car was inspection, there service received from Pacifico Ford and Joe Roletter was second to none. I felt not only was the inspection done, but the car was completely checked over above and beyond the state requirements for inspection. I would recommend this dealer and service department. More

tom was so heplful with my service he went above and beyond in helping with my warrenty, you need people like that i i i i beyond in helping with my warrenty, you need people like that i i i i More

I purchased a 2007 Jeep Compass from Pacifico Ford. I brought it in for my first service on a busy Saturday morning and Thomas was very kind and professional in making sure all of my service needs where brought it in for my first service on a busy Saturday morning and Thomas was very kind and professional in making sure all of my service needs where met in a timely manner. Not only was my first service free, they where able to find and fix my electrical problem quickly. I will continue to service my vehicle at Pacifico Ford because of their great employees like Thomas. Thanks Thomas! More

I CAME TO THIS DEALER TO HAVE MY SCHEDULED OIL CHANGE THEN THEY BROKE MY DOOR HANDLE BUT THEY PUT THE BLAME ON ME THEN THEY BROKE MY DOOR HANDLE BUT THEY PUT THE BLAME ON ME More

very happy with the outcome of my service. Advisor helpful and knowledgeable Paul help to lower my pricing. I will definitely return for future repairs. helpful and knowledgeable Paul help to lower my pricing. I will definitely return for future repairs. More