Pacifico Ford - Service Center

my family and I were in Philadelphia on vacation when our ford fusion broke down leaving us stranded, words cant express our joy with our service advisor tom fogleboch , he went the extra mile to make sure o ford fusion broke down leaving us stranded, words cant express our joy with our service advisor tom fogleboch , he went the extra mile to make sure our vacation was saved More

I had a lot of problems with my vehicle. But Nancy was great! She made sure everything went through very smoothly. The service was great I am 100% completely satisfied. great! She made sure everything went through very smoothly. The service was great I am 100% completely satisfied. More

I had to have my 2008 Edge towed into the dealership because my water pump failed, from the moment I arrived at the dealership I was greeted with urgency and courtesy! I received excellent customer serv because my water pump failed, from the moment I arrived at the dealership I was greeted with urgency and courtesy! I received excellent customer service as always! Thank you! More

i have to say my service visit was the best thanks to tom taking time to explain all my options I would recommend everyone to ask for tom taking time to explain all my options I would recommend everyone to ask for tom More

came in for my normal service visit, the staff is always so friendly and nice. got me right in and out. thanks for the prompt service. so friendly and nice. got me right in and out. thanks for the prompt service. More

I purchased my mustang from this dealer about 4 years ago, Its a great car but like any other it has had its small problems. I normally don't go back to the dealer for my work as i have many auto mechan ago, Its a great car but like any other it has had its small problems. I normally don't go back to the dealer for my work as i have many auto mechanics in my family and I myself do alot of my own work as well. But when the air conditioner blender door and motor went I decided to use my warranty and I made a Appt for service. From the time i pull into the shop every one was friendly and very helpful. From start to finish all my questions were answered and they even told me that work I was asking to have done was not needed!!! Imagine that a dealer telling a Customer that they DONT need work done. In the end my car was ready way ahead of schedule and I honest think that Nancy and Joe did a amazing job of making sure I had an easy and smooth experience. I also dealt with a man and I believe his name was Paul. He was not even working in the department I was in and he went out of his way to help me get out and in a rental car so i wouldn't be late for work. Without a doubt I will be returning to Pacifico for more work and looking on their lot when it comes time to buy a new car, The 1/2 travel time for me to get to Pacifico is nothing when you get such great service when you walk on to their lot !!!!! THANK YOU SO MUCH !!!! Michele More

Pacifico Ford is THE best dealership. Their service Pacifico Ford is THE best dealership. Their service department, and service department staff, are outstanding. I have been a loyal customer of P Pacifico Ford is THE best dealership. Their service department, and service department staff, are outstanding. I have been a loyal customer of Pacifico Ford for 41 years because of the respectful way in which I am treated. Nancy Pecillo recently helped me. She took the time to understand my concerns and provided me with information about which I would not have been aware. She is a very nice person and very nice to work with. Paul Rubin is great. He knows my vehicle inside and out. Paul consistent goes above and beyond to help me. Five Stars, plus to Pacifico Ford at the Automall. Thank you. More

My latest service experience at pacifico Ford was excellent. Joe was awesome. He kept me informed with everything going on with my vehicle. He even took me out to my vehicle and showed me everythin excellent. Joe was awesome. He kept me informed with everything going on with my vehicle. He even took me out to my vehicle and showed me everything that was done. He also took the time to show me how to maintain the service that was just performed. There was issue with my warranty, that he again took the time to extinguish before it became a major problem. I truly appreciate real service. More

This was the worst experience I have ever had with a service dept.! Wanted to charge me $1200 to replace a brake line that cost me a whooping $140 once I got it home. Total price to fix truck would only service dept.! Wanted to charge me $1200 to replace a brake line that cost me a whooping $140 once I got it home. Total price to fix truck would only have been $40 but for some reason their incompetent mechanic cut a factory Ford line under the hood that was in perfectly good shape the bad line was by the fuel tank. So I repaired my original problem and the problems they created. Also showed up to pick up my truck only to find driveshaft disconnected and transmission linkage disconnected! Hard to believe they allow this type of butchering to go on at a dealership. More

I gave it a great rating because of their friendliness, rapidity, and cleanliness of the facility. In addition, any questions were answered quickly and completely. This makes for good for customer relation rapidity, and cleanliness of the facility. In addition, any questions were answered quickly and completely. This makes for good for customer relations. More