Pacifico Ford - Service Center

My salesman Neal Bauer is always available for questions, even though I purchased my car from him a few years ago. He is the most pleasant, helpful sales person I have ever dealt with. Thank you Mr. Bauer, I even though I purchased my car from him a few years ago. He is the most pleasant, helpful sales person I have ever dealt with. Thank you Mr. Bauer, I will be sure to send all my friends and family to you. More

I have had wonderful experiences with service agent, Bob Rauh each and every time he has worked on my vehicle. He has not only taken care of the needs I specified directly with him, but has also gone the ex Rauh each and every time he has worked on my vehicle. He has not only taken care of the needs I specified directly with him, but has also gone the extra mile to ensure that total condition of my vehicle is in tip top shape. As an individual who has experienced challenges in the past with mechanics, Bob has truly restored my trust in those assigned to care for my vehicle. In fact, he is the only person I trust to work on my car thus, I specifically request him each time I visit Pacifico Ford. There is nothing like an industrious and conscientious worker such as Bob Rauh. His commitment to operate with integrity and in excellence is much appreciated and extremely admirable. More

Gary Holmes was instrumental in buying back my husband's care. since he as Alzheimer. His s friendly caring attitude made this a smooth transaction. husband's care. since he as Alzheimer. His s friendly caring attitude made this a smooth transaction. More

Bob takes the time to know the customer, he doesn't just treat you like a number like other advisors. Always asks about the family and makes sure your vehicle is handled as if it was his own. He is t just treat you like a number like other advisors. Always asks about the family and makes sure your vehicle is handled as if it was his own. He is the only reason I still go there for service. The family feeling is everything. Thanks j. Roletter More

Mister Fogleboch made my day excellent. Friendly, extremely helpful, and above all else, understanding. I will recommend this dealership, based on this experience. Many thanks Tom. extremely helpful, and above all else, understanding. I will recommend this dealership, based on this experience. Many thanks Tom. More

I stopped in to get my state inspection for my 2012 Explore. Tom and Terry listen to my concerns & fixed them I left with great customer service. Explore. Tom and Terry listen to my concerns & fixed them I left with great customer service. More

The staff at Pacifico ford is AWESOME!!!! and I would like to give a big shout out to Robert (Bob) Rauh thanks for being soooo patient with me I was a ball of nervous. two thumbs up! like to give a big shout out to Robert (Bob) Rauh thanks for being soooo patient with me I was a ball of nervous. two thumbs up! More

my service experience was is always great, the hours are convenient tom the service adviser will help in any way i need from explaning my service options or when i am running late to an appt. he will make a convenient tom the service adviser will help in any way i need from explaning my service options or when i am running late to an appt. he will make arrangements to meet my needs. thanks tom you guys are the best More

i must say my experience with the dealership was great thanks to tom fogleboch , and I would recommend this dealership to every one who needs service thanks to tom fogleboch , and I would recommend this dealership to every one who needs service More

This is by far the worst dealership I've ever dealt with, from the exorbitant prices (I saved over $5000 from a Ford delership in Springfield) to the horrendous Customer Service. An employee that I' with, from the exorbitant prices (I saved over $5000 from a Ford delership in Springfield) to the horrendous Customer Service. An employee that I'd lie to single out is Thomas Fogelboch. He treated me with with total disrespect and contempt. When I explained my mileage problem to him, he asked me who my sales representative was. I explained to him that I did not purchase the car from his dealership. He then said to me, very seriously, that "I only go to his dealership for recalls and warranties", I was under the impression that I was able to bring my car to any Ford Dealership. I strongly recommend that you send Mr. Fogleboch back to basic customer service training on how to handle customers. I will send a letter to your main head quarters to explain in more detail, including my inability to contact your service dept to make an appointment, John Fisher More