Pacifico Ford - Service Center

Mister Fogleboch made my day excellent. Friendly, extremely helpful, and above all else, understanding. I will recommend this dealership, based on this experience. Many thanks Tom. extremely helpful, and above all else, understanding. I will recommend this dealership, based on this experience. Many thanks Tom. More

I stopped in to get my state inspection for my 2012 Explore. Tom and Terry listen to my concerns & fixed them I left with great customer service. Explore. Tom and Terry listen to my concerns & fixed them I left with great customer service. More

The staff at Pacifico ford is AWESOME!!!! and I would like to give a big shout out to Robert (Bob) Rauh thanks for being soooo patient with me I was a ball of nervous. two thumbs up! like to give a big shout out to Robert (Bob) Rauh thanks for being soooo patient with me I was a ball of nervous. two thumbs up! More

my service experience was is always great, the hours are convenient tom the service adviser will help in any way i need from explaning my service options or when i am running late to an appt. he will make a convenient tom the service adviser will help in any way i need from explaning my service options or when i am running late to an appt. he will make arrangements to meet my needs. thanks tom you guys are the best More

i must say my experience with the dealership was great thanks to tom fogleboch , and I would recommend this dealership to every one who needs service thanks to tom fogleboch , and I would recommend this dealership to every one who needs service More

This is by far the worst dealership I've ever dealt with, from the exorbitant prices (I saved over $5000 from a Ford delership in Springfield) to the horrendous Customer Service. An employee that I' with, from the exorbitant prices (I saved over $5000 from a Ford delership in Springfield) to the horrendous Customer Service. An employee that I'd lie to single out is Thomas Fogelboch. He treated me with with total disrespect and contempt. When I explained my mileage problem to him, he asked me who my sales representative was. I explained to him that I did not purchase the car from his dealership. He then said to me, very seriously, that "I only go to his dealership for recalls and warranties", I was under the impression that I was able to bring my car to any Ford Dealership. I strongly recommend that you send Mr. Fogleboch back to basic customer service training on how to handle customers. I will send a letter to your main head quarters to explain in more detail, including my inability to contact your service dept to make an appointment, John Fisher More

my family and I were in Philadelphia on vacation when our ford fusion broke down leaving us stranded, words cant express our joy with our service advisor tom fogleboch , he went the extra mile to make sure o ford fusion broke down leaving us stranded, words cant express our joy with our service advisor tom fogleboch , he went the extra mile to make sure our vacation was saved More

I had a lot of problems with my vehicle. But Nancy was great! She made sure everything went through very smoothly. The service was great I am 100% completely satisfied. great! She made sure everything went through very smoothly. The service was great I am 100% completely satisfied. More

I had to have my 2008 Edge towed into the dealership because my water pump failed, from the moment I arrived at the dealership I was greeted with urgency and courtesy! I received excellent customer serv because my water pump failed, from the moment I arrived at the dealership I was greeted with urgency and courtesy! I received excellent customer service as always! Thank you! More

i have to say my service visit was the best thanks to tom taking time to explain all my options I would recommend everyone to ask for tom taking time to explain all my options I would recommend everyone to ask for tom More