Pacifico Ford - Service Center

Great Service department Nancy was very helpful. I have never had a good experience like this when I had issues with my car. Despite having some serious issues with my trans Nancy was very helpful. I have never had a good experience like this when I had issues with my car. Despite having some serious issues with my transmission and radio. Nancy was very informative through this process which entailed several trips back to the shop for different parts that were needed to correct my issue I was having with my vehicle. The waiting room was phenomenal. It was comfortable and I was able to get some work done while I waited, as well as relax, while I waited to have my vehicle fixed. I would recommend this place to anyone. More

Car needed Transmission work. Understanding of your problems and will work with you so that you can keep driving while your car is being repaired. Holly and Bob both showed great c Understanding of your problems and will work with you so that you can keep driving while your car is being repaired. Holly and Bob both showed great concern which help ease the frustration a little bit. More

Bob Rauh is great! I have a 2013 Fiesta and experienced a stutter when accelerating. I rented a car while my car underwent the necessary repairs but the repairs weren't I have a 2013 Fiesta and experienced a stutter when accelerating. I rented a car while my car underwent the necessary repairs but the repairs weren't finished as expected. Bob kept in contact and updated me on the status of the car. Communication is key for me! An agreement was made with the rental car company and I was not charged unnecessarily. I am very pleased with the service and so far so good - no car stutter. Thanks Bob! Candacy More

First oil change My sales person, Rich Sadowski is always so prompt in getting back to me. He's a great salesperson and even helped me to get a service appt when the My sales person, Rich Sadowski is always so prompt in getting back to me. He's a great salesperson and even helped me to get a service appt when the lady who usually does this had gone home for the day. The service people were very friendly, especially Holly and Terry Morrison. Their customer service skills are excellent. What a warm and friendly place to have my car serviced! More

Great experience Took my car in for an oil change and spare key. Bob Rauh was very friendly and helpful in assisting me with these services. I was in and out in no tim Took my car in for an oil change and spare key. Bob Rauh was very friendly and helpful in assisting me with these services. I was in and out in no time. Thanks, bob! More

First Class Service! I brought my classic 1998 Ford Mustang in for a coolant leak on top of the engine. Technician genius, Bob Faccenda recognized the problem as intake ga I brought my classic 1998 Ford Mustang in for a coolant leak on top of the engine. Technician genius, Bob Faccenda recognized the problem as intake gasket failure and fixed everything in one day, on schedule. He even cleaned the dirt, coolant and oil that had accumulated on the top of the engine from the leak. Nancy Pecillo and Bob Faccenda are the best! More

Inspection Excellent service!! Everything was wonderful you should be honored to have Mr.Moore as an employee. He was very professional while still being friendl Excellent service!! Everything was wonderful you should be honored to have Mr.Moore as an employee. He was very professional while still being friendly and personable!! More

Difficult schedule for a recall notice Holly did a great job helping me get my Ford Escape in for a recall repair that I was notified of last May. As a dental student at Penn, I have little Holly did a great job helping me get my Ford Escape in for a recall repair that I was notified of last May. As a dental student at Penn, I have little time to get down to the dealership during hours. Holly helped me by ordering the necessary parts in advance so my Dad could bring the car in during his recent visit and get it taken care of in just one morning appointment. More

My awesome experience!! My visit today was perfect. The gentleman was finish with solving my issue so fast I barely had time to finish my lunch and I was able to complete the My visit today was perfect. The gentleman was finish with solving my issue so fast I barely had time to finish my lunch and I was able to complete the rest of my errands before traffic jam. He was very polite, well spoken, and concerned about any other issues that the service department could fix. I would refer this service department to anyone even if they don't own a Ford and I will tell them to ask for Andreas Moore. More